Last edit by: WineCountryUA
Consolidated "1K/Premier Call Line/eMail Experiences" Thread
#91
Join Date: Jul 2012
Posts: 1,319
Looks more like you've sent an email to "[email protected]" - check the outbox just to be sure.
#92
Join Date: Jun 2004
Location: Melbourne, FL
Programs: UA 1K 2MM
Posts: 158
Looks more like you've sent an email to "[email protected]" - check the outbox just to be sure.
Sep 17 08:34:48 uillean postfix/smtp[18536]: CFA228810A: to=<[email protected]>, relay=gwusa.ual.com[165.212.65.113]:25, delay=0.92, delays=0.01/0/0.49/0.41, dsn=2.0.0, status=sent (250 Mail accepted (065ViqPIW8992Ms9))
So I’m pretty confident the problem isn’t local to me.
#95
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
One bounced e-mail and we're starting a thread suggesting that UA has shut down 1kvoice?
Any kind of meaningful conclusion requires many more data points.
I have found 1kvoice extremely helpful. I never get canned responses.
Any kind of meaningful conclusion requires many more data points.
I have found 1kvoice extremely helpful. I never get canned responses.
#96
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I was going to write in to 1K voice about UA's in-flight dog poopin policy, which I raised in another thread. I'd best wait until Monday, since it could be that 1K voice IT has gone to the dogs for the moment.
#97
Join Date: Jun 2004
Location: Melbourne, FL
Programs: UA 1K 2MM
Posts: 158
As have I. I wasn’t suggesting that my bounce was conclusive. I just wondered if I had hit a bug or if somehow I had missed a shift in service. I’ll give them a few hours and resubmit.
#98
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Not specifically 1K, but I used the feedback link last night and it was pretty normal. I sent in a note for me (gold) as well as my 2-yo daughter, and my wife (also gold) sent in a separate one about our experience over the long weekend. I didn't get the somewhat usual auto-response back, but didn't seem that odd since I'd say overall I only get those ~50% of the time, plus I did get to the page that said 'Thank you dot submitting...' Then at about 8am this morning, got the auto-response for all 3.
#100
Join Date: Aug 2003
Location: Chicago, IL USA
Posts: 189
Is 1K Voice still up and running?
I have sent emails on two separate occasions (duplicates) to 1K Voice over the past 3 weeks. In the past, I used to receive an automated response that they had received the email and would respond, and then, I would actually receive a response. These last two emails seem to have landed in a dead letter box--I have received nothing in terms of an automated email about receipt--much less about a response. Has anyone else had this response in the last month or so?
#101
Join Date: Nov 2009
Location: BOS
Programs: UA 1K/1MM, DL PM/1MM, Marriott Amb/LT Titanium, HHonors Diamond, Priority Club Platinum, Hyatt Disc
Posts: 522
I have sent emails on two separate occasions (duplicates) to 1K Voice over the past 3 weeks. In the past, I used to receive an automated response that they had received the email and would respond, and then, I would actually receive a response. These last two emails seem to have landed in a dead letter box--I have received nothing in terms of an automated email about receipt--much less about a response. Has anyone else had this response in the last month or so?
#102
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,347
Similar to you except I had my response and resolution within the hour.
#103
Join Date: Nov 2013
Programs: 1k
Posts: 79
I have sent emails on two separate occasions (duplicates) to 1K Voice over the past 3 weeks. In the past, I used to receive an automated response that they had received the email and would respond, and then, I would actually receive a response. These last two emails seem to have landed in a dead letter box--I have received nothing in terms of an automated email about receipt--much less about a response. Has anyone else had this response in the last month or so?
#104
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,167
I have sent emails on two separate occasions (duplicates) to 1K Voice over the past 3 weeks. In the past, I used to receive an automated response that they had received the email and would respond, and then, I would actually receive a response. These last two emails seem to have landed in a dead letter box--I have received nothing in terms of an automated email about receipt--much less about a response. Has anyone else had this response in the last month or so?
#105
Join Date: Sep 2017
Location: GIG - YYC - SVO
Programs: Lost it all and don't care
Posts: 945
I had to go back and recheck the thread title to make sure it wasn't the 1K/Premier "Email" response thread that I was reading.....heh. Can't believe how many here just don't call anymore. Call me old school.
I always phone. Don't have much cause to contact them regularily to be honest, but this week I've been trying to buy up my in-laws E+ seats to J, and now at the last minute, change 3 other tickets.
1st agent I got seemed new to the industry or the program, because they were having trouble getting me an answer, and the one that I finally got, I knew was wrong.
HUCA.......got a great agent, and the right answer, but they can't help if there are not enough open seats yet.
Today I called because I had to change 3 different tickets. Got an amazing agent who I swear was reading my mind as we talked. She was razor sharp. Everything I need was sorted quickly and then we had a friendly 5 minute chat about where I currently am, and how it was to visit there.
Best thing is that the phone gets picked in 2-3 rings.
I always phone. Don't have much cause to contact them regularily to be honest, but this week I've been trying to buy up my in-laws E+ seats to J, and now at the last minute, change 3 other tickets.
1st agent I got seemed new to the industry or the program, because they were having trouble getting me an answer, and the one that I finally got, I knew was wrong.
HUCA.......got a great agent, and the right answer, but they can't help if there are not enough open seats yet.
Today I called because I had to change 3 different tickets. Got an amazing agent who I swear was reading my mind as we talked. She was razor sharp. Everything I need was sorted quickly and then we had a friendly 5 minute chat about where I currently am, and how it was to visit there.
Best thing is that the phone gets picked in 2-3 rings.
Last edited by KDS777; Oct 5, 2017 at 1:57 pm