Apr 9, 2020, 2:37 pm
Last edit by: hkcj
***************************************
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************
FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees
Comparison of TB, ETCs, & FFCs
Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?
UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed
Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************
FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds
United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.
How do I redeem my travel credits? Can anyone use my credits?
To use travel credits with PlusPoints, you’ll need to book your ticket using your travel credit and then request a PlusPoints upgrade.Do travel credits expire?
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.
How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select “Travel Credits” as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.
If you don’t see one of your travel credits listed, or don’t have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
If you don’t see one of your travel credits listed, or don’t have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Who can actually use a travel credit varies based on credit type.
Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?These credits can be used by anyone.
- All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus® seating, Basic Economy seat assignments and preferred seating.
(and pre-paid checked bags? never implemented)
To use travel credits with PlusPoints, you’ll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
All travel credits do expire, but the expirations work differently for the two types of credits.
Future flight credits
Future flight credits have a “travel by” date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.
Please note, future flight credits issued on or before December 31, 2022, have had their “travel by” date extended to December 31, 2023.
Travel certificates
Travel certificates have a “book by” date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.
Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their “book by” date extended to December 31, 2023.
Where do I find my travel credit info?Future flight credits
Future flight credits have a “travel by” date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.
Please note, future flight credits issued on or before December 31, 2022, have had their “travel by” date extended to December 31, 2023.
Travel certificates
Travel certificates have a “book by” date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.
Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their “book by” date extended to December 31, 2023.
MileagePlus members can find a summary of their travel credits in their account. If you aren’t a member or can’t find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?You can still use your credit, but you’ll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditionsCertificate terms and conditions
- Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
- You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
- The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
- Travel certificates have no cash value.
- Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
- If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
- Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
- Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
- United's Contract of Carriage applies to all travel on United Airlines and United Express.
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?But these credits must be fully used before the use of a credit card payment
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?This becomes a new FFC (including the ETC value). This generally happens immediately.
ETCETCs can be used for internet access, E+, subscriptions, upgrades
Comparison of TB, ETCs, & FFCs
- They all have different pluses and minuses
- TB can only be used on an all UA operated itin but can be used to book anyone. Deposited TB funds have up to 5 year expiration (special promos are funds are much shorter) and need to be used for a booking before expiration but travel can be later (up to 11 months)
- ETCs can be used for any itin bookable by United and can be used by any traveler, Trips funded by ETC need to be booked by expiration but travel can be later (up to 11 months)
- FFCs can be use for any itin bookable by United but can only be used by the named traveler, Trips funded by ETC need to be started before expiration
- Only one of these can be used in a single booking, but multiple ETCs or Multiple FFCs can be used for a single booking
- TB and ETCs can be converted to FFCs. FFCs can not (in general) be converted to ETCs (but occasionally will be if a legitimate FFCs usage fails).
- FFCs or ETCs can not be deposited in TB.
Originally Posted by wiki
If you want to extend an FFC, the most reliable process is:
Purchasie a new non-refundable (non-BE) itin, for same passengers as the FFC. Do not use change of flight, start a new booking without using the FFC.
When you get to the payment page, then use the FFC as a form of payment
Wait a bit over 24 hours and then cancel.
You then will receive, essentially instantaneous, a new FFC with an expiration 1 year from the booking date.
The new FFC must be used for a trip starting before the new expiration
Deviations may not be successful
This will not work for FFC from a partial flown trip.
This works for extending ETC also except the ETC with be converted to a FFC and locked to the named passenger.
There is no guarantee this process will work in the future
Purchasie a new non-refundable (non-BE) itin, for same passengers as the FFC. Do not use change of flight, start a new booking without using the FFC.
When you get to the payment page, then use the FFC as a form of payment
Wait a bit over 24 hours and then cancel.
You then will receive, essentially instantaneous, a new FFC with an expiration 1 year from the booking date.
The new FFC must be used for a trip starting before the new expiration
Deviations may not be successful
This will not work for FFC from a partial flown trip.
