Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 21, 2019, 3:55 pm
#751
Join Date: Aug 2019
Location: YVR
Programs: Marriot Gold, Hilton Gold, Aeroplan Black
Posts: 37
Just wondering if anyone had any success booking mRTW post amadeus migration?
I'm curious cos I'm about to book mine later this month.. and from what I heard AP agent can't build the itineraries segment-by-segment anymore after this migration...
I'm curious cos I'm about to book mine later this month.. and from what I heard AP agent can't build the itineraries segment-by-segment anymore after this migration...
Nov 21, 2019, 4:01 pm
#752
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
If you mean "in a month or two", then no one knows the answer. Steady-state is unknown at this time for virtually everything. Right now there's a lack of training and broken systems all over the place.
Nov 21, 2019, 4:11 pm
#754
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,166
Sounds real bad. But also not surprising for AC IT system.
Nov 21, 2019, 4:15 pm
#755
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Domestic and Transborder requires Z>0 or R>0. I am assuming "TB" means Transborder here.
Nov 21, 2019, 4:51 pm
#756
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,536
Conundrum: first time booking using Aeroplan points in ages. Make a booking on SAS and, as the final step, the AP website says to call the contact centre on
1-844-459-7857. I'm in the UK and on multiple phones it says the number can't be reached from where I am. So I ask a friend in the U.S. to dial it and it he says it doesn't work.
I've been calling the main AP number for hours and can't get through or even stay on hold. The booking expires tomorrow.
Any advice from the crowd? Thanks in advance!
Rob
1-844-459-7857. I'm in the UK and on multiple phones it says the number can't be reached from where I am. So I ask a friend in the U.S. to dial it and it he says it doesn't work.
I've been calling the main AP number for hours and can't get through or even stay on hold. The booking expires tomorrow.
Any advice from the crowd? Thanks in advance!
Rob
Nov 21, 2019, 6:11 pm
#757
Join Date: Apr 2005
Posts: 96
I have the same issue with one of my Aeroplan bookings (but my other one is working fine). Does yours have any flights operated by third-party carriers by any chance? My suspicion is that the seat selection on my booking is failing because one segment is operated by ANA. The other three are Air Canada metal and i can access the seat selection screen for them but get the same error message as you when I try to confirm the selections.
all on AC metal
Nov 21, 2019, 8:27 pm
#759
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
same same same! This is weird, any one else experiencing this?
Nov 21, 2019, 8:27 pm
#760
Join Date: May 2012
Location: YYZ-YYC
Programs: AC50K, OZ*G
Posts: 280
Not entirely the same issue but does the Star Alliance Upgrade from Latitude B to Business not working either? It shows no inventory, but EF shows space.
Nov 21, 2019, 8:27 pm
#761
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
You win. I gave up at the 1 hour mark very late last night as per.
Well, I took the challenge. Called the concierge.
Here is my collector's item. First time ever on hold for this long with anyone at AC, or anywhere else. I then waited 38 minutes for the SE line.
BTW, I also sent an email and got an auto-reply. My favourite part:
"If you’d like to get in touch with us right away, you have two options:
• Travel within the next 24 hours: Call us on the dedicated Concierge number
• Travel beyond 24 hours: Call us on the dedicated Reservations number"
Um, ok. Can't think of which emoji to use, so let's go with this one since it's zero dark something
.
Here is my collector's item. First time ever on hold for this long with anyone at AC, or anywhere else. I then waited 38 minutes for the SE line.
BTW, I also sent an email and got an auto-reply. My favourite part:
"If you’d like to get in touch with us right away, you have two options:
• Travel within the next 24 hours: Call us on the dedicated Concierge number
• Travel beyond 24 hours: Call us on the dedicated Reservations number"
Um, ok. Can't think of which emoji to use, so let's go with this one since it's zero dark something
.
Nov 21, 2019, 8:28 pm
#762
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Random data point. Flew from YYZ to LGA and back today with zero delays. The flight from LGA actually left early ! Clearly this has to do with the efficiency of Amadeus
p.s. I can't believe how beautiful the new LGA is and the MLL. That is...until you walk outside of course
Nov 21, 2019, 9:27 pm
#764
Join Date: Jul 2018
Location: YYC
Programs: AC SE, Hilton Gold, Golf Canada Top 3%
Posts: 191
Yesterday when I finally got through the line I asked the agent if they can see how long I had been on hold...
She replied 1 hour 37 minutes...
When all said and done I was 2 hours 40 minutes
Today was much better...
I woke up at 5am mountain time and called in around 530am.
Cant recall when I got through but final total for the call was 1 hour 50 minutes.
This was on the priority line. I am only E50k so not sure if SE has a different line.
She replied 1 hour 37 minutes...
When all said and done I was 2 hours 40 minutes
Today was much better...
I woke up at 5am mountain time and called in around 530am.
Cant recall when I got through but final total for the call was 1 hour 50 minutes.
This was on the priority line. I am only E50k so not sure if SE has a different line.