I work at the airport/for the airline. You're wrong.
Jan 19, 2022, 9:31 am
#301
Join Date: Sep 2015
Posts: 1,190
Today's question is on passengers returning to Canada with a past-positive COVID test result, in place of a <72hr-negative test result.
[...]
Regardless, I've been hearing multiple reports this month of (mainly sun-destination contract) AC staff denying boarding to passengers presenting a past-positive test without also having a negative test <72 hours before departure, and the concierge desk told me yesterday (incorrectly) that a <72hr negative test was required even alongside a past-positive..
[...]
Regardless, I've been hearing multiple reports this month of (mainly sun-destination contract) AC staff denying boarding to passengers presenting a past-positive test without also having a negative test <72 hours before departure, and the concierge desk told me yesterday (incorrectly) that a <72hr negative test was required even alongside a past-positive..
Jan 19, 2022, 9:48 am
#302
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
I know a person who was denied by AC in FRA, and there was no convincing anyone. Luckily it was an award ticket with free cancel, and it was still 8am, so there was no real consequence of "I work at the airport"
They rebooked on LOT and flew home just fine same afternoon.
They rebooked on LOT and flew home just fine same afternoon.
Jan 19, 2022, 1:05 pm
#303
Join Date: Apr 2016
Posts: 616
Oh, have my own story for this thread from a few weeks ago.
Arrived at YYZ for a domestic flight 1 hour before departure (0830 departure, was there slightly before 0730) since I was trying to do a same day change. AP was closed at that time, AC phone reservations couldn't get the change done. Airport check-in agent said check-in cutoff at YYZ was now 90 minutes so she couldn't do the change, and acted like she was doing a favor to get me on standby (and retagging my bags) - but added myself to standby during OLCI.
As far as I saw online, check-in cutoff at YYZ is still 45 minutes for domestic flights but of course the agent said it was 90 minutes for all YYZ departures... Doesn't really matter at this point, but still something that sits in the back of my mind.
Arrived at YYZ for a domestic flight 1 hour before departure (0830 departure, was there slightly before 0730) since I was trying to do a same day change. AP was closed at that time, AC phone reservations couldn't get the change done. Airport check-in agent said check-in cutoff at YYZ was now 90 minutes so she couldn't do the change, and acted like she was doing a favor to get me on standby (and retagging my bags) - but added myself to standby during OLCI.
As far as I saw online, check-in cutoff at YYZ is still 45 minutes for domestic flights but of course the agent said it was 90 minutes for all YYZ departures... Doesn't really matter at this point, but still something that sits in the back of my mind.
Jan 19, 2022, 1:35 pm
#304
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,424
that’s exactly why it is Canada’s policy and air Canada’s policy that you don’t need a PCR negative test result if you’ve tested positive in the last 180 days. Some il informed person at the airport should not override that policy.
Jan 19, 2022, 3:31 pm
#305
Join Date: Dec 2010
Location: YYZ
Programs: AC 50K, Marriott Lifetime Platinum
Posts: 1,551
Today's question is on passengers returning to Canada with a past-positive COVID test result, in place of a <72hr-negative test result.
The government's policy clearly states that anyone who's recovered from COVID can show their positive test result (if it's between 11 and 180 days old) in place of a negative test, in order to board a flight to Canada.
https://travel.gc.ca/travel-covid/tr...omestic-travel
Air Canada's published policy says the same thing.
https://www.aircanada.com/ca/en/aco/...irement.html#/
Regardless, I've been hearing multiple reports this month of (mainly sun-destination contract) AC staff denying boarding to passengers presenting a past-positive test without also having a negative test <72 hours before departure, and the concierge desk told me yesterday (incorrectly) that a <72hr negative test was required even alongside a past-positive..
I'm wondering if anyone's had similar experiences?
The government's policy clearly states that anyone who's recovered from COVID can show their positive test result (if it's between 11 and 180 days old) in place of a negative test, in order to board a flight to Canada.
https://travel.gc.ca/travel-covid/tr...omestic-travel
Air Canada's published policy says the same thing.
https://www.aircanada.com/ca/en/aco/...irement.html#/
Regardless, I've been hearing multiple reports this month of (mainly sun-destination contract) AC staff denying boarding to passengers presenting a past-positive test without also having a negative test <72 hours before departure, and the concierge desk told me yesterday (incorrectly) that a <72hr negative test was required even alongside a past-positive..
