I work at the airport/for the airline. You're wrong.
Dec 1, 2017, 11:49 pm
#166
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Swissport TA in IAD told me I had to move my own bags through YYZ.
A few hour later, though the concierge had assured me the flight was being held, as did the inbound IC landing in YOW, the YOW GA made a point of scarring the bejesus out of 25 PAX, running the whole terminal to make their YHZ cx, that final boarding had started. Zero f's given, I was halfway down the air bridge as she was beligerantly explaining how it was critical she made that announcement to all but crying FOTSGs.
Writing that out I'm actually kinda pissed. Lazy and indifferent I get, but she was clearly enjoying the sadism.
A few hour later, though the concierge had assured me the flight was being held, as did the inbound IC landing in YOW, the YOW GA made a point of scarring the bejesus out of 25 PAX, running the whole terminal to make their YHZ cx, that final boarding had started. Zero f's given, I was halfway down the air bridge as she was beligerantly explaining how it was critical she made that announcement to all but crying FOTSGs.
Writing that out I'm actually kinda pissed. Lazy and indifferent I get, but she was clearly enjoying the sadism.
That sounds like a typical YOW GA alright. I have way too many negative things to say about some of the YOW staff.
Dec 1, 2017, 11:50 pm
#167
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Dec 2, 2017, 12:00 am
#168
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Dec 2, 2017, 8:13 am
#169
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Jun 18, 2019, 10:32 am
#170
Join Date: May 2009
Location: Canada's worst airport....YYJ
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More dumb things CSA's have tried to convince you of...
I looked for the old "I work at the airport thread", but it was closed, and I have one of those things that a phone agent tried to tell me that I am 97% sure is utter BS. So, I'll ask the question here, and hope the mods are OK with another thread for these type of issues.
So, my thing is that I just booked for YOW-YYC later this week on a 320. Preferred cabin only has middles left, but the agent was adamant about putting me in 17E, because she said that the seat beside is a crew seat, and no one will be in it. I tried to say I think maybe you are thinking of the 321 (and also, it's row 16, but I didn't say that), but she wouldn't budge that 17F is a crew seat. So, I just said fine, and then moved to a non-preferred aisle, and will keep my eyes peeled for something better.
I'm not going crazy right? There's no jump seat at the overwing on the 320, right?
So, my thing is that I just booked for YOW-YYC later this week on a 320. Preferred cabin only has middles left, but the agent was adamant about putting me in 17E, because she said that the seat beside is a crew seat, and no one will be in it. I tried to say I think maybe you are thinking of the 321 (and also, it's row 16, but I didn't say that), but she wouldn't budge that 17F is a crew seat. So, I just said fine, and then moved to a non-preferred aisle, and will keep my eyes peeled for something better.
I'm not going crazy right? There's no jump seat at the overwing on the 320, right?
Jun 18, 2019, 10:42 am
#171
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tcook052
AC forum Mod.
Jun 18, 2019, 10:46 am
#172
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I looked for the old "I work at the airport thread", but it was closed, and I have one of those things that a phone agent tried to tell me that I am 97% sure is utter BS. So, I'll ask the question here, and hope the mods are OK with another thread for these type of issues.
So, my thing is that I just booked for YOW-YYC later this week on a 320. Preferred cabin only has middles left, but the agent was adamant about putting me in 17E, because she said that the seat beside is a crew seat, and no one will be in it. I tried to say I think maybe you are thinking of the 321 (and also, it's row 16, but I didn't say that), but she wouldn't budge that 17F is a crew seat. So, I just said fine, and then moved to a non-preferred aisle, and will keep my eyes peeled for something better.
I'm not going crazy right? There's no jump seat at the overwing on the 320, right?
So, my thing is that I just booked for YOW-YYC later this week on a 320. Preferred cabin only has middles left, but the agent was adamant about putting me in 17E, because she said that the seat beside is a crew seat, and no one will be in it. I tried to say I think maybe you are thinking of the 321 (and also, it's row 16, but I didn't say that), but she wouldn't budge that 17F is a crew seat. So, I just said fine, and then moved to a non-preferred aisle, and will keep my eyes peeled for something better.
I'm not going crazy right? There's no jump seat at the overwing on the 320, right?
Jun 18, 2019, 10:51 am
#173
Join Date: Oct 2009
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Jun 18, 2019, 12:09 pm
#174
Join Date: Nov 2015
Location: YOW
Programs: AC 75K
Posts: 583
I looked for the old "I work at the airport thread", but it was closed, and I have one of those things that a phone agent tried to tell me that I am 97% sure is utter BS. So, I'll ask the question here, and hope the mods are OK with another thread for these type of issues.
