Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 20, 2019, 12:35 pm
#617
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I was just poking around on the website, and I can't wrap this around my head: how can things be more broken now than yesterday? (As an example, I was able to select/change my seats yesterday regardless where I made the booking. Today? Unable.)
Nov 20, 2019, 1:13 pm
#618
Join Date: Aug 2017
Programs: Air Canada A35K, Bonvoy Platinum
Posts: 169
Welcome to the world of software development; you fix one bug, but you create five new ones in the process.
Nov 20, 2019, 1:13 pm
#619
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,410
Nov 20, 2019, 1:34 pm
#621
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
I haven't flown a great deal on Air Canada, so don't remember whether this is a change or just the (odd) way they do things. Have a flight tomorrow morning connecting to a flight tomorrow evening, all on Air Canada, all on one ticket. Checked in for the flights this morning and it would only let me check in for the first flight, not for the flight tomorrow evening. is this the way it has always been, or is it a lovely new bug they have added.
Nov 20, 2019, 1:38 pm
#622
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,441
I haven't flown a great deal on Air Canada, so don't remember whether this is a change or just the (odd) way they do things. Have a flight tomorrow morning connecting to a flight tomorrow evening, all on Air Canada, all on one ticket. Checked in for the flights this morning and it would only let me check in for the first flight, not for the flight tomorrow evening. is this the way it has always been, or is it a lovely new bug they have added.
Nov 20, 2019, 1:39 pm
#623
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I haven't flown a great deal on Air Canada, so don't remember whether this is a change or just the (odd) way they do things. Have a flight tomorrow morning connecting to a flight tomorrow evening, all on Air Canada, all on one ticket. Checked in for the flights this morning and it would only let me check in for the first flight, not for the flight tomorrow evening. is this the way it has always been, or is it a lovely new bug they have added.
But honestly, things began acting weird on Friday. I had done a SDC and noticed that it broke the link between the changed flight and its connecting flights (i.e. I had to check into my connecting flight separately, and the check-in agent couldn't access my connecting flight info with just the first flight, so to print that boarding pass I gave her the flight numbers for the connecting flights). It's possible that during the migration, even though all flights are kept intact, the links indicating connections maybe all lost. This is just speculation though.
Last edited by YYT82; Nov 20, 2019 at 1:46 pm
Nov 20, 2019, 1:43 pm
#624
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
Thanks, I thought it was new. Yes, both on the same calendar day (6 am and 9:40 pm). Also, when I checked in, it changed the preselected seats that I had to ones of it's own choosing, so maybe something for everyone else to watch, just in case you prefer the seats you selected to the ones Amadeus decided you would like better!
Nov 20, 2019, 1:43 pm
#625
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I recently had a 6am flight connecting to an 8am flight, and even at 9am the previous day, I wasn't able to get checked in for the second segment (departing 23 hours later).
Nov 20, 2019, 2:00 pm
#626
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
My e-up page is back and working, including the nominee list .There was this interesting note:
Since this hasn't been working for me since the migration, the elves must have snapped into action based on the 'feedback' note I sent them.
Okay, probably not. But hopefully this is a little closer to working for all of us.
Credits Available - balance is currently being migrated and may not be fully accurate at this time
Okay, probably not. But hopefully this is a little closer to working for all of us.
Nov 20, 2019, 2:27 pm
#627
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
My e-up page is back and working, including the nominee list .There was this interesting note:SAme
Since this hasn't been working for me since the migration, the elves must have snapped into action based on the 'feedback' note I sent them.
Okay, probably not. But hopefully this is a little closer to working for all of us.
Since this hasn't been working for me since the migration, the elves must have snapped into action based on the 'feedback' note I sent them.
Okay, probably not. But hopefully this is a little closer to working for all of us.
Nov 20, 2019, 2:59 pm
#629
Join Date: Jul 2008
Location: YYZ
Programs: AC SE
Posts: 183
Anyone notice anyone being upgraded at the gate last night?
I was watching the upgrade list on a couple international flights (heading back to Canada) last night and it appears that people who were waitlisted cleared at T-55min from flight time...maybe a sign they can process upgrades with 24h?
I was watching the upgrade list on a couple international flights (heading back to Canada) last night and it appears that people who were waitlisted cleared at T-55min from flight time...maybe a sign they can process upgrades with 24h?
Nov 20, 2019, 3:02 pm
#630
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Anyone notice anyone being upgraded at the gate last night?
I was watching the upgrade list on a couple international flights (heading back to Canada) last night and it appears that people who were waitlisted cleared at T-55min from flight time...maybe a sign they can process upgrades with 24h?
I was watching the upgrade list on a couple international flights (heading back to Canada) last night and it appears that people who were waitlisted cleared at T-55min from flight time...maybe a sign they can process upgrades with 24h?