Apr 9, 20, 3:37 pm
Last edit by: WineCountryUA
***************************************
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************
FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees
Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?
UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed
Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************
FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds
United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.
How do I redeem my travel credits? Can anyone use my credits?
To use travel credits with PlusPoints, youll need to book your ticket using your travel credit and then request a PlusPoints upgrade.Do travel credits expire?
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.
How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select Travel Credits as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.
If you dont see one of your travel credits listed, or dont have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
If you dont see one of your travel credits listed, or dont have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Who can actually use a travel credit varies based on credit type.
Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?These credits can be used by anyone.
- All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus seating, Basic Economy seat assignments and preferred seating.
(and pre-paid checked bags? never implemented)
To use travel credits with PlusPoints, youll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
All travel credits do expire, but the expirations work differently for the two types of credits.
Future flight credits
Future flight credits have a travel by date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.
Please note, future flight credits issued on or before December 31, 2022, have had their travel by date extended to December 31, 2023.
Travel certificates
Travel certificates have a book by date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.
Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their book by date extended to December 31, 2023.
Where do I find my travel credit info?Future flight credits
Future flight credits have a travel by date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.
Please note, future flight credits issued on or before December 31, 2022, have had their travel by date extended to December 31, 2023.
Travel certificates
Travel certificates have a book by date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.
Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their book by date extended to December 31, 2023.
MileagePlus members can find a summary of their travel credits in their account. If you arent a member or cant find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?You can still use your credit, but youll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditionsCertificate terms and conditions
- Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
- You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
- The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
- Travel certificates have no cash value.
- Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
- If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
- Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
- Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
- United's Contract of Carriage applies to all travel on United Airlines and United Express.
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?But these credits must be fully used before the use of a credit card payment
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?This becomes a new FFC (including the ETC value). This generally happens immediately.
ETCETCs can be used for internet access, E+, subscriptions, upgrades
Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?
Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)
Jan 20, 22, 1:20 pm
#61
Join Date: Jan 2010
Programs: AA BA CO DL UA US
Posts: 792
If you cancel a non-refundable fare, it essentially stays in your current PNR, now commonly referred to as an FFC, and can be used as $300 towards a new itinerary - same route or completely different. There are very limited exceptions where fare rules might be more restrictive, but practically never on an unflown itinerary originating in the US.
if you buy a refundable fare, canceling will throw the value back to original form of payment - so in your case a new ETC. Not sure what the recent data is, but I think in the past it generally went to a new ETC, with potentially a new expiry date. Note the refund to an ETC can take time - maybe 21 days, so you will not have use until then. Youd also have the option to get the value back as FFC (same as above), which generally arrives immediately.
if you buy a refundable fare, canceling will throw the value back to original form of payment - so in your case a new ETC. Not sure what the recent data is, but I think in the past it generally went to a new ETC, with potentially a new expiry date. Note the refund to an ETC can take time - maybe 21 days, so you will not have use until then. Youd also have the option to get the value back as FFC (same as above), which generally arrives immediately.
At this point, it sounds to me there is no point in getting a refundable ticket since the expiration date is still quite far away. Also, if I make speculative bookings, I got nothing to lose since the money (ETC) is already sitting there.
Jan 21, 22, 4:50 pm
#62
Join Date: Jun 2020
Programs: UA
Posts: 8
I've read through this forum to understand my options for the 3 credits I have (amounts rounded for simplicity):
$1,500 in an ETC Exp. 2/11/23
$50 in an ETC Exp 3/30/23
$7,600 in a FFC Exp 12/31/22
I'm ready to book flights for December 2022. The ticket cost will be about $1,300. I tried purchasing this ticket from the FFC link on the Travel Credits page, but then it showed the ticket cost as $0, so I went no further. I then used the direct method to price the flights, assuming I'd have to call United to book using the FFC. Now from this forum, I understand that when I get to the payment page, it will offer me all my credits. Now, what credit to choose?
I could choose the FFC because it has the earliest expiration date. The system would take the $1,300 air fare from the FFC and the difference will remain on that FFC (different from in the past when you would lose the residual). The expiration date on the FFC will remain 12/31/22.
Before the end of the year, I would convert the residual on the FFC to an ETC, thereby extending the expiration. My only reason for waiting to convert is in case it extends the expiration date that much longer. But the risk is as always, how long United will allow conversion of an FFC to a ETC. Even now, apparently, you must phone United to request that.