So, my thing is that I just booked for YOW-YYC later this week on a 320. Preferred cabin only has middles left, but the agent was adamant about putting me in 17E, because she said that the seat beside is a crew seat, and no one will be in it. I tried to say I think maybe you are thinking of the 321 (and also, it's row 16, but I didn't say that), but she wouldn't budge that 17F is a crew seat. So, I just said fine, and then moved to a non-preferred aisle, and will keep my eyes peeled for something better.
I'm not going crazy right? There's no jump seat at the overwing on the 320, right?
So, my thing is that I just booked for YOW-YYC later this week on a 320. Preferred cabin only has middles left, but the agent was adamant about putting me in 17E, because she said that the seat beside is a crew seat, and no one will be in it. I tried to say I think maybe you are thinking of the 321 (and also, it's row 16, but I didn't say that), but she wouldn't budge that 17F is a crew seat. So, I just said fine, and then moved to a non-preferred aisle, and will keep my eyes peeled for something better.
I'm not going crazy right? There's no jump seat at the overwing on the 320, right?
Jun 18, 2019, 3:44 pm
#175
Join Date: Sep 2009
Location: YYZ
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I have had at least two AC flights where I have had FAs tell connecting passengers from US to Canada connecting thru YYZ and USA-EU connecting thru YYZ that they need to go down the stairs to customs, pick up their bags and recheck them.
Jun 18, 2019, 3:46 pm
#176
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Jun 18, 2019, 3:53 pm
#178
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Aug 5, 2019, 12:15 pm
#179
Join Date: Jul 2010
Location: YEG
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I’m tired of how AC airport CSRs treat folks - not just myself, but watching them with others. I have not had as bad of luck on the phone, but I would guess YMMV.
Today checking in at YEG with my Nexus card the agent said, “Do you have your passport?” I said yes. “I will need it too,” she said. I hand her my Canadian passport.
FWIW I am a 100k+ on two other airlines and a 50k on two others.
I asked the question, “I always carry my passports, but I have been able to check in with my Nexus card no problem before.”
No reply.
I asked again politely, “Do I need my passport to check in from now on?” (Given work needs have me coming back to AC on a challenge, I haven’t flown them with regularity for years - I felt it was a fair question and I meant it honestly).
No reply.
I asked, “Did you hear my question, or do you not know?”
No reply.
I said, “Clearly you don’t seem to care.”
Agent asks, “What address are you going to in the US?”
I said, “Oh here, (passing my US passport), I’m a dual national so you don’t have to put in an address.”
Agent, “You have to give me a US address.”
I hand her my US passport and said, “Just scan that and it should disappear.”
“It won’t” she insists. She scans my US passport and two boarding passes print and she hands them to me saying, “Boarding at 13:10.”
Why so dismissive? Why no sense of giving a ____? It’s like they train them to be this way and take some kind of sick pride in being recalcitrant and intractable.
Rant over.
Today checking in at YEG with my Nexus card the agent said, “Do you have your passport?” I said yes. “I will need it too,” she said. I hand her my Canadian passport.
FWIW I am a 100k+ on two other airlines and a 50k on two others.
I asked the question, “I always carry my passports, but I have been able to check in with my Nexus card no problem before.”
No reply.
I asked again politely, “Do I need my passport to check in from now on?” (Given work needs have me coming back to AC on a challenge, I haven’t flown them with regularity for years - I felt it was a fair question and I meant it honestly).
No reply.
I asked, “Did you hear my question, or do you not know?”
No reply.
I said, “Clearly you don’t seem to care.”
Agent asks, “What address are you going to in the US?”
I said, “Oh here, (passing my US passport), I’m a dual national so you don’t have to put in an address.”
Agent, “You have to give me a US address.”
I hand her my US passport and said, “Just scan that and it should disappear.”
“It won’t” she insists. She scans my US passport and two boarding passes print and she hands them to me saying, “Boarding at 13:10.”
Why so dismissive? Why no sense of giving a ____? It’s like they train them to be this way and take some kind of sick pride in being recalcitrant and intractable.
Rant over.
Last edited by tcook052; Aug 6, 2019 at 7:01 am Reason: content
Aug 5, 2019, 12:26 pm
#180
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They have in the past couple of months started always asking for my (Canadian) passport, either direction. I don't remember when it changed, the first time I idly handed it over, it wasn't for a couple of ask that I noticed, and was going to object (as I'd done before), but realized it had been several flights they always asked so something must have changed.
I'll reserve my energy and rage for something important.
I'll reserve my energy and rage for something important.