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Consolidated "1K/Premier Call Line/eMail Experiences" Thread

Old Oct 3, 2017, 9:38 pm
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Consolidated "1K/Premier Call Line/eMail Experiences" Thread

Old Dec 21, 2016, 9:22 pm
  #46  
 
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,682
Originally Posted by simmang
Noticed the same thing. I received a response within a few hours twice over the storm weekend. Fastest responses I've ever received.
Darn. Don't feel the love. Been 24 hours and no response whatsoever on my last email to them
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Old Dec 21, 2016, 9:31 pm
  #47  
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 56,010
E-mailed late Friday night, promptly got the "we've received your e-mail" response and a substantive reply first thing Monday morning.
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Old Dec 21, 2016, 9:42 pm
  #48  
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Join Date: Jan 2006
Location: A menace to everything in the sky. Yes. Even birds.
Programs: Eh+ Rapid Rolleyes
Posts: 14,518
Originally Posted by edcho
Check your spam?

I e-mailed last night (got the receipt confirm) and got a response this morning in regards to an issue (and a second reply about a few hours later after immediately replying).

Used a gMail account.
Crazy. Using Gmail as well and spam is clear (of anything from United). Never had an issue with these emails getting routed into spam either.

Oh well. I'll call tomorrow.
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Old Dec 22, 2016, 6:56 pm
  #49  
 
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,110
Out of interest - what kinds of issues do people resolve via 1kvoice vs calling?
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Old Dec 22, 2016, 8:16 pm
  #50  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by televisor
Out of interest - what kinds of issues do people resolve via 1kvoice vs calling?
I've never gotten customer compensation following a phone conversation with United, no matter how problematic the circumstances. So once the dust settles on a major service failure, I write in to 1K Voice. Usually, they provide ETC or miles for a genuing service failure. Fortunately, this hasn't happened (yet) to me this year.
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Old Dec 22, 2016, 9:29 pm
  #51  
Used to be MBS PremExec
 
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,720
Wrote early this week for the first time this year...Auto response quick, actual response the next afternoon. However, the cert they promised hasn't come yet--those had always come the next day, previously. Not sure what's taking so long now--its burning a hole in my pocket and I want to redeem it already!
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Old Dec 22, 2016, 10:04 pm
  #52  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.98MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,106
Originally Posted by televisor
Out of interest - what kinds of issues do people resolve via 1kvoice vs calling?
If I think there needs to be an interactive discussion, I call.
If not, such as to report a problem or get ORC, I write.
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Old Dec 22, 2016, 11:18 pm
  #53  
 
Join Date: Mar 2007
Location: EWR-SEA-IAD
Programs: UA 1P MM, AS MVP G*, SPG Gold, Hyatt Plat, IHG Plat, Hilton Diamond, Marriott Gold
Posts: 977
Ok, stupid question. Do you actually NEED to be 1k to use 1kvoice? I only ask because I emailed them recently and got a very nice reply in 1 day with no mention whatsoever of my 1p status.
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Old Dec 23, 2016, 12:57 am
  #54  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by HGHUA
Ok, stupid question. Do you actually NEED to be 1k to use 1kvoice? I only ask because I emailed them recently and got a very nice reply in 1 day with no mention whatsoever of my 1p status.
Are you now, or have you ever been, a member of the 1K elite group at United?
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Old Dec 23, 2016, 1:46 am
  #55  
 
Join Date: Aug 2012
Programs: UA 1K/MM, EK Gold, CX Silver
Posts: 877
Also wrote about no GPU's deposited, and got a response and the GPU's within 24 hours
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Old Dec 23, 2016, 10:30 am
  #56  
 
Join Date: Mar 2007
Location: EWR-SEA-IAD
Programs: UA 1P MM, AS MVP G*, SPG Gold, Hyatt Plat, IHG Plat, Hilton Diamond, Marriott Gold
Posts: 977
Originally Posted by transportprof
Are you now, or have you ever been, a member of the 1K elite group at United?
Nope, 1P is the highest i've ever been. Would have made PP in the past if that had been a thing but hey...
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Old Dec 23, 2016, 12:30 pm
  #57  
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Originally Posted by televisor
Out of interest - what kinds of issues do people resolve via 1kvoice vs calling?
I had a bullet point list of things that needed to be done/questions asked (ticket refund for unused segment, GPU redeposit, compensation for ground txp when Express flight cxl, asking why I wasn't placed in E+ when I cleared standby for a transcon when there was a seat available, etc.)

Figured it would be easier to list it off so would be easier to ensure each item could be addressed.

Unfortunately my theory went out the window. Received a reply this a.m. apologizing that my flight was canceled due to weather (it wasn't) and letting me know they aren't responsible for any refunds due to force majeure event.
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Old Dec 23, 2016, 12:42 pm
  #58  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,095
Originally Posted by belynch
Unfortunately my theory went out the window. Received a reply this a.m. apologizing that my flight was canceled due to weather (it wasn't) and letting me know they aren't responsible for any refunds due to force majeure event.
Must be a different agent than mine... I did the same thing (8-hr delay then cancel for maintenance, refund for invol reroute and downgrade on AA, luggage fee BS, original Routing credit) and I got a response with the form letter/canned text relevant to each bullet in the order mentioned (plus a blurb about global services in response to my "is there a secret handshake?") wrapped in some personal text.

It was very clear that those blurbs were not intended to be inserted in the same message, but I did appreciate that all of my points were addressed -- and I think they took care of me approproately with an ETC.

Did not get an auto-response at all, but the real message came within about 18 hours.
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Old Dec 23, 2016, 12:45 pm
  #59  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by HGHUA
Nope, 1P is the highest i've ever been. Would have made PP in the past if that had been a thing but hey...
Then you must have hit them on a slow day....
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Old Dec 23, 2016, 12:50 pm
  #60  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,095
Originally Posted by transportprof
Then you must have hit them on a slow day....
The other possibility is they transparently reassigned it to the general/correct queue. I know once when I emailed 1KV about ORC (as a 1K) they seemed to have bounced my message over to the MPSC as the reply came from mileageplus@ instead of 1kv and was signed as "MileagePlus blah blah blah"
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