exerda

5k RDM for yet another baggage snafu coupled with UA losing my complaint. I just want them to fix the daggon baggage handling!

sf4dfish

WOW! Even as a 1K, you are offered the same as my friend with just SILVER Status! My freind flew on UA200 from GUAM to HNL and was in economy. The ENTIRE plane did not have entertainment.

My friend, who also felt insulted, emailed beck to customer service TWICE, only to fall on deaf ears.

westerndh

1

Write to United, they increased compensation with an additional $250 and reimbursed Hotels in Guam.

Keller281

Have already collected 2 ETC for $400 each. 2 ETC for $250 each. 1 ETC for $200. And 2 10k in RDM.
I am not saying here how generous UA has been to us.
What I am trying to say is how bad their service/flights ops are. That they have to doll out all the ETCs to try to make up for all the inconveniences they caused.

dsgtc0408

No argument regarding your frustration regarding the various hiccups during these flights, it looks like you're saying it's just early March and you've had what looks to be four different instances of issues.

Would you describe each incident? It's interesting to see the correlation between specifics of incident with compensation given.

itsMoe

See also this year's consolidated compensation thread.

So far this year I'm at 10k compensation miles, a $300 ETC, a $200 ETC and three apologetic responses without compensation. I have to say, this year is not going well for me either. Out of the 15 or so segments, I've had 3 instances of lost/delayed luggage, 3 rebookings due to misconnects, and 8 delayed flights.

ZZYZXROAD

Just talking here, you should probably find a new airline/partner if this is true by March. I have been lucky so far in the past but this is stupid after 8 weeks.

DCA writer

UA 950 was scheduled to depart IAD for BRU at 5:45 p.m. last Friday and instead left at 11:09. (Executive summary: problem with a heater in the cargo hold led to a couple with a dog deplaning, then they discovered other problems with this 777-200 including an issue with an altimeter that caused the plane to go MX, equipment swap and gate change ensued, we didn't start boarding the second plane until 15 minutes after the predicted 9 p.m. departure, and after boarding was completed we waited another hour for baggage handlers to scour the hold for checked luggage of pax who elected not to fly. At least the pilot showed a good bedside manner the whole time.)

As we neared BRU, the cabin crew invited everybody to visit united.com/appreciation to choose a form of compensation. The site offered me 8,750 miles (IIRC) or a $175 travel certificate, and of course I took the money. The 1K sitting next to me said he was offered $200 and took that. Had I missed my connection, I would have been crankier, but the six-plus hour layover in my original itinerary meant I still had time to get a shower, breakfast and a glass or two of something bubbly at the Loft.

transportprof

Where is "the Loft"? It sounds a alot nicer than the SAS lounge which is where I spent time during my last transit of BRU. No showers or bubbly were apparent there!

Mike Rivers

A very infrequent flyer friend of mine was booked on a United Express flight MCI-IAD a couple of weeks ago that was canceled with the reason being "operational." The weather was crummy, but flights were going in and out of both airports, so I suspect the cancelation may have been because they didn't have a plane or a crew.

I know that cancelation due to "weather" means you're on your own but not sure about "operational." She was rebooked and got home the next day since the only thing they could offer the same day was a flight that arrived at BWI a few minutes before midnight and they couldn't promise her a way home from there. Of course they didn't volunteer to pay for the extra night she had to spend in her hotel in Kansas City.

Is this the sort of thing for which reimbursement is authorized? If so, where does one start the process? In 50 years of flying, I've never had this happen to me so it's something with which I have no experience and can't give her any advice other than "maybe - I'll ask on Flyer Talk." She isn't a Mileage Plus memeber, and I don't know what class her ticket was, but it was coach and cheap.

mbluecpa

Got an emailed offer with a choice of $50 credit or 2500 miles for a 3:24 mechanical delay on Express today. General member.

ordogg

Was on UA959 LHR-ORD in February - flight canceled because of MX morning of. Re-routed LHR-IAH-ORD (kept GPU on LHR-ORD, re-booked in full Y on IAH-ORD, cleared upgrade few hours before departure). Received $300 ecert (option 15k miles) as an apology. Filed EU 261 claim, offered 300 euros cash, $500 USD ecert or 15k miles. Arrived 3.5 hours late.

margarita girl

I received a compensation form on DXB-IAD flight a couple of days ago. My experience with these is you go online and tick off the problem you had and there's no opportunity to elaborate. If I want to give details, how should I proceed? Do I write to 1K Voice as if I hadn't received the compensation form? Do I include the voucher number in my 1K Voice email? Do I submit the voucher online and write to 1K Voice?

Suggestions appreciated.

DCA writer

The Loft is an enormous upgrade on the old SN lounge that opened last year. I'm no longer afraid to connect through BRU!

DynaMo13

Last night, the light wasn't working (I usually don't mind it but this time I was working on a presentation and I really need the light). I told the FA, he said he would file an issue. Did not provide any kind of confirmation. Should I have pressed the issue and gotten an appreciation card?

Today I did send a note to customer service about it. Should I expect something or is it a lost cause?