I'm wondering if anyone's had similar experiences?
Jan 19, 2022, 6:40 pm
#306
Join Date: Dec 2014
Location: YWG / NRT
Programs: AC*SE 100K
Posts: 159
No problem for Mrs. SCD and I back from ORD to YWG on Jan. 14. Had a doctors note, the positive test result which was dated, and the vaccination details and it was more than enough for the AC staff at check in and Canada customs.
Last edited by streetcircusdan; Jan 19, 2022 at 6:46 pm
Jan 21, 2022, 4:43 am
#307
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,187
Today's question is on passengers returning to Canada with a past-positive COVID test result, in place of a <72hr-negative test result.
The government's policy clearly states that anyone who's recovered from COVID can show their positive test result (if it's between 11 and 180 days old) in place of a negative test, in order to board a flight to Canada.
https://travel.gc.ca/travel-covid/tr...omestic-travel
Air Canada's published policy says the same thing.
https://www.aircanada.com/ca/en/aco/...irement.html#/
Regardless, I've been hearing multiple reports this month of (mainly sun-destination contract) AC staff denying boarding to passengers presenting a past-positive test without also having a negative test <72 hours before departure, and the concierge desk told me yesterday (incorrectly) that a <72hr negative test was required even alongside a past-positive..
I'm wondering if anyone's had similar experiences?
The government's policy clearly states that anyone who's recovered from COVID can show their positive test result (if it's between 11 and 180 days old) in place of a negative test, in order to board a flight to Canada.
https://travel.gc.ca/travel-covid/tr...omestic-travel
Air Canada's published policy says the same thing.
https://www.aircanada.com/ca/en/aco/...irement.html#/
Regardless, I've been hearing multiple reports this month of (mainly sun-destination contract) AC staff denying boarding to passengers presenting a past-positive test without also having a negative test <72 hours before departure, and the concierge desk told me yesterday (incorrectly) that a <72hr negative test was required even alongside a past-positive..
I'm wondering if anyone's had similar experiences?
Jan 21, 2022, 7:26 am
#308
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
I don't think pre-Victorian sensibilities and concepts of citizenship coming into conflict with modern reality are going to be resolved any time soon, let alone in a FT thread.
Jan 21, 2022, 9:16 am
#309
Join Date: May 2018
Location: YYZ
Programs: AC SE100K
Posts: 53
Today's question is on passengers returning to Canada with a past-positive COVID test result, in place of a <72hr-negative test result.
The government's policy clearly states that anyone who's recovered from COVID can show their positive test result (if it's between 11 and 180 days old) in place of a negative test, in order to board a flight to Canada.
https://travel.gc.ca/travel-covid/tr...omestic-travel
Air Canada's published policy says the same thing.
https://www.aircanada.com/ca/en/aco/...irement.html#/
Regardless, I've been hearing multiple reports this month of (mainly sun-destination contract) AC staff denying boarding to passengers presenting a past-positive test without also having a negative test <72 hours before departure, and the concierge desk told me yesterday (incorrectly) that a <72hr negative test was required even alongside a past-positive..
I'm wondering if anyone's had similar experiences?
The government's policy clearly states that anyone who's recovered from COVID can show their positive test result (if it's between 11 and 180 days old) in place of a negative test, in order to board a flight to Canada.
https://travel.gc.ca/travel-covid/tr...omestic-travel
Air Canada's published policy says the same thing.
https://www.aircanada.com/ca/en/aco/...irement.html#/
Regardless, I've been hearing multiple reports this month of (mainly sun-destination contract) AC staff denying boarding to passengers presenting a past-positive test without also having a negative test <72 hours before departure, and the concierge desk told me yesterday (incorrectly) that a <72hr negative test was required even alongside a past-positive..
I'm wondering if anyone's had similar experiences?
Mar 4, 2022, 6:36 pm
#310
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,197
Super elite desk: I am within my 24hrs or purchase but instead of refund/rebuy I want to:
- cancel half of a round trip from a paid us-canada ticket?"Impossible"
-change my paid ticket aaa-bbb to bbb-aaa?
"Absolutely not sir, the system.will not allow.. Also impossible."
"Let me cancel the whole thing and use the travel voucher to rebuy"
-Oh, is that issued instantly now? Last I heard it was 6 weeks.
