Apr 9, 2020, 2:37 pm
Last edit by: hkcj
***************************************
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************
FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees
Comparison of TB, ETCs, & FFCs
Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?
UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed
Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************
FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds
United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.
How do I redeem my travel credits? Can anyone use my credits?
To use travel credits with PlusPoints, you’ll need to book your ticket using your travel credit and then request a PlusPoints upgrade.Do travel credits expire?
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.
How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select “Travel Credits” as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.
If you don’t see one of your travel credits listed, or don’t have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
If you don’t see one of your travel credits listed, or don’t have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Who can actually use a travel credit varies based on credit type.
Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?These credits can be used by anyone.
- All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus® seating, Basic Economy seat assignments and preferred seating.
(and pre-paid checked bags? never implemented)
To use travel credits with PlusPoints, you’ll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
All travel credits do expire, but the expirations work differently for the two types of credits.
Future flight credits
Future flight credits have a “travel by” date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.
Please note, future flight credits issued on or before December 31, 2022, have had their “travel by” date extended to December 31, 2023.
Travel certificates
Travel certificates have a “book by” date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.
Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their “book by” date extended to December 31, 2023.
Where do I find my travel credit info?Future flight credits
Future flight credits have a “travel by” date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.
Please note, future flight credits issued on or before December 31, 2022, have had their “travel by” date extended to December 31, 2023.
Travel certificates
Travel certificates have a “book by” date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.
Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their “book by” date extended to December 31, 2023.
MileagePlus members can find a summary of their travel credits in their account. If you aren’t a member or can’t find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?You can still use your credit, but you’ll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditionsCertificate terms and conditions
- Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
- You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
- The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
- Travel certificates have no cash value.
- Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
- If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
- Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
- Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
- United's Contract of Carriage applies to all travel on United Airlines and United Express.
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?But these credits must be fully used before the use of a credit card payment
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?This becomes a new FFC (including the ETC value). This generally happens immediately.
ETCETCs can be used for internet access, E+, subscriptions, upgrades
Comparison of TB, ETCs, & FFCs
- They all have different pluses and minuses
- TB can only be used on an all UA operated itin but can be used to book anyone. Deposited TB funds have up to 5 year expiration (special promos are funds are much shorter) and need to be used for a booking before expiration but travel can be later (up to 11 months)
- ETCs can be used for any itin bookable by United and can be used by any traveler, Trips funded by ETC need to be booked by expiration but travel can be later (up to 11 months)
- FFCs can be use for any itin bookable by United but can only be used by the named traveler, Trips funded by ETC need to be started before expiration
- Only one of these can be used in a single booking, but multiple ETCs or Multiple FFCs can be used for a single booking
- TB and ETCs can be converted to FFCs. FFCs can not (in general) be converted to ETCs (but occasionally will be if a legitimate FFCs usage fails).
- FFCs or ETCs can not be deposited in TB.
Originally Posted by wiki
If you want to extend an FFC, the most reliable process is:
Purchasie a new non-refundable (non-BE) itin, for same passengers as the FFC. Do not use change of flight, start a new booking without using the FFC.
When you get to the payment page, then use the FFC as a form of payment
Wait a bit over 24 hours and then cancel.
You then will receive, essentially instantaneous, a new FFC with an expiration 1 year from the booking date.
The new FFC must be used for a trip starting before the new expiration
Deviations may not be successful
This will not work for FFC from a partial flown trip.
This works for extending ETC also except the ETC with be converted to a FFC and locked to the named passenger.
There is no guarantee this process will work in the future
Purchasie a new non-refundable (non-BE) itin, for same passengers as the FFC. Do not use change of flight, start a new booking without using the FFC.
When you get to the payment page, then use the FFC as a form of payment
Wait a bit over 24 hours and then cancel.
You then will receive, essentially instantaneous, a new FFC with an expiration 1 year from the booking date.
The new FFC must be used for a trip starting before the new expiration
Deviations may not be successful
This will not work for FFC from a partial flown trip.
This works for extending ETC also except the ETC with be converted to a FFC and locked to the named passenger.
There is no guarantee this process will work in the future
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?
Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)
Feb 2, 2023, 6:25 pm
#61
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
that said, there were some reporting bugs where multiple pax PNRs being canceled had the full amount credited to only one of the travelers. Not sure if that has been fixed.
Feb 7, 2023, 1:24 pm
#63
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
FFCs are per person. Canceling a 2-person PNR will give you credits for each person, and each original pax can only use their own credit.
that said, there were some reporting bugs where multiple pax PNRs being canceled had the full amount credited to only one of the travelers. Not sure if that has been fixed.
that said, there were some reporting bugs where multiple pax PNRs being canceled had the full amount credited to only one of the travelers. Not sure if that has been fixed.
Feb 7, 2023, 2:51 pm
#64
Join Date: May 2022
Programs: UA Gold, Bonvoy Platinum, IHG Platinum, Hilton Gold, Hyatt Discoverist
Posts: 10
FFC still shows in wallet after use
Hey all, I have an interesting situation where an FFC that I've already used on a ticketed reservation still shows as available and can be applied to the balance of dummy bookings. Is this expected?
