Originally Posted by
canadiancow
I try to avoid concierges unless I'm dealing with an urgent issue, or an issue that can only be solved by them, or in situations where I need to do it "in writing".
But I'm pretty sure any agent could have clicked the "change FQTV" button and it would have worked.
I get that, but sometimes (or most times), it would be most efficient in the end to get a concierge.
Something like this can be quickly done by them. I disagree with the notion that the concierge should be avoided for anything "simple". It's a case-by-case basis, and if you only do this on occasion, no harm, no foul. It's the infamous SEs (that concierges have their constant radar onto) that cause the most unnecessary work for them.
It's not like you're asking to have a specially prepared gift basket ready at your J seat upon boarding.
