Dec 3, 2016, 9:22 am
Last edit by: WineCountryUA
Access to Polaris lounges (source):
Hour 6:00 a.m. – 9:00 p.m. daily
A la carte dining, last seating 8 p. m.
United flights with the premium cabin class listed as 'Polaris Business' qualify for deaparture, connecting and arrival of a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean, Central America, northern South America, ... ) are not eligible for Polaris lounge access.
For partner, Business or International First, access only at departure airport and same destination restrictions as UA (roughly at least 8+ hours long haul international - TATL, TPAC, yes any UA Polaris destination but no trans-border).
No Guests (except 1 guest for International First partner flights)
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International T5 ORD partner *G lounges
Hour 6:00 a.m. – 9:00 p.m. daily
A la carte dining, last seating 8 p. m.
United flights with the premium cabin class listed as 'Polaris Business' qualify for deaparture, connecting and arrival of a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean, Central America, northern South America, ... ) are not eligible for Polaris lounge access.
For partner, Business or International First, access only at departure airport and same destination restrictions as UA (roughly at least 8+ hours long haul international - TATL, TPAC, yes any UA Polaris destination but no trans-border).
No Guests (except 1 guest for International First partner flights)
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Feb 6, 2018, 12:47 pm
#676
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Looks like UA to Lat Am is just regular business and not Polaris.
This is not particularly intuitive.
https://www.united.com/web/en-US/con.../business.aspx
This is not particularly intuitive.
https://www.united.com/web/en-US/con.../business.aspx
Feb 6, 2018, 1:09 pm
#677
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
Feb 6, 2018, 2:15 pm
#678
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Gotcha. Just saying it's not particularly intuitive to know that over a certain distance it's Polaris vs regular business. I just assumed that all international biz was Polaris. I don't recall UA making a distinction when they rolled this out but perhaps I'm wrong.
Feb 9, 2018, 4:58 pm
#681
Join Date: Oct 2017
Location: Kansas City, MO
Programs: DL Plat, UA Plat
Posts: 150
I just had a lovely two hour stay before my connecting flight to Washington this evening (I’m fact I’m sitting here right now enjoying my bread pudding with a bourbon creme anglaise and an old fashioned).
I flew from MNL-ROR-GUM-NRT in business as a result of a CPU. I connected in Narita to the Chicago flight in economy, and now am connecting to DCA in F. The Lounge agent went back and forth, didn’t know UA192 (from Manila-Palau-Guam) was a United flight, but finally let me enter on account of the Guam to Narita flight in Business. Not sure I technically qualified - but glad I could check it out.
Was very impressed overall with the design. The bar was great. Good conversation from the barkeep, and quality drinks and espresso. Enjoyed the dining room too. I’m a sucker for a beet salad.
Safe travels!!
I flew from MNL-ROR-GUM-NRT in business as a result of a CPU. I connected in Narita to the Chicago flight in economy, and now am connecting to DCA in F. The Lounge agent went back and forth, didn’t know UA192 (from Manila-Palau-Guam) was a United flight, but finally let me enter on account of the Guam to Narita flight in Business. Not sure I technically qualified - but glad I could check it out.
Was very impressed overall with the design. The bar was great. Good conversation from the barkeep, and quality drinks and espresso. Enjoyed the dining room too. I’m a sucker for a beet salad.
Safe travels!!
Feb 9, 2018, 6:29 pm
#682
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
They recently increased the size of the Polaris Lounge so you should be fine. My wife and I arrived at a very busy time three weeks ago and had no problem finding two seats together.
Feb 10, 2018, 10:59 pm
#684
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
As mentioned transborder AC premium cabin passengers are not eligible for Polaris access. No change for other partners, just the AC transborder passengers,
Feb 11, 2018, 10:33 am
#685
Join Date: Feb 2018
Programs: United
Posts: 3
Polaris Lounge access at ORD for international flights with US stop
If you have an international business flight departing at ORD but the first leg of the flight is in the continental US, are you still eligible to use the Polaris lounge at ORD? (My particular details: I'm flying ORD-LAX-MEL on a single ticket in Z class.) It would be a little bit frustrating to be barred because the first leg is not international (I would fly ORD-MEL directly if I could), and to be told I can only use the Polaris lounge in LAX which doesn't exist.
Feb 11, 2018, 11:05 am
#688
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Absolutely.
Flew ORD-SFO-SIN a few weeks ago. Had access to Polaris at ORD. Also when I flew back on SIN-LAX-ORD, I had access. Normally wouldn't go to lounge on arrival but since I landed in C and the lounge was very close, I decided to stop in for a visit.
Flew ORD-SFO-SIN a few weeks ago. Had access to Polaris at ORD. Also when I flew back on SIN-LAX-ORD, I had access. Normally wouldn't go to lounge on arrival but since I landed in C and the lounge was very close, I decided to stop in for a visit.
Feb 11, 2018, 11:06 am
#689
Suspended
Join Date: Jan 2018
Programs: UA Premier Silver
Posts: 311
If your LAX-MEL flight is on UA metal (I don't see why it wouldn't be, but) then you will have access to Polaris lounges at your origin, connecting, and destination airports where available - this presuming you can re-clear security at the destination, of course, which requires a valid same day boarding pass at all airports in the US except PIT.
The TLDR version is yes, you will have access at ORD if lounge is open and you're on UA metal.
The TLDR version is yes, you will have access at ORD if lounge is open and you're on UA metal.
Feb 11, 2018, 11:27 am
#690
Join Date: Feb 2018
Programs: United
Posts: 3
Thanks all for the confirmations! (my LAX-MEL is definitely UA metal). I actually received a different answer from @UNITED on twitter, but I trust the answers here more. (ORD-LAX leaves at 4:30PM so it will be open). This is what @UNITED said:
>While you won't be able to access the Polaris Lounge at ORD, you will be able to access the United Club at LAX. >Our Polaris Lounge at LAX is not quite done yet; we apologize for this inconvenience.
>While you won't be able to access the Polaris Lounge at ORD, you will be able to access the United Club at LAX. >Our Polaris Lounge at LAX is not quite done yet; we apologize for this inconvenience.