Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 20, 2019, 8:01 am
#586
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
*****
Less amusing is that a flight that previously only required 2 credits to upgrade, now shows 4 were deducted post migration. I'll leave it for a while but I believe this explains where the "AGENT" added 2 credits back manually somewhere somehow. My total # of credits is correct. So there has been some behind the scenes "adjustments" and I'll assume the "Credits Needed" charts have changed but we just don't know the new numbers yet. Who knows.
Nov 20, 2019, 8:05 am
#587
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Hi all,
from expertflyer site, the R class is now showing up. Im trying to refund the eupgrade that i requested (still on waitlist), and rerequest the eupgrade, but for some reasons, it gives me an error message; unable to refund, end up still on wait list. Anyone has the same problem?
also, i had 1 booking reference for going and returning, now under transaction system, it shows a new booking reference for the return flight, is this normal? And my eupgrade waitlist is in that new booking reference number..
Im not too worried as there are still over 10 seats left in J with only 4 days left to go, but still, id like to secure my seat - the sooner the better, rather than at the gate.
Thanks!
from expertflyer site, the R class is now showing up. Im trying to refund the eupgrade that i requested (still on waitlist), and rerequest the eupgrade, but for some reasons, it gives me an error message; unable to refund, end up still on wait list. Anyone has the same problem?
also, i had 1 booking reference for going and returning, now under transaction system, it shows a new booking reference for the return flight, is this normal? And my eupgrade waitlist is in that new booking reference number..
Im not too worried as there are still over 10 seats left in J with only 4 days left to go, but still, id like to secure my seat - the sooner the better, rather than at the gate.
Thanks!
A few of us just posted about eUpgrade issues in the Amadeus migration thread.
Also in that thread are posts from the last 2 days where we noticed that the PNRs have changed and are all new post-migration.
Nov 20, 2019, 8:26 am
#588
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
I can't see the seat map on the AC website for any existing reservations. Same on the CheckMyTrip website/app and ExpertFlyer website.
And if I try to create a new reservation, I cannot see the seat map either.
I tried different browsers and in private mode to no avail.
Anyone else having issues seeing seat maps?
And if I try to create a new reservation, I cannot see the seat map either.
I tried different browsers and in private mode to no avail.
Anyone else having issues seeing seat maps?
Nov 20, 2019, 8:35 am
#589
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
I can't see the seat map on the AC website for any existing reservations. Same on the CheckMyTrip website/app and ExpertFlyer website.
And if I try to create a new reservation, I cannot see the seat map either.
I tried different browsers and in private mode to no avail.
Anyone else having issues seeing seat maps?
And if I try to create a new reservation, I cannot see the seat map either.
I tried different browsers and in private mode to no avail.
Anyone else having issues seeing seat maps?
Nov 20, 2019, 8:42 am
#590
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Nov 20, 2019, 8:48 am
#591
Join Date: Jun 2013
Location: yow
Programs: AC 2MM, ALT 75 k
Posts: 58
Agree - seems to be significant software issue - initially shows availability, once accepted shows waitlisted AND when attempting a second pass, message that says fare code is ineligible (shows lowest economy for flight lass when it is normally M class).
Also 25 minutes on that annoying music loop with messages to talk to someone at superelite desk.
I suspect whatever they did on Nov 18 has not been stabilized yet
Also 25 minutes on that annoying music loop with messages to talk to someone at superelite desk.
I suspect whatever they did on Nov 18 has not been stabilized yet
Nov 20, 2019, 9:02 am
#595
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
One hiccup today - I had used my SE code for a the free on board cafe voucher. All of the flights on my booking confirmation say “Air CANADA bistro” but neither the electronic or printed boarding pass have any indication of this. Even the agent in the lounge could no longer see it on my reservation. Not a big deal, but I used it specifically because I have very tight connections today and likely wouldn’t be able to stop for a snack.
Just tell the crew what you're entitled to.
Nov 20, 2019, 9:03 am
#596
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,827
The app shows my upcoming bookings made on both AC.com and our corporate OTA, but the website only shows the AC.com ones. On neither can I see what seats I am flying in tomorrow on my way home nor can I change them.
I need to book another trip to Europe in December and quite frankly right now I'm afraid to even attempt it.
I need to book another trip to Europe in December and quite frankly right now I'm afraid to even attempt it.
Nov 20, 2019, 9:08 am
#599
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
For example, see posts 568 and 570 from just yesterday, in the thread https://www.flyertalk.com/forum/air-...madeus-38.html
This might be one reason you and others are waiting
.
Nov 20, 2019, 9:13 am
#600
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
It's a major migration. It will not stabilize for a while and some parts may work sooner than others. Discussed here https://www.flyertalk.com/forum/air-...madeus-38.html
Yes, mentioned in 2 other current threads including the one linked above.
Yes, mentioned in 2 other current threads including the one linked above.