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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Old Apr 9, 2020, 2:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
***************************************
The ability to extend FFCs and ETCs is a dynmaic situation and what work in the past is not working now
See the thread for most recent reports. Some paths do appear to exist but things are changing frequently.
**************************************


* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight

FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.

How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select Travel Credits as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.

If you dont see one of your travel credits listed, or dont have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Can anyone use my credits?
Who can actually use a travel credit varies based on credit type.

Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?
  1. All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus seating, Basic Economy seat assignments and preferred seating. (and pre-paid checked bags? never implemented)

To use travel credits with PlusPoints, youll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
Do travel credits expire?
All travel credits do expire, but the expirations work differently for the two types of credits.

Future flight credits
Future flight credits have a travel by date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.

Please note, future flight credits issued on or before December 31, 2022, have had their travel by date extended to December 31, 2023.

Travel certificates
Travel certificates have a book by date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.

Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their book by date extended to December 31, 2023.
Where do I find my travel credit info?
MileagePlus members can find a summary of their travel credits in their account. If you arent a member or cant find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?
Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?
You can still use your credit, but youll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditions
Certificate terms and conditions
  1. Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
  2. You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
  3. The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
  4. Travel certificates have no cash value.
  5. Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
  6. If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
  7. Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
  8. Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
  9. United's Contract of Carriage applies to all travel on United Airlines and United Express.
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?
Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?
This becomes a new FFC (including the ETC value). This generally happens immediately.
ETC
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees

Comparison of TB, ETCs, & FFCs
  • They all have different pluses and minuses
  • TB can only be used on an all UA operated itin but can be used to book anyone. Deposited TB funds have up to 5 year expiration (special promos are funds are much shorter) and need to be used for a booking before expiration but travel can be later (up to 11 months)
  • ETCs can be used for any itin bookable by United and can be used by any traveler, Trips funded by ETC need to be booked by expiration but travel can be later (up to 11 months)
  • FFCs can be use for any itin bookable by United but can only be used by the named traveler, Trips funded by ETC need to be started before expiration
  • Only one of these can be used in a single booking, but multiple ETCs or Multiple FFCs can be used for a single booking
  • TB and ETCs can be converted to FFCs. FFCs can not (in general) be converted to ETCs (but occasionally will be if a legitimate FFCs usage fails).
  • FFCs or ETCs can not be deposited in TB.
Not working as-of April 2024.
Further changes in May 2024. See thread
However, you can follow the below to book a flight, then change it to a different flight after the expiration date.
Originally Posted by wiki
If you want to extend an FFC, the most reliable process is:

Purchasie a new non-refundable (non-BE) itin, for same passengers as the FFC. Do not use change of flight, start a new booking without using the FFC.
When you get to the payment page, then use the FFC as a form of payment
Wait a bit over 24 hours and then cancel.
You then will receive, essentially instantaneous, a new FFC with an expiration 1 year from the booking date.
The new FFC must be used for a trip starting before the new expiration
Deviations may not be successful
This will not work for FFC from a partial flown trip.

This works for extending ETC also except the ETC with be converted to a FFC and locked to the named passenger.

There is no guarantee this process will work in the future


Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?

UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed

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Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Old Apr 12, 2024, 8:07 pm
  #856  
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Originally Posted by SuperG1955
I had posted upthread about 2 FFC's, 1 for me and one for my wife with fly by dates in September 2024. After learning that the best I could hope for was extending the useful life of the FFC's I decided to give it a try. When checking for a flight we could use before that ,I was unable to find a usable flight on the date we needed. I then booked a flight on that date for both of us and when I got to the payments page I was able to select the 2 FFC's and additional charges of $19 each. I booked the reservation and was somewhat surprised that I received a new PNR. I plan on cancelling the reservation in the next two weeks and am hopeful that I receive a new, year expiration date on the new FFC's. I'll post the result when I cancel this PNR.
Tried various permutations recently. It all leads to the same place. The cancellation screen and email will say travel by April 2025 but when you try to redeem the new FFCs, it will have a travel by September 2024 and the check box to select them will be greyed out if your new flight is beyond original travel by FFC date.