So when I convert the FFC to an ETC, the expiration date would then be beyond that of the other 2 ETC's. That being the case, maybe I ought to buy the $1,300 tickets using the ETC that expires the soonest.
Does anyone know what the Expiration Date of the ETC will be upon conversion from FFC? That might help me to decide how to proceed. (BTW, my next trip is planned for March 2023, so I plan to use the ETC promptly, but of course best laid plans can go awry.)
$1,500 in an ETC Exp. 2/11/23
$50 in an ETC Exp 3/30/23
$7,600 in a FFC Exp 12/31/22
I'm ready to book flights for December 2022. The ticket cost will be about $1,300. I tried purchasing this ticket from the FFC link on the Travel Credits page, but then it showed the ticket cost as $0, so I went no further. I then used the direct method to price the flights, assuming I'd have to call United to book using the FFC. Now from this forum, I understand that when I get to the payment page, it will offer me all my credits. Now, what credit to choose?
I could choose the FFC because it has the earliest expiration date. The system would take the $1,300 air fare from the FFC and the difference will remain on that FFC (different from in the past when you would lose the residual). The expiration date on the FFC will remain 12/31/22.
Before the end of the year, I would convert the residual on the FFC to an ETC, thereby extending the expiration. My only reason for waiting to convert is in case it extends the expiration date that much longer. But the risk is as always, how long United will allow conversion of an FFC to a ETC. Even now, apparently, you must phone United to request that.
So when I convert the FFC to an ETC, the expiration date would then be beyond that of the other 2 ETC's. That being the case, maybe I ought to buy the $1,300 tickets using the ETC that expires the soonest.
Does anyone know what the Expiration Date of the ETC will be upon conversion from FFC? That might help me to decide how to proceed. (BTW, my next trip is planned for March 2023, so I plan to use the ETC promptly, but of course best laid plans can go awry.)
Jan 21, 22, 10:36 pm
#63
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,725
I've read through this forum to understand my options for the 3 credits I have (amounts rounded for simplicity):
$1,500 in an ETC Exp. 2/11/23
$50 in an ETC Exp 3/30/23
$7,600 in a FFC Exp 12/31/22
I'm ready to book flights for December 2022. The ticket cost will be about $1,300. I tried purchasing this ticket from the FFC link on the Travel Credits page, but then it showed the ticket cost as $0, so I went no further. I then used the direct method to price the flights, assuming I'd have to call United to book using the FFC. Now from this forum, I understand that when I get to the payment page, it will offer me all my credits. Now, what credit to choose?
I could choose the FFC because it has the earliest expiration date. The system would take the $1,300 air fare from the FFC and the difference will remain on that FFC (different from in the past when you would lose the residual). The expiration date on the FFC will remain 12/31/22.
Before the end of the year, I would convert the residual on the FFC to an ETC, thereby extending the expiration. My only reason for waiting to convert is in case it extends the expiration date that much longer. But the risk is as always, how long United will allow conversion of an FFC to a ETC. Even now, apparently, you must phone United to request that.
So when I convert the FFC to an ETC, the expiration date would then be beyond that of the other 2 ETC's. That being the case, maybe I ought to buy the $1,300 tickets using the ETC that expires the soonest.
Does anyone know what the Expiration Date of the ETC will be upon conversion from FFC? That might help me to decide how to proceed. (BTW, my next trip is planned for March 2023, so I plan to use the ETC promptly, but of course best laid plans can go awry.)
$1,500 in an ETC Exp. 2/11/23
$50 in an ETC Exp 3/30/23
$7,600 in a FFC Exp 12/31/22
I'm ready to book flights for December 2022. The ticket cost will be about $1,300. I tried purchasing this ticket from the FFC link on the Travel Credits page, but then it showed the ticket cost as $0, so I went no further. I then used the direct method to price the flights, assuming I'd have to call United to book using the FFC. Now from this forum, I understand that when I get to the payment page, it will offer me all my credits. Now, what credit to choose?
I could choose the FFC because it has the earliest expiration date. The system would take the $1,300 air fare from the FFC and the difference will remain on that FFC (different from in the past when you would lose the residual). The expiration date on the FFC will remain 12/31/22.