For some context, I originally had booked IAD-BRU-BCN-ZRH-IAD on UA (TATL), SN, and LX, all in Y. I then re-booked myself onto the same itinerary, but upfared from Y to Prem Plus on the IAD-BRU leg and paid the difference (surprisingly it was only $40). The FFC in question was generated when I canceled the original reservation, but I applied it to the new reservation and therefore only paid the price difference out of pocket. This new reservation has since been ticketed, and I can pull it up on the SN and LX websites and see a confirmed status there as well.
Not sure if this FFC will disappear once I travel on the re-booked reservation, or if it'll throw errors if its used. For now I plan to sit on it until after I fly my itinerary in March, but I'm curious if others have had this experience or if this is an expected quirk in United IT.
For some context, I originally had booked IAD-BRU-BCN-ZRH-IAD on UA (TATL), SN, and LX, all in Y. I then re-booked myself onto the same itinerary, but upfared from Y to Prem Plus on the IAD-BRU leg and paid the difference (surprisingly it was only $40). The FFC in question was generated when I canceled the original reservation, but I applied it to the new reservation and therefore only paid the price difference out of pocket. This new reservation has since been ticketed, and I can pull it up on the SN and LX websites and see a confirmed status there as well.
Not sure if this FFC will disappear once I travel on the re-booked reservation, or if it'll throw errors if its used. For now I plan to sit on it until after I fly my itinerary in March, but I'm curious if others have had this experience or if this is an expected quirk in United IT.
Feb 10, 2023, 2:02 am
#65
Join Date: May 2009
Posts: 821
Mine ticket is full refundable, I send form through United website ask refund to ETC (credit card rebate promo so have to go this way), rep reply email said I need call in first cancl all segments, just wondering if this is correct info?
Feb 10, 2023, 10:16 am
#66
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
If you received an airline/tavel credit from your credit card, the refund will not reverse that.
Feb 10, 2023, 11:28 pm
#67
Join Date: May 2009
Posts: 821
it's not an airline credit, it's a Canada AMEX UA $500-$250 Amex offer, AMEX will reverse the $250 credit.
Feb 11, 2023, 12:41 am
#68
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Feb 13, 2023, 10:13 pm
#69
Join Date: May 2009
Posts: 821
Feb 14, 2023, 9:49 am
#70
Join Date: May 2017
Posts: 2,281
Not supposed to be done. Anything fully refundable, including 24 hour flexible booking window, is supposed to be sent back to OFOP only and not converted to an ETC or used for a different named traveller. What your describing is a commonly used method of fraud that airlines have to fight against and as I understand it UA has recently been putting a renewed interest in addressing with their agents specifically to not do this, in addition to a number of other things which can be used to perpetuate fraud.
Feb 14, 2023, 12:23 pm
#71
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Not supposed to be done. Anything fully refundable, including 24 hour flexible booking window, is supposed to be sent back to OFOP only and not converted to an ETC or used for a different named traveller. What your describing is a commonly used method of fraud that airlines have to fight against and as I understand it UA has recently been putting a renewed interest in addressing with their agents specifically to not do this, in addition to a number of other things which can be used to perpetuate fraud.
Feb 14, 2023, 3:11 pm
#72
Join Date: May 2017
Posts: 2,281
https://www.ravelin.com/blog/fightin...rline-industry
https://amadeus.com/documents/en/tra...r-airlines.pdf
https://www.accertify.com/industries/travel/
Feb 14, 2023, 7:56 pm
#73
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Without getting too much into fraud mitigation procedures or methods of perpetuating fraud - you're thinking about it from the wrong perspective of a legitimate purchase being stolen away from getting ahold of the PNR/last name. Think about it in terms of stolen credit cards and chargebacks, and/or the different types of fraud checks the airline might be doing depending on your form of payment. And while every CC transaction initially can be easily traced to the ticket/item it was issued against via the document number submitted with that charge, that quickly becomes more complicated and requires someone to manually trace it once you begin moving money around internally.
https://www.ravelin.com/blog/fightin...rline-industry
https://amadeus.com/documents/en/tra...r-airlines.pdf
https://www.accertify.com/industries/travel/
https://www.ravelin.com/blog/fightin...rline-industry
https://amadeus.com/documents/en/tra...r-airlines.pdf
https://www.accertify.com/industries/travel/
Have to do a bit more imagining regarding how that works, but I suppose it makes sense as a concern.
Feb 15, 2023, 12:42 am
#74
Join Date: May 2009
Posts: 821
ok,never thought about the fraud thing, just called United CSR don't know how to convert CAD to USD ETC, and I don't know why email rep ask me to call in to cancel all open segments? what's that mean cancel all open segments?
Anyway I just ask for full refund to save the hassle, next year I will just not book the full refundable, after 24 hours refund to FFC then ask United change to ETC...
Anyway I just ask for full refund to save the hassle, next year I will just not book the full refundable, after 24 hours refund to FFC then ask United change to ETC...
Not supposed to be done. Anything fully refundable, including 24 hour flexible booking window, is supposed to be sent back to OFOP only and not converted to an ETC or used for a different named traveller. What your describing is a commonly used method of fraud that airlines have to fight against and as I understand it UA has recently been putting a renewed interest in addressing with their agents specifically to not do this, in addition to a number of other things which can be used to perpetuate fraud.
Feb 15, 2023, 8:21 am
#75
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
Converting FFC to ETC is, likewise, contrary to policy.