What does work is if you dont cancel the current itinerary and exist make a change to it. That should allow changes beyond September.
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Old Apr 12, 2024, 8:19 pm
  #857  
 
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Originally Posted by seawolf
Tried various permutations recently. It all leads to the same place. The cancellation screen and email will say travel by April 2025 but when you try to redeem the new FFCs, it will have a travel by September 2024 and the check box to select them will be greyed out if your new flight is beyond original travel by FFC date.

What does work is if you dont cancel the current itinerary and exist make a change to it. That should allow changes beyond September.
THANK YOU. That'll work. We have a trip planned for Julyand can probably use them for that, but if we can't, I'll try your suggestion.

On a separate but related item. I'm going to do a Status Match and hopefully not have to deal with the nickel and dime charges that I encountered and declined when booking the one I just booked. I guess I've really been spoiled by being a top tier elite for a long time.

It would be really nice if they matched my NRSA status as well. 😏
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Old Apr 12, 2024, 8:21 pm
  #858  
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Originally Posted by seawolf
Tried various permutations recently. It all leads to the same place. The cancellation screen and email will say travel by April 2025 but when you try to redeem the new FFCs, it will have a travel by September 2024 and the check box to select them will be greyed out if your new flight is beyond original travel by FFC date.

What does work is if you don’t cancel the current itinerary and exist make a change to it. That should allow changes beyond September.
If you got the email that says travel by April 2025, did you try calling/chat to see if they could apply the FFC for you, since your e-mail says "April 2025"? You might even get lucky and they convert it to an ETC for you to apply it, which would in theory give you ANOTHER (up to) year.
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Old Apr 12, 2024, 8:30 pm
  #859  
 
Join Date: Jan 2008
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Originally Posted by Smiley90
If you got the email that says travel by April 2025, did you try calling/chat to see if they could apply the FFC for you, since your e-mail says "April 2025"? You might even get lucky and they convert it to an ETC for you to apply it, which would in theory give you ANOTHER (up to) year.
I haven't cancelled the new flight yet but I'll try a change vs. a cancellation.

The reality is that I'd like to use it as soon as I can to get it off the table
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Old Apr 12, 2024, 11:01 pm
  #860  
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Originally Posted by Smiley90
If you got the email that says travel by April 2025, did you try calling/chat to see if they could apply the FFC for you, since your e-mail says "April 2025"? You might even get lucky and they convert it to an ETC for you to apply it, which would in theory give you ANOTHER (up to) year.
My FFC expires July 3 and I wanted to travel July 5.

I booked May 1 with the FFC and changed the itin to July 5 and called it a day.
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Old Apr 18, 2024, 2:48 pm
  #861  
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Posts: 6,056
Originally Posted by IMissThe747
I have a 016 ticket purchased from UA's website, non-refundable normal (not basic) economy: ABC-PTY-IAH-SLC-IAH-PTY-ABC. ABC is a South American city. ABC-PTY and PTY-ABC are operated by CM, all other legs by United. I used PlusPoints on PTY-IAH-SLC-IAH-PTY and several legs have confirmed upgrades already.

I may be forced by acute illness to cancel the trip. Hopefully I can go, but if not, two questions:

-Will I receive a FFC that I can use in my name for a different routing at a later date? I will definitely use the value on United, but would not have any to reason to go to SLC later if I am too sick to make this upcoming trip.

-Will the PlusPoints be redeposited for the upgrades that already confirmed?

Thanks!
1) You might be better off requesting a refund under the illness policy, as long as you can provide a letter from your doctor.
2) For cancelled itineraries, PlusPoints will be redeposited.
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Old Apr 18, 2024, 3:26 pm
  #862  
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Originally Posted by PTahCha
1) You might be better off requesting a refund under the illness policy, as long as you can provide a letter from your doctor.
...
This depends, if it is a temporary thing, UA might not offer a refund, It is crucial for a refund for the doctor's letter to state it will be a prolonged or unknown period before travel could occur.

