canadiancow

Yeah, I think we all know what they mean, but we shouldn't have to figure out what they mean.

They made qualification a lot clearer after initially it read like (AQM or (AQS and AQD)).

They could easily do the same thing here.

"Two snacks, in addition to one meal or one alcoholic beverage."

MillennialMiles

Why would someone pre-purchase an AC Bistro voucher for $10.49 if a meal is at most $8.95 + tax?

I agree it could be labelled more clearly but to say you dont know what they are intending here is a bit of a stretch

vancouver25k

​​​​​​​Sure, use your brains.

yyznomad

Is an FA working for AC as an AC FA also considered as "working at the airport"?

Ratsy

My entire extended family of FOTSGs would fall for this. "It must be a deal if they offer it in advance!"

RangerNS

Why does 2l of ketchup cost 3x as much as 1l of ketchup?

dr_torch

Well this is my favorite so far. Traveling on an Aeroplan Latitude Reward I my flight from SFO - YYZ - YOW, my YYZ - YOW flight got cancelled and I was re-accomodated on a later flight the next day.

I overnighted at the Sheraton and returned to Terminal 1 in the morning. At that point noticed my upgrade has fell off and I was re-seated into Y. (it was 2am when I got the hotel and did not even think to check, I just went to bed) Not sure if this is normal, but it was a Y redemption so I understand why it happened.

Got to the checkin desk and the agent swore up and down that she could not request an upgrade for an Aeroplan ticket. Only revenue tickets were possible. I had to push for her to get somebody else involved and after being told "well, you will get the same answer" the new agent placed my on the upgrade list. Upgrade cleared at T-40.

I find it funny how things that should be so simple can sometimes become so difficult.

Bohemian1

A great indication of the gap between AC's (or many large consumer-facing organizations) ability to promote a benefit and their ability to train their staff to deliver said benefit in a timely fashion.

I know that we all like dump on their reps, but one day I'd love to get the AC check-in agents / gate agents / lounge agents / flight attendants perspective on these kind of things.

While I'm sure it may be IDGAF for some of them, I'm sure simple ignorance could be the explanation for others.

mathemagic

I generally agree. But I'll add that there's a difference between agents being misinformed on a policy vs not knowing what can and can't be done. An agent should not insist something is "impossible" unless they have had training or experience to suggest that that is the case. I would hope that AC isn't actively training its employees to fail to deliver on published benefits.

p106_peppy

People who don't have credit cards.

My little brother is bipolar and if he needs to travel I often make the arrangements for him. I always make sure to pre-purchase food vouchers because I don't know that he'll be able to complete a purchase on board, and I don't know if in the anxiety of getting to the airport and making his flight he will have thought about feeding himself.

Also I think for a brief period of re-opening after covid, there wasn't buy on board available but you could pre-purchase food.

expert7700

If AC actually offers food to those who prepurchase Bistro vouchers, versus running out before they get to row 30, then prepurchase for an extra couple bucks may be worth it

ride red

That is a benefit. They come to you first if you've prepaid, making it far more likely you'll get your first choice.

yyznomad

I didn't realize this.
Is this 100% of the time? Or as per usual, it depends on the spectrum of DGAFness of the SD/crew?

FlY2XS

Same thing with teenage kids who can fly alone or without us on team or studio trips but don't pack the plastic.

The Lev

Daughter Lev is a P25K and flew ZRH-YYZ over the weekend on a Basic ticket (she has yet to learn). She was charged for her checked bag despite her status and having an Amex black Amex card. When I checked in this morning, I asked the concierge about it and she said "oh it depends on the fare" and checked with a check-in agent who confirmed the same thing. I pulled up the AC website that says P25K "Enjoy a complimentary checked baggage allowance on flights operated by Air Canada, Air Canada Express and Air Canada Rouge, regardless of fare purchased." She seemed surprised (the system can't be wrong) and said she would bring it to the attention of the new manager when he starts on Friday.