Originally Posted by ffsim

As for everyone having trouble fumbling with their smartphones, I have to say that's never been a problem with Apple Wallet (or Passbook, as it used to be called). The relevant boarding pass is always available on the lock screen and can be accessed without having to enter a passcode. So in the rare case where my phone locks itself as I'm handing it over to an agent, the agent simply needs to swipe on the lock screen to pull up the boarding pass.