But to the OP question, you are assured of at least an FFC if you cancel before departure with a non-refundable ticket. But worth checking if UA might consider a refund.
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Old Apr 20, 2024, 11:21 pm
  #863  
 
Join Date: Aug 2021
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If I think I have a legitimate reason for United to convert a FFC to a ETC (still for use by the named traveler), do I just call customer service and ask? Or is there a special email address or webform to use? We have multiple ETCs in addition to a FFC and want to book a multi-passenger reservation. If we have to use the FFC and the ETCs separately, a minor pax will be on their own reservation, which we'd like to avoid.
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Old Apr 21, 2024, 12:44 am
  #864  
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Originally Posted by boat stuck
If I think I have a legitimate reason for United to convert a FFC to a ETC (still for use by the named traveler), do I just call customer service and ask? Or is there a special email address or webform to use? We have multiple ETCs in addition to a FFC and want to book a multi-passenger reservation. If we have to use the FFC and the ETCs separately, a minor pax will be on their own reservation, which we'd like to avoid.
When a FTC is not working UA will convert it to an ETC. Conversion can be request by any agent and requires a supervisor (and sometime others) approval. No special system.
Conversion so you can use both a FFC and ETC is not normal, but you can ask,
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Old Apr 21, 2024, 3:08 pm
  #865  
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Originally Posted by boat stuck
If I think I have a legitimate reason for United to convert a FFC to a ETC (still for use by the named traveler), do I just call customer service and ask? Or is there a special email address or webform to use? We have multiple ETCs in addition to a FFC and want to book a multi-passenger reservation. If we have to use the FFC and the ETCs separately, a minor pax will be on their own reservation, which we'd like to avoid.
Originally Posted by WineCountryUA
When a FTC is not working UA will convert it to an ETC. Conversion can be request by any agent and requires a supervisor (and sometime others) approval. No special system.
Conversion so you can use both a FFC and ETC is not normal, but you can ask,
To add: This can also be done via the chat function over the phone, it doesn't have to be a phone call
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Old Apr 25, 2024, 2:19 am
  #866  
 
Join Date: Jan 2013
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I just want to share my recent experience with United's customer service and highlight the stark comparison with my travel insurance. I'm currently in Switzerland and had booked a trip scheduled for February 2024 to Cabo San Lucas for a diving expedition to Socorro Island. I'm a member of a well-known Swiss travel insurance company called TCS, which offers comprehensive coverage.

Unfortunately, a few weeks before our trip, my partner's father began experiencing serious health issues. As his condition worsened, I sought medical advice on the safety of our travel plans. A few days before our departure, it became evident that his health was deteriorating rapidly, and the doctors advised against traveling, providing me with a certificate to that effect. I contacted my insurance company to inquire about the necessary steps and documentation required for a claim, fully expecting them to cover the expenses.

They informed me that I needed to cancel everything and obtain a cancellation invoice for the non-refundable portions, and for the flight a confirmation of no-show. I was aware that my United ticket was non-refundable but didn't know it was eligible for Future Flight Credit upon cancellation. Therefore, a few days before the departure date, I opted to cancel rather than simply not showing up.

Sadly, my partner's father passed away on the very day we were scheduled to depart. When I submitted my claim to my insurance company, they reject the refund of the flight, citing my decision to accept FFC as the reason. I explained that I wasn't aware of the implications and highlighted the limitations of the FFC (valid for a maximum of 12 months, non-transferable, limited destination options from Switzerland, and impossibility of rescheduling the diving trip to Socorro due to full boat occupancy). However, they remained adamant in their decision, leaving me deeply disappointed.

After learning from other customers about the possibility of converting FFC to ETC, I reached out to United to explore my options. To my surprise, they responded with a compassionate message, expressing condolences, and requested documentation confirming the death and my partner's relationship. Without hesitation, they issued a full refund.

I had little hope left after my disappointing experience with the insurance company, which I had faithfully paid for over 20 years without ever having to utilize their services. However, I am immensely grateful to United for their understanding and exceptional service during this challenging time. Their empathy and assistance have truly made a difference, and I wanted to express my gratitude for their exemplary customer care.
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Old Apr 25, 2024, 9:26 am
  #867  
 
