I work at the airport/for the airline. You're wrong.
Dec 19, 2019, 2:58 pm
#241
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
After weather/mechanical kerfuffles yesterday, today is take-two flying YVR-YYZ. Snow and nasty weather in YYZ is creating massive problems with pretty much everything out of YVR to YYZ/YUL which is understandable but what's not understandable is the condescending and defeatist attitudes from AC staff today who work at the airport (YVR). After not even entertaining the idea of checking alternate flights that I suggested, the lounge dragon curtly told me that my boarding card/seat number will always be valid for boarding even if there is an equipment change. When I tried to tell her that my old seat physically doesn't exist on the new aircraft she said that she "didn't want to barter with me" and that she knew because she has worked for AC for 25 years. That was the end of it; I knew my efforts were futile. After all, she does work at the airport!
Dec 19, 2019, 3:04 pm
#242
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Dec 19, 2019, 5:47 pm
#243
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Still haven't boarded yet, I plan on asking the GA at T-45.
At this rate though I'll definitely make it to the Do tomorrow night. Does the drink offer still stand @canadiancow ?
At this rate though I'll definitely make it to the Do tomorrow night. Does the drink offer still stand @canadiancow ?
Dec 20, 2019, 1:05 pm
#244
Join Date: Dec 2019
Posts: 2
I could be totally wrong here, the only reason I think this might be the case is that last year I was P25K and my boarding passes on LOT, Turkish, and Lufthansa always said "AC*S" not "AC*P" I assumed this meant that I was an Air Canada member with Star Alliance Silver status, which is true. I always assumed that to standardize across 25 airlines everything was streamlined to just Nothing, Silver, or Gold when it came to flying with a partner. Like if you're SE flying on Lufthansa wouldn't it still just say "AC*G" the same as if you were E50K?
Dec 20, 2019, 1:10 pm
#245
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
You're correct. That's why I posted it in this thread. The SD was wrong, but was so sure of himself.
Dec 20, 2019, 1:28 pm
#246
Join Date: Dec 2019
Posts: 2
Dec 20, 2019, 3:54 pm
#247
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Still haven't boarded yet, I plan on asking the GA at T-45.
At this rate though I'll definitely make it to the Do tomorrow night. Does the drink offer still stand @canadiancow ?
At this rate though I'll definitely make it to the Do tomorrow night. Does the drink offer still stand @canadiancow ?
Dec 20, 2019, 4:12 pm
#248
Join Date: May 2014
Location: YYJ/YYT
Programs: AC 75K (*G), NEXUS
Posts: 652
The GAs did a great job getting all the seats sorted out, no jacket and griphook required but an inflatable mattress would have been nice!
Dec 20, 2019, 4:15 pm
#249
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Dec 20, 2019, 4:18 pm
#250
Join Date: May 2014
Location: YYJ/YYT
Programs: AC 75K (*G), NEXUS
Posts: 652
Yeah the whole interaction was odd. She could have just been having a bad day, which is fair given all the delays and FOTSGs travelling at this time of year.
Dec 20, 2019, 10:41 pm
#251
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
A couple weeks ago the Agent at the front desk of the Cafe in YYZ told me that to catch my domestic flight YYZ - YVR I needed to go to the international gates F71. After confirming with him 3 times that I have to go to the international gates to catch my flight to Vancouver and him saying yes 3 times I gave up and tried to go there.
Dec 21, 2019, 4:11 am
#252
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
A couple weeks ago the Agent at the front desk of the Cafe in YYZ told me that to catch my domestic flight YYZ - YVR I needed to go to the international gates F71. After confirming with him 3 times that I have to go to the international gates to catch my flight to Vancouver and him saying yes 3 times I gave up and tried to go there.
Jan 3, 2020, 7:24 pm
#253
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Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Friend flying USA-FRA-DEL on Aeroplan, on board USA-FRA notices I-class on DEL-HYD. He had planned to buy a ticket. He messages me and asks me to call to add the segment.
I offload him from FRA-DEL and call Aeroplan.
Nope. Can't do it. No chance. You have to make changes 2 hours before departure of the first segment. After all, the ticket is under AIRPORT CONTROL, so they can't touch it. (for reference, tickets move to airport control days before departure, not minutes, not hours). She said I can only do it at stopover points, never while in transit. So I'm clearly mistaken about the times I've done that before.
I finally asked for a supervisor. Put on a lengthy hold. I decided to HUCA.
Done with the next agent with a total call time of 19m 37s, including the hold for ticketing. She wasn't 100% sure it could be done, but she was willing to try. And she learned something, so next time, she'll KNOW it's possible.
I offload him from FRA-DEL and call Aeroplan.
Nope. Can't do it. No chance. You have to make changes 2 hours before departure of the first segment. After all, the ticket is under AIRPORT CONTROL, so they can't touch it. (for reference, tickets move to airport control days before departure, not minutes, not hours). She said I can only do it at stopover points, never while in transit. So I'm clearly mistaken about the times I've done that before.
I finally asked for a supervisor. Put on a lengthy hold. I decided to HUCA.
Done with the next agent with a total call time of 19m 37s, including the hold for ticketing. She wasn't 100% sure it could be done, but she was willing to try. And she learned something, so next time, she'll KNOW it's possible.
Jan 3, 2020, 7:26 pm
#254
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
Friend flying USA-FRA-DEL on Aeroplan, on board USA-FRA notices I-class on DEL-HYD. He had planned to buy a ticket. He messages me and asks me to call to add the segment.
I offload him from FRA-DEL and call Aeroplan.
Nope. Can't do it. No chance. You have to make changes 2 hours before departure of the first segment. After all, the ticket is under AIRPORT CONTROL, so they can't touch it. (for reference, tickets move to airport control days before departure, not minutes, not hours). She said I can only do it at stopover points, never while in transit. So I'm clearly mistaken about the times I've done that before.
I finally asked for a supervisor. Put on a lengthy hold. I decided to HUCA.
Done with the next agent with a total call time of 19m 37s, including the hold for ticketing. She wasn't 100% sure it could be done, but she was willing to try. And she learned something, so next time, she'll KNOW it's possible.
I offload him from FRA-DEL and call Aeroplan.
Nope. Can't do it. No chance. You have to make changes 2 hours before departure of the first segment. After all, the ticket is under AIRPORT CONTROL, so they can't touch it. (for reference, tickets move to airport control days before departure, not minutes, not hours). She said I can only do it at stopover points, never while in transit. So I'm clearly mistaken about the times I've done that before.
I finally asked for a supervisor. Put on a lengthy hold. I decided to HUCA.
Done with the next agent with a total call time of 19m 37s, including the hold for ticketing. She wasn't 100% sure it could be done, but she was willing to try. And she learned something, so next time, she'll KNOW it's possible.
Jan 3, 2020, 7:28 pm
#255
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Otherwise you could do something nefarious like board a flight and quickly call to cancel it.