Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
#1501
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
The curious part for me isn't necessarily that these things are generated and mailed out, but that they're mailed out days after the flight is taken... receipts should be provided at the time that the money is spent, not at the time that the purchased goods are used. See: e-ticket receipts
#1503
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
#1504
Join Date: Aug 2003
Location: P.E.C., ON
Programs: Bonvoy Lifetime Gold Elite
Posts: 534
NO Status - Call Centre SUCCESS report
For those of us with no status, I thought that we could share any success that we have in reaching the call centre:
Monday, December 9, 6:10 am EST
25 mins on hold to reach agent
35 mins on the call to have the agent change 1 flight, and confirm seats on 3 other flights.
Anyone else had any luck?
Monday, December 9, 6:10 am EST
25 mins on hold to reach agent
35 mins on the call to have the agent change 1 flight, and confirm seats on 3 other flights.
Anyone else had any luck?
#1505
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
The curious part for me isn't necessarily that these things are generated and mailed out, but that they're mailed out days after the flight is taken... receipts should be provided at the time that the money is spent, not at the time that the purchased goods are used. See: e-ticket receipts
#1506
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
I noticed that all my bookings (including AE) are how showing on the web page, which they never used to (unless booking from AC.com)
They have been showing in the app for a while now
They have been showing in the app for a while now
#1507
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
The curious part for me isn't necessarily that these things are generated and mailed out, but that they're mailed out days after the flight is taken... receipts should be provided at the time that the money is spent, not at the time that the purchased goods are used. See: e-ticket receipts
#1508
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,441
I have an interesting datapoint. I SDC'd two segments of a three segment trip (in one direction). The third segment which was flown one day later than the SDC'd segments has now posted to Altitude/Aeroplan; the SDC'd segments have not posted, despite my BPs properly showing my altitude status.
Last edited by Nitehawk; Dec 10, 2019 at 9:58 am Reason: Spelling
#1509
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
For those of us with no status, I thought that we could share any success that we have in reaching the call centre:
Monday, December 9, 6:10 am EST
25 mins on hold to reach agent
35 mins on the call to have the agent change 1 flight, and confirm seats on 3 other flights.
Anyone else had any luck?
Monday, December 9, 6:10 am EST
25 mins on hold to reach agent
35 mins on the call to have the agent change 1 flight, and confirm seats on 3 other flights.
Anyone else had any luck?
1st call a recorded message saying that they cannot put me on hold due to the volume of calls.
Tried a short while later and got to be on hold with an estimated wait of at least 1 hour. In reality they were correct. It was 113 minutes before I began to speak with an agent.
#1510
Join Date: Dec 2006
Location: YEG
Posts: 3,925
My recent data points...
Over the last week I've had 3 different flights. 1 booked via TA (booked pre-migration), not upgraded. 2 booked with flight pass (post migration), both upgraded. I wasn't able to use the app to OLCI any of the 3 flights - I kept getting an error that the PNR couldn't be located. 1 of the flights (I can't remember which one) I tried checking in using the website but got an error message too.
There was no issue checking in at the airport for any of these.
One of my flights I got the the airport a bit early and saw that the previous YVR-YEG was delayed. I was able to standby for the earlier flight. Agent printed off a SBY BP in addition to the one for my confirmed flight and off to the gate I went. Total time to check-in with agent (including getting put on standby for the earlier flight) was probably only 1-2 minutes. My booked flight had been upgraded to J - I found it interesting that my SBY BP was for as well (I thought they might have put me on SBY for Y cabin but they didn't).
Over the last week I've had 3 different flights. 1 booked via TA (booked pre-migration), not upgraded. 2 booked with flight pass (post migration), both upgraded. I wasn't able to use the app to OLCI any of the 3 flights - I kept getting an error that the PNR couldn't be located. 1 of the flights (I can't remember which one) I tried checking in using the website but got an error message too.
There was no issue checking in at the airport for any of these.
One of my flights I got the the airport a bit early and saw that the previous YVR-YEG was delayed. I was able to standby for the earlier flight. Agent printed off a SBY BP in addition to the one for my confirmed flight and off to the gate I went. Total time to check-in with agent (including getting put on standby for the earlier flight) was probably only 1-2 minutes. My booked flight had been upgraded to J - I found it interesting that my SBY BP was for as well (I thought they might have put me on SBY for Y cabin but they didn't).
#1511
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
My recent data points...
Over the last week I've had 3 different flights. 1 booked via TA (booked pre-migration), not upgraded. 2 booked with flight pass (post migration), both upgraded. I wasn't able to use the app to OLCI any of the 3 flights - I kept getting an error that the PNR couldn't be located. 1 of the flights (I can't remember which one) I tried checking in using the website but got an error message too.
There was no issue checking in at the airport for any of these.
One of my flights I got the the airport a bit early and saw that the previous YVR-YEG was delayed. I was able to standby for the earlier flight. Agent printed off a SBY BP in addition to the one for my confirmed flight and off to the gate I went. Total time to check-in with agent (including getting put on standby for the earlier flight) was probably only 1-2 minutes. My booked flight had been upgraded to J - I found it interesting that my SBY BP was for as well (I thought they might have put me on SBY for Y cabin but they didn't).
Over the last week I've had 3 different flights. 1 booked via TA (booked pre-migration), not upgraded. 2 booked with flight pass (post migration), both upgraded. I wasn't able to use the app to OLCI any of the 3 flights - I kept getting an error that the PNR couldn't be located. 1 of the flights (I can't remember which one) I tried checking in using the website but got an error message too.
There was no issue checking in at the airport for any of these.
One of my flights I got the the airport a bit early and saw that the previous YVR-YEG was delayed. I was able to standby for the earlier flight. Agent printed off a SBY BP in addition to the one for my confirmed flight and off to the gate I went. Total time to check-in with agent (including getting put on standby for the earlier flight) was probably only 1-2 minutes. My booked flight had been upgraded to J - I found it interesting that my SBY BP was for as well (I thought they might have put me on SBY for Y cabin but they didn't).
#1512
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,429
https://www.msn.com/en-ca/money/tops...gSi?li=AAggFp5
CBC article quoting customers frustration with AC, specifically hold times
CBC article quoting customers frustration with AC, specifically hold times
#1513
Join Date: Jun 2008
Location: YYC, Canada
Programs: AC 35k
Posts: 1,898
Question - with the ongoing MAX issues, Air Canada is swapping out aircraft and messing up seat assignments. For some reason because the aircraft switched there's no way to change seats online, I have to call Res. Aeroplan could do it too, but they tell you to call back if there's no flying within 72 hours. If I hold, will they do it or not (is this an edict or "suggestion" to try to free up the lines?)
#1514
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
It's a suggestion. If I want to change a flight in two weeks, I can't wait until 72 hours, because space will be gone.
#1515
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
Got an email notifying me of a changed seat assignment. This was a preferred seat. Apparently preferred seats that accommodate bassinets can only be booked via the call centre now? In reassigning the seat, they separated me from my minor son. Excellent. Gearing up for an hour on hold.
Edit: got it resolved via Twitter while still on hold for a telephone agent...
Edit: got it resolved via Twitter while still on hold for a telephone agent...
Last edited by Mauricio23; Dec 10, 2019 at 11:54 am