This works for extending ETC also except the ETC with be converted to a FFC and locked to the named passenger.
There is no guarantee this process will work in the future
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?
Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)
Sep 28, 2023, 5:33 pm
#391
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Trying to figure out a situation to use an expiring FFC. Original trip was CDG-(EWR)-YUL, and was cancelled back in July 2022; terms state it's valid until Dec 31, 2023.
Unlike other FFCs though, the option to apply it at checkout is greyed out. When I try to use it using the "Change Flights" link on my reservation, prices shoot up dramatically ($90 -> $800 for SFO-LAX)
Hoping there's some advice before I call, so I know what to expect.
Unlike other FFCs though, the option to apply it at checkout is greyed out. When I try to use it using the "Change Flights" link on my reservation, prices shoot up dramatically ($90 -> $800 for SFO-LAX)
Hoping there's some advice before I call, so I know what to expect.
Sep 28, 2023, 5:53 pm
#392
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
Trying to figure out a situation to use an expiring FFC. Original trip was CDG-(EWR)-YUL, and was cancelled back in July 2022; terms state it's valid until Dec 31, 2023.
Unlike other FFCs though, the option to apply it at checkout is greyed out. When I try to use it using the "Change Flights" link on my reservation, prices shoot up dramatically ($90 -> $800 for SFO-LAX)
Hoping there's some advice before I call, so I know what to expect.
Unlike other FFCs though, the option to apply it at checkout is greyed out. When I try to use it using the "Change Flights" link on my reservation, prices shoot up dramatically ($90 -> $800 for SFO-LAX)
Hoping there's some advice before I call, so I know what to expect.
Oct 2, 2023, 3:13 am
#394
Join Date: Jul 2012
Programs: BA Silver, Hyatt Globalist, Marriott Plat, HH Gold
Posts: 71
Hi there, looking for some help with UA future flight credit. I booked a flight from LHR-LAX and due to change in plans, had to cancel the ticket. I received a FFC but it seems I can only use to book at the same itinerary. Is that correct? I would prefer to use the credit for domestic US tickets at this point in time rather than long haul international. Thanks.
Oct 2, 2023, 9:06 am
#395
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
A change in prices sometimes occurs when using the "change flights" flow compared to buying a new ticket. I don't think anybody's really sure why. An agent should be able to get you the correct price.
Is this a partially-used ticket?
Hi there, looking for some help with UA future flight credit. I booked a flight from LHR-LAX and due to change in plans, had to cancel the ticket. I received a FFC but it seems I can only use to book at the same itinerary. Is that correct? I would prefer to use the credit for domestic US tickets at this point in time rather than long haul international. Thanks.
Oct 2, 2023, 9:57 am
#397
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,821
How are your trying to use? Have you done a regular flight search and try using as a payment credit at the very end?
Was it Basic Economy?
Oct 2, 2023, 9:58 am
#398
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
Note that both you and @pushmyredbutton may run into currency issues -- if your tickets are in a foreign currency, you might have to use that currency for the new fares also. But there should not be any restrictions on the specific flights you can book -- unless they're trying something very new which I'm having a hard time following. If there are any restrictions, they'd be in the fare rules -- but since any change would replace the fare, I'm not sure they'd apply.
I should also point out that for itineraries that do not start in the US, UA may still charge a change fee.
Oct 2, 2023, 9:57 pm
#399
Join Date: May 2015
Posts: 508
Hi -
Looking for some advice. I used a travel credit to book a flight, then used the additional funds to purchase the seat selection. I had to cancel and the fare refunded to the travel credit, but the seat selection credit didn't. It's in the email as Additional Purchase Summary. Is this gone or do I get it back too? If so, do I need to call or? Thanks so much, haven't used one of these credits before.
Looking for some advice. I used a travel credit to book a flight, then used the additional funds to purchase the seat selection. I had to cancel and the fare refunded to the travel credit, but the seat selection credit didn't. It's in the email as Additional Purchase Summary. Is this gone or do I get it back too? If so, do I need to call or? Thanks so much, haven't used one of these credits before.
