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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

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Old Jul 2, 22, 6:47 am   -   Wikipost
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***************************************
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************

FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.

How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select “Travel Credits” as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.

If you don’t see one of your travel credits listed, or don’t have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Can anyone use my credits?
Who can actually use a travel credit varies based on credit type.

Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?
  1. All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus® seating, Basic Economy seat assignments and preferred seating. (and pre-paid checked bags?)

To use travel credits with PlusPoints, you’ll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
Do travel credits expire?
All travel credits do expire, but the expirations work differently for the two types of credits.

Future flight credits
Future flight credits have a “travel by” date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.

Please note, future flight credits issued on or before December 31, 2022, have had their “travel by” date extended to December 31, 2023.

Travel certificates
Travel certificates have a “book by” date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.

Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their “book by” date extended to December 31, 2023.
Where do I find my travel credit info?
MileagePlus members can find a summary of their travel credits in their account. If you aren’t a member or can’t find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?
Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?
You can still use your credit, but you’ll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditions
Certificate terms and conditions
  1. Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
  2. You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
  3. The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
  4. Travel certificates have no cash value.
  5. Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
  6. If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
  7. Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
  8. Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
  9. United's Contract of Carriage applies to all travel on United Airlines and United Express.
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?
Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?
This becomes a new FFC (including the ETC value). This generally happens immediately.
ETC
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees




Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?

UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed

Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
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Old Jan 1, 22, 4:39 pm
  #1  
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Join Date: Jun 2018
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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

I booked my hubs on an award ticket using miles from my account, completely forgetting that he had a FFC. If I book the ticket from his account, will I have the option to apply the FFC towards the cost of the copay?
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Old Jan 1, 22, 4:45 pm
  #2  
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Originally Posted by WineCountryUA View Post
yes

Yes, multiple times
I got 3 UA flights booked. If I cancel all 3 of them, I'm assuming all 3 flights will be combined into one balance under future flight credit?
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Old Jan 1, 22, 5:09 pm
  #3  
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Originally Posted by lsquare View Post
I got 3 UA flights booked. If I cancel all 3 of them, I'm assuming all 3 flights will be combined into one balance under future flight credit?
3 segments booked on one PNR (itinerary), or 3 separate itineraries?

Kind of presuming the latter, in which case you will get three separate FFCs - these stay separate as the $ stay within each PNR. These will all show under your account. In the old days, these could not be combined to use for a single new reservation, but UA has changed things for the better here. Now, rather than needing to rebook from within a given PNR, you can simply search for a new itinerary, like normal, then when you go to pay, you can enter in the PNR(s) as payment…as many as it takes. Only restriction is the old itinerary must be in the same name as the traveler for the new, as FFCs can only be used by the original traveler.

if there are three segments on 1 PNR, yes, the credit will just remain in that single PNR, and credit can be used the same way, just there is only one number to deal with. In either case, if you only use part of the $ stored in a PNR, the balance will be available to use again later.
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Old Jan 1, 22, 5:18 pm
  #4  
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Originally Posted by emcampbe View Post
3 segments booked on one PNR (itinerary), or 3 separate itineraries?

Kind of presuming the latter, in which case you will get three separate FFCs - these stay separate as the $ stay within each PNR. These will all show under your account. In the old days, these could not be combined to use for a single new reservation, but UA has changed things for the better here. Now, rather than needing to rebook from within a given PNR, you can simply search for a new itinerary, like normal, then when you go to pay, you can enter in the PNR(s) as payment…as many as it takes. Only restriction is the old itinerary must be in the same name as the traveler for the new, as FFCs can only be used by the original traveler.

if there are three segments on 1 PNR, yes, the credit will just remain in that single PNR, and credit can be used the same way, just there is only one number to deal with. In either case, if you only use part of the $ stored in a PNR, the balance will be available to use again later.
They're separate itineraries. All three are SFO-BOS returned. I hope that if I have to cancel all three, if the FFC is under one balance, then I'll use the FFC to book one SFO-SIN itinerary.
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Old Jan 1, 22, 5:55 pm
  #5  
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Originally Posted by lsquare View Post
They're separate itineraries. All three are SFO-BOS returned. I hope that if I have to cancel all three, if the FFC is under one balance, then I'll use the FFC to book one SFO-SIN itinerary.
Separate itins / PNR, separate FFCs
But you can fund a new ticket with multiple FFCs.
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Old Jan 1, 22, 6:01 pm
  #6  
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Originally Posted by WineCountryUA View Post
Separate itins / PNR, separate FFCs
But you can fund a new ticket with multiple FFCs.
That's good news. Hopefully, I am not leaving money on the table for UA.

