jpetekYXMD80

So thats a negative... it will be recharged at 55k.. even if its the same award and routing. Right?

Adam Smith

I have a slightly different question than some of the above regarding re-booking of pre-December 15th awards.

My friend went to Italy (Europe 1) on an AE J reward last September. He was injured on the trip and had to buy a revenue ticket to get home, cancelling the return portion of his AE booking. That left him with a credit for a one-way Europe 1 > NA ticket.

He is now trying to re-book this as LHR-YYC, so still Europe 1 > NA. Obviously he'll have to pay any difference in taxes (hello UK APD), but AE wants to charge him the extra 10K points on top of that.

That doesn't seem right to me. Should I tell him to HUCA? He isn't very experienced with AE and has only called once. Or is he SOL and just has to pay the extra points?

Wpgjetse

If he changed the ticket to a future date, there should be no additional points required. If he cancelled the flight, it is my understanding that he will require another 10K points, because he is booking a 1 way trip.

Adam Smith

At the time, he cancelled the return trip. But my understanding was that when you did that, you had half a return ticket left, such that when you eventually go to re-book it, you're just using your half ticket, not making a new one-way booking. If it were the same as a new one-way booking, then he should be able to rebook it, cancel it and refund the points, but they don't let you do that.

JJonahJ

Well, since people are reporting that they are being charged the HIGHER points requirement, even without cancelling and just rebooking to new dates of travel, I think it's pretty much inline with what your friend should expect, unfortunately. Do I agree with it? No. But, the best your friend can hope to do is HUACA, over and over till they can find an agent that may be willing to book without asking for more points...doesn't look likely though.

Adam Smith

People have reported mixed experiences upthread, although I agree they lean towards being charged the extra points.

But as far as I can tell, all of the people reporting experiences above are changing entire tickets, rather than changing the on-hold second half of a cancelled return itinerary and I'm trying to see whether anyone has experience with that specific situation.

Clipper801

But your friend is also changing direction, origination and destination of travel.

Your friend has already used Canada to Europe 1, what is left is Europe 1 to Canada. Your friend is now booking a flight from Canada to Europe 1.

Not sure if that is a factor.

gateguard0

It doesn't look hopeful having read through this thread, but...

Has anyone had success changing origin and destination within the same zone(s) without incurring additional miles? If so, could you share your magic?

I'm trying to change a North America - Europe 1 reward with an adjustment to the departure/return city.

LearningToFly

Same for me. Does anyone have a print screen of the rules? I saw these rules somewhere last December, and I remember it was pretty clear, at least to me, that only a zone change would require more miles.

vincentsjtu

I miss AC's 30K miles for round trip business class in Asia

any other airlines offer round trip business class for flights over 4 hours which cost less than 50K miles

thank you a lot

songsc

Also those 50K F class round trip in Asia 1, 90K J or 120K F round trip from Asia 1 to Oceania...

But anyway, I still see some redemption can work out with good value.