Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 20, 2019, 10:01 am
#603
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Nov 20, 2019, 10:02 am
#604
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,355
Nov 20, 2019, 10:10 am
#605
Join Date: Mar 2015
Location: SFO, BRU, ADB
Programs: UA Gold, BA Silver, Marriott Titanium, IHG Plat, Hilton Gold
Posts: 707
Nov 20, 2019, 10:25 am
#606
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
My eUpgrade account page on aircanada.com still isn't working, and the concierge just responded saying they are unable to help with eUpgrades during the stabilization phase... Guess I won't be able to upgrade my flight tomorrow, unless they somehow fix my profile in the next few hours before check-in opens for my flight. 
Nov 20, 2019, 10:28 am
#607
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,355
My eUpgrade account page on aircanada.com still isn't working, and the concierge just responded saying they are unable to help with eUpgrades during the stabilization phase... Guess I won't be able to upgrade my flight tomorrow, unless they somehow fix my profile in the next few hours before check-in opens for my flight.
I'd try an email to the concierge. Much easier for them to pass it along to someone more capable.
Nov 20, 2019, 10:42 am
#608
Join Date: Aug 2017
Programs: Air Canada A35K, Bonvoy Platinum
Posts: 169
Logged on earlier this morning to check a short-haul domestic Y reservation next weekend and randomly found the "free preferred seats" glitch. It's just a few 1 hour flights but I have exit row seats now 
Strangely, I tried logging into an Aeroplan booking in J which has some segments on Y-only aircraft and I can't pick the preferred seats for those flights, I get error "We weren't able to assign your seats for this flight. (SS_SEAT_002)"
Strangely, I tried logging into an Aeroplan booking in J which has some segments on Y-only aircraft and I can't pick the preferred seats for those flights, I get error "We weren't able to assign your seats for this flight. (SS_SEAT_002)"
Nov 20, 2019, 10:43 am
#609
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
Since AC does not communicate effectively with its customers, the only time they will communicate is when it's in their interests, i.e. new bookings driving more revenue. Everything else is optional.
Parts of AC.com and related assets are still broke for many of us but we don't know if we should complain or wait until the undefined "stabilization period" is over. Just like stay flats, there's no acknowledgement of a problem or a projected time frame for a fix other than around March 2020.
Me, I'm gonna complain since all of their nice 8xxx error codes tell me to do just that. And in the absence of any other information from them, I have to assume they are unaware of the problem(s) and need to be told.
Nov 20, 2019, 10:43 am
#610
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Nov 20, 2019, 10:59 am
#611
Join Date: Sep 2010
Location: YYZ
Programs: United 1K, AC 50K, Hyatt Globalist, Marriot Platinum
Posts: 684
I'm trying to book flights from YYZ-YVR return in January (10th and 19th) and can't find any direct flights on any dates around this time. There was lots of availability a few days ago. Is this a glitch?
Nov 20, 2019, 11:11 am
#613
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
And I just checked EF, and there is definitely wide open availability for YYZYVR Jan 10 and YVRYYZ Jan 19 in all cabins for the direct non-stops.
Nov 20, 2019, 11:13 am
#614
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,429
@Commie
For example, see posts 568 and 570 from just yesterday, in the thread https://www.flyertalk.com/forum/air-...madeus-38.html
This might be one reason you and others are waiting
.
For example, see posts 568 and 570 from just yesterday, in the thread https://www.flyertalk.com/forum/air-...madeus-38.html
This might be one reason you and others are waiting
.
I think they should change the hold music to Rock me Amadeus so we can get into the swing of things.
Hopefully there is a silver lining.
Nov 20, 2019, 11:41 am
#615
Join Date: Oct 2006
Location: YQR
Posts: 2,743
I’ve been able to access it, but it tells me that the flight is not eligible for upgrade. Mind you, this may be because I’m accessing through my wife’s account to eupgrade a booking I made for the two of us. Maybe this isn’t eligible anyhow, but I did think that she could upgrade us so long as she was on the PNR (she’s an E35).