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Consolidated "1K/Premier Call Line/eMail Experiences" Thread

Old Oct 3, 2017, 9:38 pm
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Consolidated "1K/Premier Call Line/eMail Experiences" Thread

Old Feb 13, 2016, 11:39 am
  #16  
 
Join Date: Jan 2010
Programs: UA 1K
Posts: 362
I just got another response within about 4 hours. Really fantastic.
alexperi is offline  
Old Apr 7, 2016, 9:47 am
  #17  
 
Join Date: May 2001
Location: San Francisco/Bangkok
Programs: Alaska 75K United 1K
Posts: 1,402
Is PremierVoice and 1K voice the same?

Trying to email 1k Voice for partner who is 1k
Have found the ability to email "PremierVoice" but they still want 7-10 days to get a response to you
Is there a 1kvoice thats different and more timely?

Thanks
boycruz is offline  
Old Apr 7, 2016, 9:55 am
  #18  
 
Join Date: May 2012
Programs: Delta Plat, UA Plat, Hilton Diamond, SPG Gold
Posts: 258
guessing 1k > premier because everyone is premier access these days(CC, silvers, gold,plat, ect).
critten is offline  
Old Apr 7, 2016, 1:18 pm
  #19  
 
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,102
One bad experience recently-- all others great

WX in Denver a few weeks ago-- canceled my return from Fargo to ORD. I was driving on my way to the airport when I got the notice. I called-- next available flight was next day on AA-- 18-20 hours later. Very hard to understand the accent of the employee-- supposedly 1K line.

Called back-- got another agent-- but this time, the AA flight was booked-- had to fly Delta. All set quickly by professional agent.

Called Delta to get seats-- NO status-- picked up the phone in 2 minutes, and had a professional US-based agent who treated me like I was diamond medallion! Seriously! The flight experience was very nice, no RJ's and friendly attendants. Got off in Chicago== Greeted with a big smile and "WELCOME TO CHICAGO".

UA-- DL has got your number.
tryathlete is offline  
Old Apr 7, 2016, 4:12 pm
  #20  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hertz PC
Posts: 1,049
Originally Posted by boycruz
Trying to email 1k Voice for partner who is 1k
Have found the ability to email "PremierVoice" but they still want 7-10 days to get a response to you
Is there a 1kvoice thats different and more timely?

Thanks
I actually have pretty good luck with 1K Voice e-mail both for issues pertaining to my travel/reservations but also, occasionally, a family member or colleague. While they say "7-10 days" I find that I either hear back from them within about 48 hours or not at all.

I have found when calling 1K voice that I more often get someone that is clearly working from home as opposed to in one of UA's call centers. I miss talking the ladies in Honolulu who were always willing to be more helpful if you showed a little interest in their day. I also hate how they answer the phone now which is just "[NAME]" silence...
LIH is offline  
Old Jun 29, 2016, 2:34 pm
  #21  
 
Join Date: Dec 2002
Location: Washington, D.C.
Programs: UA Premier 1K: PlAAtinum; DL SM, MM; Marriott Gold; CO Plat Emeritus; NW Plat Emeritus
Posts: 4,776
Called for a same-day rebook, knowing booking class was available.

First agent said there would be a $200 charge + refare.

HUCA, next agent processed it in about 40 seconds.

Quality.
Alpha Golf is offline  
Old Jun 29, 2016, 4:14 pm
  #22  
 
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
Coworker just told me about an experience. Called in to apply a RPU for his flight (made 1k last year). Was told by the phone agent that since 'he didn't get to 75k miles yet this year, he didn't have any RPU's' - so he resigned himself to sitting in coach.

I asked him if he'd spent the ones he got last year, to which he said 'agent said they expired at the end of the year'. Which is obviously wrong.

Go to the website, lo and behold he has RPU's in his account. Applied and cleared instantly.
teeceedee is offline  
Old Jul 9, 2016, 9:28 pm
  #23  
Suspended
 
Join Date: Feb 2009
Posts: 693
anyone having trouble getting to the 1k desk today?

i've been on hold now for 1:20 mins. wondering if something is wrong...
imgonnafly is offline  
Old Jul 9, 2016, 9:38 pm
  #24  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,824
Originally Posted by imgonnafly
i've been on hold now for 1:20 mins. wondering if something is wrong...
There is no such thing as a 1K desk. Do you have another line you can try calling in on concurrently (landline or cell)?
IAH-OIL-TRASH is offline  
Old Jul 9, 2016, 9:39 pm
  #25  
 
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,684
Originally Posted by imgonnafly
i've been on hold now for 1:20 mins. wondering if something is wrong...
Is that 1 hour 20 min or 1 min 20 seconds?
fastair is offline  
Old Jul 9, 2016, 9:54 pm
  #26  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 56,065
I just got through in 30 seconds.

(And then the agent changed me to the wrong flight )

Last edited by Kacee; Jul 9, 2016 at 9:59 pm
Kacee is offline  
Old Jul 9, 2016, 9:56 pm
  #27  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.98MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,172
EWR is having significant WX delays today
WineCountryUA is offline  
Old Jul 16, 2016, 3:39 pm
  #28  
Suspended
 
Join Date: Feb 2015
Location: CA, FL, and China.
Programs: UA1K (no longer serviced!), Bonvoy P, Hyatt G
Posts: 704
Just had a remarkably unhelpful experience with the 1k help desk.

I have a fight SFO-HKG with some other inter-Asia flights on different carriers and a return flight on PVG-SFO. I am confirmed on a Sunday PVG-SFO and wait listed for Sarurday.

I called to try a GPU on SFO-HKG to bump to global first. Lady on the phone was clearly not happy with the fact that people were calling her and she would need to interact with customers based on her tone.

I asked if I could use a GPU.

First issue, she was baffled by the fact that other carrier flights were listed on my itinerary. She said she would have to delete all of those and I would need to call the other carriers to make sure I was still booked.

Second issues, she was baffled that I was wait listed on the earlier PVG-SFO flight and I would need to delete one of those before she could do anything for applying a GPU to my flight to HKG.

I told her thank you for the help and please do not do anything to my travel itinerary.

Maybe I will try back again later.
GloballyServiced is offline  
Old Jul 16, 2016, 6:24 pm
  #29  
Suspended
 
Join Date: Feb 2015
Location: CA, FL, and China.
Programs: UA1K (no longer serviced!), Bonvoy P, Hyatt G
Posts: 704
Update.

Rather than trying back later, I got to a computer and just did the upgrade myself. Sucks that the app can't do it, or it sucks that it's not obvious how to do it on the app.

Got seat 2A
GloballyServiced is offline  
Old Aug 9, 2016, 4:01 pm
  #30  
 
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,860
Elites Getting India Now ?

I called UA to change an MP ticket (before we have to pay to call with the new policies) and I connected to an agent in India who answered as "Premier Desk". She was NOT a Premier quality agent. Since when did Elites get routed to India and they claimed to be "Premier Desk". She had difficulties changing a simple flight, so hung up again and called again.
TonyBurr is offline  

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