alexperi

I just got another response within about 4 hours. Really fantastic.

boycruz

Trying to email 1k Voice for partner who is 1k
Have found the ability to email "PremierVoice" but they still want 7-10 days to get a response to you
Is there a 1kvoice thats different and more timely?

Thanks

critten

guessing 1k > premier because everyone is premier access these days(CC, silvers, gold,plat, ect).

tryathlete

WX in Denver a few weeks ago-- canceled my return from Fargo to ORD. I was driving on my way to the airport when I got the notice. I called-- next available flight was next day on AA-- 18-20 hours later. Very hard to understand the accent of the employee-- supposedly 1K line.

Called back-- got another agent-- but this time, the AA flight was booked-- had to fly Delta. All set quickly by professional agent.

Called Delta to get seats-- NO status-- picked up the phone in 2 minutes, and had a professional US-based agent who treated me like I was diamond medallion! Seriously! The flight experience was very nice, no RJ's and friendly attendants. Got off in Chicago== Greeted with a big smile and "WELCOME TO CHICAGO".

UA-- DL has got your number.

LIH

I actually have pretty good luck with 1K Voice e-mail both for issues pertaining to my travel/reservations but also, occasionally, a family member or colleague. While they say "7-10 days" I find that I either hear back from them within about 48 hours or not at all.

I have found when calling 1K voice that I more often get someone that is clearly working from home as opposed to in one of UA's call centers. I miss talking the ladies in Honolulu who were always willing to be more helpful if you showed a little interest in their day. I also hate how they answer the phone now which is just "[NAME]" silence...

Alpha Golf

Called for a same-day rebook, knowing booking class was available.

First agent said there would be a $200 charge + refare.

HUCA, next agent processed it in about 40 seconds.

Quality.

teeceedee

Coworker just told me about an experience. Called in to apply a RPU for his flight (made 1k last year). Was told by the phone agent that since 'he didn't get to 75k miles yet this year, he didn't have any RPU's' - so he resigned himself to sitting in coach.

I asked him if he'd spent the ones he got last year, to which he said 'agent said they expired at the end of the year'. Which is obviously wrong.

Go to the website, lo and behold he has RPU's in his account. Applied and cleared instantly.

imgonnafly

i've been on hold now for 1:20 mins. wondering if something is wrong...

IAH-OIL-TRASH

There is no such thing as a 1K desk. Do you have another line you can try calling in on concurrently (landline or cell)?

fastair

Is that 1 hour 20 min or 1 min 20 seconds?

Kacee

I just got through in 30 seconds.

(And then the agent changed me to the wrong flight )

WineCountryUA

EWR is having significant WX delays today

GloballyServiced

Just had a remarkably unhelpful experience with the 1k help desk.

I have a fight SFO-HKG with some other inter-Asia flights on different carriers and a return flight on PVG-SFO. I am confirmed on a Sunday PVG-SFO and wait listed for Sarurday.

I called to try a GPU on SFO-HKG to bump to global first. Lady on the phone was clearly not happy with the fact that people were calling her and she would need to interact with customers based on her tone.

I asked if I could use a GPU.

First issue, she was baffled by the fact that other carrier flights were listed on my itinerary. She said she would have to delete all of those and I would need to call the other carriers to make sure I was still booked.

Second issues, she was baffled that I was wait listed on the earlier PVG-SFO flight and I would need to delete one of those before she could do anything for applying a GPU to my flight to HKG.

I told her thank you for the help and please do not do anything to my travel itinerary.

Maybe I will try back again later.

GloballyServiced

Update.

Rather than trying back later, I got to a computer and just did the upgrade myself. Sucks that the app can't do it, or it sucks that it's not obvious how to do it on the app.

Got seat 2A

TonyBurr

I called UA to change an MP ticket (before we have to pay to call with the new policies) and I connected to an agent in India who answered as "Premier Desk". She was NOT a Premier quality agent. Since when did Elites get routed to India and they claimed to be "Premier Desk". She had difficulties changing a simple flight, so hung up again and called again.