I work at the airport/for the airline. You're wrong.
Jun 20, 2016, 4:01 pm
#106
Join Date: Nov 2006
Location: Vancouver, BC
Programs: Aeroplan 75K | Latitude Flight Pass junkie
Posts: 1,549
Well, I think needing a printed boarding pass in 2016 is stupid. So, there!
Jun 20, 2016, 4:03 pm
#107
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
I hate execs that hide behind their employees.
Jun 20, 2016, 4:30 pm
#108
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,928
), oftentimes the higher ups have no idea of the problems because middle management is terrified of sending bad news upstairs. I saw this a lot when I was a consultant and did not have to play politics when presenting my deliverables. Most senior execs were grateful when problem areas were identified and action was usually swift.But senior management probably instills that terror climate in companies that suffer from this syndrome!
I do not know enough about the internals of AC to see if this is what is at play here. But my (extensive) gut sure is leaning in one direction!
Jun 20, 2016, 5:33 pm
#109
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
To be fair (my goodness I have defended AE and AC in the same week! ), oftentimes the higher ups have no idea of the problems because middle management is terrified of sending bad news upstairs. I saw this a lot when I was a consultant and did not have to play politics when presenting my deliverables. Most senior execs were grateful when problem areas were identified and action was usually swift.
), oftentimes the higher ups have no idea of the problems because middle management is terrified of sending bad news upstairs. I saw this a lot when I was a consultant and did not have to play politics when presenting my deliverables. Most senior execs were grateful when problem areas were identified and action was usually swift.So instead it still may be that the culture at the top remains the one that that give birth to the "bottom feeder" view of their customers?
Jun 21, 2016, 1:20 am
#110
Join Date: Jun 2009
Location: YYZ, SFO
Programs: AS 100K, UA*S, IHG Plat, Marriott Titanium, Hilton Diamond | Formerly: AC Super Elite
Posts: 2,476
1. What if your smartphone dies?
2. What if you're too lazy to pull our your smartphone, unlock it, and find the electronic bp?
3. What if your flight doesn't show up and the form for claiming missing miles doesn't work? At least you have a paper copy to mail in to a black hole right?
Jun 21, 2016, 5:03 am
#111
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Am I the only luddite on the forum who prefers paper boarding passes? LOL
1. What if your smartphone dies?
2. What if you're too lazy to pull our your smartphone, unlock it, and find the electronic bp?
3. What if your flight doesn't show up and the form for claiming missing miles doesn't work? At least you have a paper copy to mail in to a black hole right?
1. What if your smartphone dies?
2. What if you're too lazy to pull our your smartphone, unlock it, and find the electronic bp?
3. What if your flight doesn't show up and the form for claiming missing miles doesn't work? At least you have a paper copy to mail in to a black hole right?
Therefore I always do OLCI and either print the boarding passes at home or at the airport if I am checking luggage.
Jun 21, 2016, 5:08 am
#112
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,805
I agree with you. I never use my smartphone for boarding passes because I don't want someone to handle it after handling 1000 other smartphones with their dirty nitrile gloves. Also, and I believe it has been discussed in this forum, what happens if the GA or CATSA agent drops your phone? Who is responsible?
Therefore I always do OLCI and either print the boarding passes at home or at the airport if I am checking luggage.
Therefore I always do OLCI and either print the boarding passes at home or at the airport if I am checking luggage.
I am also a paper boarding pass kind of guy. One less thing to fumble with as it is so easy to show a passport and BP together. Using a smartphone requires at least three hands.
--
13F
Jun 21, 2016, 6:05 am
#113
Join Date: Sep 2014
Programs: AC SEMM
Posts: 1,379
Am I the only luddite on the forum who prefers paper boarding passes? LOL
1. What if your smartphone dies?
2. What if you're too lazy to pull our your smartphone, unlock it, and find the electronic bp?
3. What if your flight doesn't show up and the form for claiming missing miles doesn't work? At least you have a paper copy to mail in to a black hole right?
1. What if your smartphone dies?
2. What if you're too lazy to pull our your smartphone, unlock it, and find the electronic bp?
3. What if your flight doesn't show up and the form for claiming missing miles doesn't work? At least you have a paper copy to mail in to a black hole right?
Jun 21, 2016, 7:17 am
#114
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
+1; last week boarding was held up by someone fumbling thru all their stuff trying to find their device. Just another thing to have to keep track of.
Jun 21, 2016, 8:37 am
#117
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
Jun 21, 2016, 8:59 am
#118
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
As for everyone having trouble fumbling with their smartphones, I have to say that's never been a problem with Apple Wallet (or Passbook, as it used to be called). The relevant boarding pass is always available on the lock screen and can be accessed without having to enter a passcode. So in the rare case where my phone locks itself as I'm handing it over to an agent, the agent simply needs to swipe on the lock screen to pull up the boarding pass.
If I'm honest, the legit complains about using mobile boarding passes are limited to (1) the agent dropping the phone and (2) the fact that the agent, much like a border agent, touches a million dirty things in a day and just passed along a ton of germs onto a device you touch all day.
That being said, the convenience outweighs those issues IMO. It also helps that I'm the furthest thing from a germaphobe
Jun 21, 2016, 9:38 am
#119
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
As for everyone having trouble fumbling with their smartphones, I have to say that's never been a problem with Apple Wallet (or Passbook, as it used to be called). The relevant boarding pass is always available on the lock screen and can be accessed without having to enter a passcode. So in the rare case where my phone locks itself as I'm handing it over to an agent, the agent simply needs to swipe on the lock screen to pull up the boarding pass.
Just because YOU know what you're doing, doesn't mean everyone does.
Heck, I had an issue recently because the Delta app kept crashing.
Jun 21, 2016, 9:53 am
#120
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
On the flip side, I've seen far more people hold up the line as they fumble to fetch their ID than those who fumble with smartphones. But I also travel way less than most on this board, so I could just be lucky.