What if the 3 FFCs aren't enough to fund a new SFO-SIN ticket? Can I pay the remainder with my Citi Prestige?
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Old Jan 1, 22, 6:48 pm
  #7  
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Originally Posted by lsquare View Post
That's good news. Hopefully, I am not leaving money on the table for UA.

What if the 3 FFCs aren't enough to fund a new SFO-SIN ticket? Can I pay the remainder with my Citi Prestige?
New cash / credit card is always a valid payment method
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Old Jan 1, 22, 6:57 pm
  #8  
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Originally Posted by WineCountryUA View Post
New cash / credit card is always a valid payment method
I wasn't sure if I could use three FFCs and my Citi Prestige to book one SFO-SIN PNR.
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Old Jan 1, 22, 7:38 pm
  #9  
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Originally Posted by lsquare View Post
I wasn't sure if I could use three FFCs and my Citi Prestige to book one SFO-SIN PNR.
Yes, that's not a problem. You'll be able to enter in the FFCs first, then whatever balance is left can be paid by card.
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Old Jan 1, 22, 8:15 pm
  #10  
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Originally Posted by emcampbe View Post
Yes, that's not a problem. You'll be able to enter in the FFCs first, then whatever balance is left can be paid by card.
That's awesome. Thanks to you and WineCountryUA.
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Old Jan 3, 22, 1:34 am
  #11  
 
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Originally Posted by Aussienarelle View Post
So I am slightly confused. I cancelled a flight as the price had come down. I received a FFC since there had apparently been a change in my itinerary. The requirement for no additional fees was I could not book to leave one day earlier or later and the same for the return.

I ended up making the booking to leave two days earlier.

They reissued the ticket with the same confirmation number. All good.

However, the residual is confusing me. It is a FFC. That is fine as I will be flying somewhere but it kept the same confirmation number as the original flight and the reticketed flight. That makes me slightly nervous.. It is showing up as a FFC in my account I am just nervous about the same confirmation number. Anybody else experienced this and had no issues?
Originally Posted by WineCountryUA View Post
If non-refundable, if cancelled, the entire purchase amount will go to a FFC.
If a change, if original purchase (with ETC) was higher, the extra will go to a FFC,
Booked a ticket for $730. Made a change that resulted in $130 FFC under the same PNR. New fare was $600.

Eventually canceled the ticket. UA.com shows that the same PNR only has $600 FFC. Am I supposed to get $730 FFC?

Do people make multiple changes but only get ONE FFC amount? Not combined amount?
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Old Jan 3, 22, 4:21 am
  #12  
 
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Originally Posted by kb1992 View Post
Booked a ticket for $730. Made a change that resulted in $130 FFC under the same PNR. New fare was $600.

Eventually canceled the ticket. UA.com shows that the same PNR only has $600 FFC. Am I supposed to get $730 FFC?

Do people make multiple changes but only get ONE FFC amount? Not combined amount?
Each transaction is refunded separately.

That is their procedure. So 2 will be issued, obviously - as they had to transact on 2 occasions, right?
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Old Jan 3, 22, 5:40 am
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Originally Posted by SuperFlyBoy View Post
Each transaction is refunded separately.

That is their procedure. So 2 will be issued, obviously - as they had to transact on 2 occasions, right?
there is only one PNR.

How can UA issue two FFC?

each FFC is linked to the PNR.
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Old Jan 3, 22, 5:47 am
  #14  
 
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Originally Posted by kb1992 View Post
there is only one PNR.

How can UA issue two FFC?

each FFC is linked to the PNR.
Why not?

It's per *transaction* - otherwise *how* will they keep track of them?

Just use *both* when booking another ticket again - you *have* that option...
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Old Jan 3, 22, 6:58 am
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Originally Posted by SuperFlyBoy View Post
Why not?

It's per *transaction* - otherwise *how* will they keep track of them?

Just use *both* when booking another ticket again - you *have* that option...
Got you.

Thanks so much.

There is always something new to learn!
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