Oct 3, 2017, 8:38 pm
Last edit by: WineCountryUA
Consolidated "1K/Premier Call Line/eMail Experiences" Thread
Jun 29, 2017, 4:00 am
#77
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
I contacted UA.com (CS via e-mail) (on June 27) about the GPU not having been put back into my account after the last failed upgrade (June 24) - normally is it fairly prompt but this time it did not appear so contacted them about the missing GPU and to be safe the refund of the UK passenger tax (as problems with refunds recently). UA came back to me within a few hours on June 27 and the GPU was back in my account and she told me to wait 7-10 days for the refund (standard verbiage). I have always been impressed with the customer service side of UA and think they receive many complaints (not a job I would want).
Jun 29, 2017, 6:03 pm
#79
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,064
Jul 9, 2017, 3:42 pm
#80
Join Date: Dec 2016
Posts: 33
In the automated email response to claims made to 1kvoice they say: "Our Customer Care team will address your email and respond back to you shortly. Response time is generally within one business day."
Is it just me or the actual response time is much longer?
I have emailed them twice in the past 6 months: once for wet luggage and once for a cancelled flight. In both times it has taken over 4 days to respond (this time it's been 4 days and still did not hear anything other than the automated email).
Is this normal?
Is it just me or the actual response time is much longer?
I have emailed them twice in the past 6 months: once for wet luggage and once for a cancelled flight. In both times it has taken over 4 days to respond (this time it's been 4 days and still did not hear anything other than the automated email).
Is this normal?
I was expecting more, especially considering I was using the dedicated email address they specifically provide their most loyal elites.
Great service by United.
Jul 9, 2017, 5:18 pm
#82
Join Date: Dec 2016
Posts: 33
Jul 9, 2017, 5:46 pm
#83
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,064
Jul 10, 2017, 2:19 am
#84
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,346
Jul 10, 2017, 3:07 pm
#85
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,346
Jul 10, 2017, 3:45 pm
#86
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
I sent an email about a relatively minor issue at 4pm yesterday, had a reply by 9am this morning, and a ETC a couple hours after that.
Hard for anything to be any faster than that.
Hard for anything to be any faster than that.
Aug 8, 2017, 3:22 am
#88
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Is 1Kvoice or the customer service form having issues?
I emailed 1kvoice and did not get an automated response email. Therefore, I sent a message using the customer service form however I also didn't get an automated response and I typically always do
I emailed 1kvoice and did not get an automated response email. Therefore, I sent a message using the customer service form however I also didn't get an automated response and I typically always do
Sep 17, 2017, 10:01 am
#89
Join Date: Jun 2004
Location: Melbourne, FL
Programs: UA 1K 2MM
Posts: 158
1KVoice email issues?
This morning I sent a note to [email protected] asking about credit for a Thai flight I took a month or so ago. Much to my surprise, I got the following bounce message:
Obviously the first thing I did was to check that I truely sent it with a “[email protected]” address, which I did.
Is this a known thing? Has 1KVoice disappeared and somehow I missed it?
Thanks!
The original message was received at Sun, 17 Sep 2017 10:35:03 -0500
from m0095041.ppops.net [127.0.0.1]
----- The following addresses had permanent fatal errors -----
<[email protected]>
(reason: 554 5.7.1 <[email protected]>: Relay access denied)
----- Transcript of session follows -----
... while talking to mx1.kana-united.com.:
DATA
<<< 554 5.7.1 <[email protected]>: Relay access denied
554 5.0.0 Service unavailable
<<< 554 5.5.1 Error: no valid recipients
from m0095041.ppops.net [127.0.0.1]
----- The following addresses had permanent fatal errors -----
<[email protected]>
(reason: 554 5.7.1 <[email protected]>: Relay access denied)
----- Transcript of session follows -----
... while talking to mx1.kana-united.com.:
DATA
<<< 554 5.7.1 <[email protected]>: Relay access denied
554 5.0.0 Service unavailable
<<< 554 5.5.1 Error: no valid recipients
Is this a known thing? Has 1KVoice disappeared and somehow I missed it?
Thanks!
Sep 17, 2017, 10:17 am
#90
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Looks like a misconfiguration. Weekends with United IT are never a good time...