Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 19, 2019, 11:22 am
#496
Join Date: Sep 2019
Location: YYZ
Programs: AC SE100K, Bonvoy Titanium, Nexus
Posts: 56
On a positive note, I’ve been able to apply a bistro voucher to an Aeroplan rewards ticket.
Seat changes look to be fine, but eupgrades appear to be glitchy and crash when I try and go that route.
Seat changes look to be fine, but eupgrades appear to be glitchy and crash when I try and go that route.
Nov 19, 2019, 11:27 am
#497
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,168
Nov 19, 2019, 11:29 am
#498
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,168
I made a seat change to the return flight of a reward booking .... but when I checked the confirmation email, I noticed that it had dropped one (of the three) seat reservations for the outbound flight. Luckily I caught it, and I was able to log back in and re-assign the seat .... but it's an odd error to just drop one of three seat assignments.
Nov 19, 2019, 11:31 am
#499
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Test #2 : OLCI can still only be done 24 hours before the first flight in your itinerary. I tried to see if I could check in 47 hours prior like some other airlines, but the system kicked me out.
Nov 19, 2019, 11:34 am
#500
Join Date: Jun 2014
Location: YYC
Programs: UA 1K, Accor Platinum, Marriott Gold, Delta Silver, Hilton Gold
Posts: 362
I thought everything was ok but 2 of my 6 bookings (both created by UA) had the message:
A problem occurred with your session but a request was sent to create your booking. Please call us at 1-855-831-1435; a customer service representative will be able to verify that your booking is confirmed in our system.
We are temporarily unable to process your request. Please try again later. (err-7)
We are temporarily unable to process your request. Please try again later. (err-7)
Nov 19, 2019, 11:38 am
#503
Join Date: Nov 2017
Location: YYT
Posts: 19
Thanks!
Nov 19, 2019, 11:40 am
#504
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Test #2 : OLCI can still only be done 24 hours before the first flight in your itinerary. I tried to see if I could check in 47 hours prior like some other airlines, but the system kicked me out.
Nov 19, 2019, 11:43 am
#505
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
Nov 19, 2019, 11:43 am
#506
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,441
So the fun begins. I am trying to make a SDC on a latitude fare from 112 to 114 and am told no can do, try calling res. There is R+J+Y space available (according to EF) and I already have a confirmed upgrade.
Nov 19, 2019, 11:48 am
#507
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Concierge desk might be able to help you.
Nov 19, 2019, 11:51 am
#508
Join Date: Sep 2019
Location: YYZ
Programs: AC SE100K, Bonvoy Titanium, Nexus
Posts: 56
You need to find the new booking PNR. I found it in the AC app, and then pull it up under my bookings on AC.com. Go to Add Travel Options - at the top right on that screen, there’s a link for “Promotion Code”. Copy and paste the bistro code from your altitude page into that.
Nov 19, 2019, 11:54 am
#509
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Of course I know DCS isn't migrated yet. Some people upthread were wondering whether they could check in 48 hours prior. I have an itinerary I could do a test with and I did just that and posted the result.Even after the DCS is migrated, individual airlines can still limit how far advance you can check-in online. TG, who uses Amadeus, only allows 24 hours.
Nov 19, 2019, 11:54 am
#510
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,441
No pods for me.