Before the end of the year, I would convert the residual on the FFC to an ETC, thereby extending the expiration. My only reason for waiting to convert is in case it extends the expiration date that much longer. But the risk is as always, how long United will allow conversion of an FFC to a ETC. Even now, apparently, you must phone United to request that.
So when I convert the FFC to an ETC, the expiration date would then be beyond that of the other 2 ETC's. That being the case, maybe I ought to buy the $1,300 tickets using the ETC that expires the soonest.
Does anyone know what the Expiration Date of the ETC will be upon conversion from FFC? That might help me to decide how to proceed. (BTW, my next trip is planned for March 2023, so I plan to use the ETC promptly, but of course best laid plans can go awry.)
id expect the FFC, and all the ETCs, to expire as noted, short of another global extension, which is certainly possible at some point, but Id say not a guarantee.
Jan 22, 22, 10:41 am
#64
Join Date: Jun 2020
Programs: UA
Posts: 8
Slow down therehow are you planning on converting the FFC to an ETC? UA was doing this for a time, but that practice ended probably at least a year ago, before the end of 2020, IIRC. There were a handful of reports of people successfully asking/receiving conversions after that officially stopped, but unless I missed a whole lot of stuff, have not heard about any conversions taking place in the last several months.
id expect the FFC, and all the ETCs, to expire as noted, short of another global extension, which is certainly possible at some point, but Id say not a guarantee.
id expect the FFC, and all the ETCs, to expire as noted, short of another global extension, which is certainly possible at some point, but Id say not a guarantee.
Jan 22, 22, 2:11 pm
#65
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,725
Hi emcampbe, thanks so much for your reply, although of course I wish it had been better news. (I did a conversion of an FFC to at ETC on 2/11/21, so apparently, I got in just under the wire!) It seems the only way not to lose the value of the FFC is to use it to book travel for 2022. Let's say we do, and I have to cancel because the destination country is still quarantining foreign visitors at that time (as they have done since March 2020). If we cancel those tickets, would United issue a new FFC with a new expiration date, or the 12/31/22 date of the FFC used to pay for the tickets?
that said, typically, FFC expiry has been based on original date of issue, with it being valid for only 1 year from the original date of issue. The 12/31 current expiry is a result of at least one, and probably two or three different extensions of those on a global scale due to the pandemic (Ive lost track). So given that, Id expect it to revert to that expiry for now with a cancelation. Given the continuing challenges in the industry, and the state of affairs in general, Id expect there may be additional global extensions to these expiry dates, though IMO I wouldnt be certain - Delta recently extended expiry for theirs through the end of 2023, which may budge UA to do the same, but I can also see them waiting until late summer/fall to see what the situation/outlook is by then. Ive also seen other (non-travel) programs do extensions for their expiring loyalty currencies now - Starbucks is a giant one that comes to mind.
Jan 22, 22, 2:18 pm
#66
Join Date: Nov 2020
Programs: United
Posts: 181
Hi emcampbe, thanks so much for your reply, although of course I wish it had been better news. (I did a conversion of an FFC to at ETC on 2/11/21, so apparently, I got in just under the wire!) It seems the only way not to lose the value of the FFC is to use it to book travel for 2022. Let's say we do, and I have to cancel because the destination country is still quarantining foreign visitors at that time (as they have done since March 2020). If we cancel those tickets, would United issue a new FFC with a new expiration date, or the 12/31/22 date of the FFC used to pay for the tickets?
Jan 22, 22, 2:26 pm
#67
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.97MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 65,143
Did a within 24 hour cancellation that used a FFC (decided on a different routing). Card was refunded and new FFC was issued. Took a week to refund, manual review.
Jan 22, 22, 6:29 pm
#68
Join Date: Jun 2020
Programs: UA
Posts: 8
You mean, you paid for flight with a combination of FFC and credit card? What expiration was assigned to the new FFC?
Jan 22, 22, 7:05 pm
#69
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.97MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 65,143
Jan 22, 22, 9:58 pm
#70
Join Date: Nov 2004
Location: SEA
Programs: UA 1P 1MM, Marriott Lifetime Gold, Hyatt Explorist
Posts: 594
Having various issues with the UA site when trying to book flights using future flight credit. All works fine till I get past search form, and then just get the following:
I know the message is wrong as there are flights (UA and *A) that I was able to see earlier in the day using the same search. And there are several options so very unlikely theyre all full suddenly.