"No, sir. You misheard. It won't take 6 weeks. Just 30 *business* days.
-Ok, I think I understand . Very sorry to have doubted you. One more second.... before I drop off the call, can you refresh my ticket, to see what I did on your website?
- cancel half of a round trip from a paid us-canada ticket?"Impossible"
-change my paid ticket aaa-bbb to bbb-aaa?
"Absolutely not sir, the system.will not allow.. Also impossible."
"Let me cancel the whole thing and use the travel voucher to rebuy"
-Oh, is that issued instantly now? Last I heard it was 6 weeks.
"No, sir. You misheard. It won't take 6 weeks. Just 30 *business* days.
-Ok, I think I understand . Very sorry to have doubted you. One more second.... before I drop off the call, can you refresh my ticket, to see what I did on your website?
Last edited by expert7700; Mar 4, 2022 at 7:14 pm
Mar 18, 2022, 5:29 pm
#312
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,351
I flew with my nominee today. He was upgraded on SFO-YVR, but waitlisted for the return.
I told him to change back to his UA number, but he forgot.
On arrival, I asked if baggage claim could do it, and they said no.
We had to go to domestic for our Whistler shuttle, and since special services was there, and there was no line, we walked over. She mentioned this is where you go for a wheelchair, but asked what we needed. She said she could do it.
Then she said something like "he's already flown, I can't change it".
"He has a return flight too..."
"You'll have to call reservations"
Not in the mood to argue, and unsure due to the nominee status, I thanked her and left.
I called res, got a concierge (not by choice), and he did it no problem. Waitlist remains intact.
I just find it ridiculous that "he's flown a segment" was her excuse for not even trying.
I told him to change back to his UA number, but he forgot.
On arrival, I asked if baggage claim could do it, and they said no.
We had to go to domestic for our Whistler shuttle, and since special services was there, and there was no line, we walked over. She mentioned this is where you go for a wheelchair, but asked what we needed. She said she could do it.
Then she said something like "he's already flown, I can't change it".
"He has a return flight too..."
"You'll have to call reservations"
Not in the mood to argue, and unsure due to the nominee status, I thanked her and left.
I called res, got a concierge (not by choice), and he did it no problem. Waitlist remains intact.
I just find it ridiculous that "he's flown a segment" was her excuse for not even trying.
Mar 18, 2022, 6:21 pm
#313
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I flew with my nominee today. He was upgraded on SFO-YVR, but waitlisted for the return.
I told him to change back to his UA number, but he forgot.
On arrival, I asked if baggage claim could do it, and they said no.
We had to go to domestic for our Whistler shuttle, and since special services was there, and there was no line, we walked over. She mentioned this is where you go for a wheelchair, but asked what we needed. She said she could do it.
Then she said something like "he's already flown, I can't change it".
"He has a return flight too..."
"You'll have to call reservations"
Not in the mood to argue, and unsure due to the nominee status, I thanked her and left.
I called res, got a concierge (not by choice), and he did it no problem. Waitlist remains intact.
I just find it ridiculous that "he's flown a segment" was her excuse for not even trying.
I told him to change back to his UA number, but he forgot.
On arrival, I asked if baggage claim could do it, and they said no.
We had to go to domestic for our Whistler shuttle, and since special services was there, and there was no line, we walked over. She mentioned this is where you go for a wheelchair, but asked what we needed. She said she could do it.
Then she said something like "he's already flown, I can't change it".
"He has a return flight too..."
"You'll have to call reservations"
Not in the mood to argue, and unsure due to the nominee status, I thanked her and left.
I called res, got a concierge (not by choice), and he did it no problem. Waitlist remains intact.
I just find it ridiculous that "he's flown a segment" was her excuse for not even trying.
So could you have waited and get a hold of a concierge in due time?
But yeah, lame.
Mar 18, 2022, 6:35 pm
#314
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,351
But I'm pretty sure any agent could have clicked the "change FQTV" button and it would have worked.
Mar 18, 2022, 6:38 pm
#315
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Something like this can be quickly done by them. I disagree with the notion that the concierge should be avoided for anything "simple". It's a case-by-case basis, and if you only do this on occasion, no harm, no foul. It's the infamous SEs (that concierges have their constant radar onto) that cause the most unnecessary work for them.
It's not like you're asking to have a specially prepared gift basket ready at your J seat upon boarding.
