Important changes to the Aeroplan program (2015)
Dec 14, 2015 | 8:11 pm
#316
Join Date: Apr 2011
Location: YXU
Programs: AC SE100K, National E/E, HH Diamond, IHG Diamond, MB, Avis PC
Posts: 1,279
I tried to book some LX flights I've seen on the Expertflyer today. Called in (no waiting, Diamond privileges worked well), but the reps insisted on not seeing the requested flights. Does this happen often?
Dec 14, 2015 | 8:14 pm
#317
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
does EF look at same inventory as ANA? i saw space available on awardnexus that wasn't available on AE, rep on the phone said she can't book it either even after i gave her the date and flight number
Dec 14, 2015 | 8:16 pm
#318
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
Interesting. So they're rezoning in phases? I wonder if SIN is also rezoned now.
Anyway, I wouldn't worry. I would book online now and then call in and demand the points. As the agent told me, the PNR creation date is what matters, and we all agree that date is in Canada, so there's NO reason why it should be charged higher points until it's midnight at least somewhere in Canada.
Anyway, I wouldn't worry. I would book online now and then call in and demand the points. As the agent told me, the PNR creation date is what matters, and we all agree that date is in Canada, so there's NO reason why it should be charged higher points until it's midnight at least somewhere in Canada.
Transaction date - 2015-12-15 03:13:08
EDIT: for those with the same issue, in my ticketed itinerary via email it says "Date of issue 14-Dec 2015", i prolly have better recourse with that
Last edited by wwtsang; Dec 14, 2015 at 8:29 pm
Dec 14, 2015 | 8:17 pm
#319
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 7,008
Dec 14, 2015 | 8:23 pm
#320
Join Date: Apr 2011
Location: YXU
Programs: AC SE100K, National E/E, HH Diamond, IHG Diamond, MB, Avis PC
Posts: 1,279
I'm afraid I don't know. I'm not familiar with the ANA tool. Well, I guess our summer family visit will cost 10k (25k) miles per person more.
Dec 14, 2015 | 8:24 pm
#321
Join Date: Jan 2011
Posts: 496
Dec 14, 2015 | 8:28 pm
#322
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 7,008
This has always been a disgraceful cash grab by Aeroplan. Basically you can STILL cancel an award up to 2 hours prior to flight. It's just that it now costs you $180 to cancel, instead of $90.
Dec 14, 2015 | 9:41 pm
#323
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
just got off the phone with them... they offered me an explanation about the local time in thailand, then when I pointed out a NRT-HKG roundtrip was still being priced at the old rate they said the system must be changing over now
sucks that the IT change is having the reps to offer excuses, there was no supervisor available so i'll call back in the morning
sucks that the IT change is having the reps to offer excuses, there was no supervisor available so i'll call back in the morning
Dec 14, 2015 | 9:42 pm
#324
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 7,008
just got off the phone with them... they offered me an explanation about the local time in thailand, then when I pointed out a NRT-HKG roundtrip was still being priced at the old rate they said the system must be changing over now
sucks that the IT change is having the reps to offer excuses, there was no supervisor available so i'll call back in the morning
sucks that the IT change is having the reps to offer excuses, there was no supervisor available so i'll call back in the morning
Dec 14, 2015 | 10:16 pm
#325
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,015
Dec 14, 2015 | 10:52 pm
#326
Join Date: Jan 2004
Posts: 1,020
If you booked today, I would still argue for a refund. They can issue it manually, you will just need to escalate a bunch of times.
This has always been a disgraceful cash grab by Aeroplan. Basically you can STILL cancel an award up to 2 hours prior to flight. It's just that it now costs you $180 to cancel, instead of $90.
This has always been a disgraceful cash grab by Aeroplan. Basically you can STILL cancel an award up to 2 hours prior to flight. It's just that it now costs you $180 to cancel, instead of $90.
Dec 14, 2015 | 11:08 pm
#327
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 7,008
No. What I mean is that while they officially say tickets can be cancelled only 22 days out and more, in reality, this has always been a cash grab - if you're willing to pay $180, you could always cancel 2 hours in (by calling, first moving your ticket to another date more than 22 days out, and immediately cancelling it).
I suppose there were the odd cases where your PNR was 11 months old and you literally had no space to push out the ticket, but those are fringe cases. For the majority, cancellation of any ticket within 2 hours has always been available for $180.
I suppose there were the odd cases where your PNR was 11 months old and you literally had no space to push out the ticket, but those are fringe cases. For the majority, cancellation of any ticket within 2 hours has always been available for $180.
Dec 15, 2015 | 8:13 am
#328
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
Quick update, after calling and holding for an hour I was lucky to speak with an amazing rep, I had to explain my situation of the booking was made at the old pre-Dec 15 mileage level but the travel zones were charged at the new classification
long story short.... rep called ticketing and got my ticket correctly ticketed at the old level as it should have been (my top up miles will be refunded as well)
hint: leave a callback number in case your call drops, mine did but she was nice enough to call me back
long story short.... rep called ticketing and got my ticket correctly ticketed at the old level as it should have been (my top up miles will be refunded as well)
hint: leave a callback number in case your call drops, mine did but she was nice enough to call me back
Dec 15, 2015 | 8:14 am
#329
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 7,008
Quick update, after calling and holding for an hour I was lucky to speak with an amazing rep, I had to explain my situation of the booking was made at the old pre-Dec 15 mileage level but the travel zones were charged at the new classification
long story short.... rep called ticketing and got my ticket correctly ticketed at the old level as it should have been (my top up miles will be refunded as well)
hint: leave a callback number in case your call drops, mine did but she was nice enough to call me back
long story short.... rep called ticketing and got my ticket correctly ticketed at the old level as it should have been (my top up miles will be refunded as well)
hint: leave a callback number in case your call drops, mine did but she was nice enough to call me back
Dec 15, 2015 | 10:19 am
#330
Join Date: Oct 2013
Location: New York, NY
Programs: AA EX PLAT AC Alititude 50K Alaska MVP 75K Hilton Diamond
Posts: 83
Aeroplan sneakily adapted new rate one day early on Dec. 14th?
I am fully aware the new rate will be adapted since Dec. 15th so I was trying to ticket some coming trips last night ( Dec. 14th) ,before the dead line. But I found out all my trips between Tokyo ( Asia 1) & Bangkok (Asia 1 at old rate ) and Hong Kong (Asia 1) & Singapore ( Asia 1 at old rate) are quoted 60K, instead of 30K. Obviously Aeroplan has silently move Thailand and Singapore from Asia 1 to Asia 2 even before the date they announced. That is a new low of Aeroplan to play dirty! I am just so fed up with endless bad news from Aeroplan and equally upset with its related family memberAir Canada and Altitude that I have been loyal for the past 10 years.
Last edited by TransAsia; Dec 15, 2015 at 3:08 pm