UA chat seems clueless. Just told me to try a different browser but its the same across browsers, app, etc. Then told me its because Ive made multiple changes on the booking and that it would have to be done manually.
Anyone else experienced this issue? Anyway to report this to UA IT so they can actually try to fix?
We are unable to process your request. Please see the message below for details.
- No flight schedule could be retrieved using your search criteria. Please use the form below to start a new search.
I know the message is wrong as there are flights (UA and *A) that I was able to see earlier in the day using the same search. And there are several options so very unlikely theyre all full suddenly.
UA chat seems clueless. Just told me to try a different browser but its the same across browsers, app, etc. Then told me its because Ive made multiple changes on the booking and that it would have to be done manually.
Anyone else experienced this issue? Anyway to report this to UA IT so they can actually try to fix?
Jan 22, 22, 10:37 pm
#71
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.97MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 65,143
Having various issues with the UA site when trying to book flights using future flight credit. All works fine till I get past search form, and then just get the following:
I know the message is wrong as there are flights (UA and *A) that I was able to see earlier in the day using the same search. And there are several options so very unlikely they’re all full suddenly. ...
We are unable to process your request. Please see the message below for details.
- No flight schedule could be retrieved using your search criteria. Please use the form below to start a new search.
I know the message is wrong as there are flights (UA and *A) that I was able to see earlier in the day using the same search. And there are several options so very unlikely they’re all full suddenly. ...
Suggest working out your desired itin online first and then calling versus hoping to get it to work online eventually.
It has been ongoing for sometime so probably best not to have high expectations
Jan 23, 22, 1:08 am
#72
Join Date: Nov 2004
Location: SEA
Programs: UA 1P 1MM, Marriott Lifetime Gold, Hyatt Explorist
Posts: 594
Others have reported this issue, it may eventually self-resolve
This also has come up from time to time
Suggest working out your desired itin online first and then calling versus hoping to get it to work online eventually.
It has been ongoing for sometime so probably best not to have high expectations
This also has come up from time to time
Suggest working out your desired itin online first and then calling versus hoping to get it to work online eventually.
It has been ongoing for sometime so probably best not to have high expectations
Jan 23, 22, 10:02 am
#73
Join Date: Jun 2020
Programs: UA
Posts: 8
. . . the use of FFC as a form of payment is relatively new, and the ability to book flights past 12/31/22 Only occurred in the few weeks. You can always try applying as a form of payment toward a flight for Jan. 2023 on a dummy booking and seeing what happens - maybe that works? . ..
Meanwhile, based on the posts in reply to my query, I booked a Dec 2022 trip, using a portion of the huge FFC. I went in through the Travel Credits page. The process shows the total cost of the tickets (but only once you get to the payment page) as well as the remaining Flight Credit. (I confirmed the total cost was the same as what I'd priced going through the Reservations page.) Once you pay, you get 2 emails, one with the reservation and one with the Flight Credit showing your "Begin Travel By" (same as before, i.e., 12/31/22), Confirmation (the same PNR as the new reservation), and the Traveler Names, showing half the FFC total amount for each passenger.
So I'll just watch and wait to see what happens this year. The trip I would prefer to make in March 2023 could be booked for September 2022 if need be.
Thanks again to everyone who supports this forum.
Jan 24, 22, 11:21 am
#74
Join Date: Jun 2020
Programs: UA
Posts: 8
As mentioned a few days ago, I have both a large FFC with "Begin travel by 12/31/22" and 2 smaller ETCs with Expiration Dates in early 2023. Two days ago, I booked flights for December 2022 using PART of the FFC ($1,100 of $7,600), because it has the earlier usage date. Then yesterday, I walked through booking international flights for September 2022. The fare would be more than the FFC. At the Checkout screen, I discovered I could apply EITHER the FFC OR the ETCs, but not both types. "Please note, future flight credits can't be combined with travel certificates. To use multiple credits, select either all flight credits or all travel certificates to pay for your booking." Aargh! Foiled again! I bailed out on the transaction. Then I cancelled the $1,100 flight that I had paid for with the FFC and rebooked using the ETC, so at least I'd have that amount added back to the FFC.
I thought I had read here that one could apply BOTH FFC's and ETC's to a booking? Apparently not, unless perhaps you can do by phone, which I did not try.
I thought I had read here that one could apply BOTH FFC's and ETC's to a booking? Apparently not, unless perhaps you can do by phone, which I did not try.