Join Date: Jul 2017
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I'd like to add to the last post re: United support. I had a similar situation, so I requested an extension to the FFC issued upon flight cancellation. United Customer Service responded to my request with a phone call. The agent was understanding and empathetic. She said she couldn't extend the expiration date and said she'd forward the request to the Refund Department. The Refund Department denied the request. I then called United and was put through to the 1K desk. The agent could not have been better. She was totally understanding my situation and corresponding request. After conferring with her manager(?) she said she'd use a work-around. She my partner and I on a cheap flight and issued the remaining value of the FFC on an ETC with an expiration date of one year from the date of the ETC issuance. That was way better than I ever had hoped for. I have to assume that your results will vary by agent.
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Old Apr 25, 2024, 12:23 pm
  #868  
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Condolences for your loss
Originally Posted by Zebulon
.... To my surprise, they responded with a compassionate message, expressing condolences, and requested documentation confirming the death and my partner's relationship. Without hesitation, they issued a full refund..
For others in this unfortunate situation, this is standard policy. For more see
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]
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Old Apr 25, 2024, 8:40 pm
  #869  
 
Join Date: Mar 2008
Posts: 1,549
Originally Posted by Zebulon
I just want to share my recent experience with United's customer service and highlight the stark comparison with my travel insurance. I'm currently in Switzerland and had booked a trip scheduled for February 2024 to Cabo San Lucas for a diving expedition to Socorro Island. I'm a member of a well-known Swiss travel insurance company called TCS, which offers comprehensive coverage.

Unfortunately, a few weeks before our trip, my partner's father began experiencing serious health issues. As his condition worsened, I sought medical advice on the safety of our travel plans. A few days before our departure, it became evident that his health was deteriorating rapidly, and the doctors advised against traveling, providing me with a certificate to that effect. I contacted my insurance company to inquire about the necessary steps and documentation required for a claim, fully expecting them to cover the expenses.

They informed me that I needed to cancel everything and obtain a cancellation invoice for the non-refundable portions, and for the flight a confirmation of no-show. I was aware that my United ticket was non-refundable but didn't know it was eligible for Future Flight Credit upon cancellation. Therefore, a few days before the departure date, I opted to cancel rather than simply not showing up.

Sadly, my partner's father passed away on the very day we were scheduled to depart. When I submitted my claim to my insurance company, they reject the refund of the flight, citing my decision to accept FFC as the reason. I explained that I wasn't aware of the implications and highlighted the limitations of the FFC (valid for a maximum of 12 months, non-transferable, limited destination options from Switzerland, and impossibility of rescheduling the diving trip to Socorro due to full boat occupancy). However, they remained adamant in their decision, leaving me deeply disappointed.

After learning from other customers about the possibility of converting FFC to ETC, I reached out to United to explore my options. To my surprise, they responded with a compassionate message, expressing condolences, and requested documentation confirming the death and my partner's relationship. Without hesitation, they issued a full refund.

I had little hope left after my disappointing experience with the insurance company, which I had faithfully paid for over 20 years without ever having to utilize their services. However, I am immensely grateful to United for their understanding and exceptional service during this challenging time. Their empathy and assistance have truly made a difference, and I wanted to express my gratitude for their exemplary customer care.
Sorry for your loss. This is the case with most travel insurances (at least in the US) and ANY airline that gives a credit. MOST policies, however, will let you have an open case for about a year (it varies slightly). So what you sometimes have to do is file, wait for the credit to expire and THEN update the case with the insurance in order to get the flight refunded. This isn't a 100% guarantee though as things do vary.
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Old Apr 26, 2024, 12:48 am
  #870  
 
Join Date: Jan 2013
Posts: 38
Originally Posted by hurnik
Sorry for your loss. This is the case with most travel insurances (at least in the US) and ANY airline that gives a credit. MOST policies, however, will let you have an open case for about a year (it varies slightly). So what you sometimes have to do is file, wait for the credit to expire and THEN update the case with the insurance in order to get the flight refunded. This isn't a 100% guarantee though as things do vary.
Thank you very much.
In Europe, this specific feature of FFC is not outlined in the insurer's conditions, as most European airline companies will not offer any credit. I asked my insurance if they would cover it if the FFC expires, and they said no. They will only cover it if I did a no show and consider that it's my mistake to canceling it and accept FFC.
It's quite ambiguous. I was confident I'd be covered since TCS is equivalent to AAA and is usually comprehensive, but not in this case. I also sought advice from a consumer protection group of which I'm a member, and they said that the decision of my insurance company is highly debatable. They may consider publishing an article in their magazine to alert others in similar situations.

I'm relieved that United responded positively to my inquiry. I've had challenging experiences with Swiss support before, so I didn't have high expectations, but United exceeded them.
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