Oct 3, 2023, 5:59 pm
#400
Join Date: Jul 2012
Programs: BA Silver, Hyatt Globalist, Marriott Plat, HH Gold
Posts: 71
Thank for the reply.
The ticket was not basic economy. It was standard economy albeit deeply discounted (Booking Class K).
In terms of trying to use the credit. the credit is greyed out and not selectable when I try an alternate itinerary doing a regular flight serach (in the same way as the screenshot added by the other Poster). However, if you select use the credit (without any specific itinerary loaded) it allows you to create an itinerary but oddly only accepts the same city pair as the original booking and then just charges you the fare difference. I do recall that a few weeks after making the booking, I received an email notifying a schedule change and that as result, I could change or cancel my ticket, albeit it was unclear whether there was any cost to this. The schedule change didn't really impact me so I didn't make any change (or cancel).
In terms of currency issues, how do ETC and FFC work exactly? Say I purchased my ticket in GBP where rate was 1 to 1.2, so say Ł500 equal $600. Is the credit given in GBP or USD? and does it matter if later on I booked via the US rather than UK website when you using the credit?
The ticket was not basic economy. It was standard economy albeit deeply discounted (Booking Class K).
In terms of trying to use the credit. the credit is greyed out and not selectable when I try an alternate itinerary doing a regular flight serach (in the same way as the screenshot added by the other Poster). However, if you select use the credit (without any specific itinerary loaded) it allows you to create an itinerary but oddly only accepts the same city pair as the original booking and then just charges you the fare difference. I do recall that a few weeks after making the booking, I received an email notifying a schedule change and that as result, I could change or cancel my ticket, albeit it was unclear whether there was any cost to this. The schedule change didn't really impact me so I didn't make any change (or cancel).
In terms of currency issues, how do ETC and FFC work exactly? Say I purchased my ticket in GBP where rate was 1 to 1.2, so say Ł500 equal $600. Is the credit given in GBP or USD? and does it matter if later on I booked via the US rather than UK website when you using the credit?
Oct 3, 2023, 6:23 pm
#401
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
In terms of trying to use the credit. the credit is greyed out and not selectable when I try an alternate itinerary doing a regular flight serach (in the same way as the screenshot added by the other Poster). However, if you select use the credit (without any specific itinerary loaded) it allows you to create an itinerary but oddly only accepts the same city pair as the original booking and then just charges you the fare difference.
I do recall that a few weeks after making the booking, I received an email notifying a schedule change and that as result, I could change or cancel my ticket, albeit it was unclear whether there was any cost to this. The schedule change didn't really impact me so I didn't make any change (or cancel).
In terms of currency issues, how do ETC and FFC work exactly? Say I purchased my ticket in GBP where rate was 1 to 1.2, so say Ł500 equal $600. Is the credit given in GBP or USD? and does it matter if later on I booked via the US rather than UK website when you using the credit?
Oct 4, 2023, 11:23 am
#402
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,404
Oct 5, 2023, 3:22 pm
#404
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,133
I want to make sure I have this straight.
I have an FFC expiring in March, and two ETCs. If I want to use them all for a flight in June, I believe I need to
I have an FFC expiring in March, and two ETCs. If I want to use them all for a flight in June, I believe I need to
- Book a flight with the FFC. Cancel after 24 hours to get a new FFC with extended expiration.
- Book a flight with the ETCs. Cancel after 24 hours to get an FFC.
- Book the new flight with the new FFCs.
Oct 5, 2023, 7:07 pm
#405
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,017
I want to make sure I have this straight.
I have an FFC expiring in March, and two ETCs. If I want to use them all for a flight in June, I believe I need to
I have an FFC expiring in March, and two ETCs. If I want to use them all for a flight in June, I believe I need to
- Book a flight with the FFC. Cancel after 24 hours to get a new FFC with extended expiration.
- Book a flight with the ETCs. Cancel after 24 hours to get an FFC.
- Book the new flight with the new FFCs.