United Consolidated Compensation Thread [2015]
Mar 1, 2015, 10:14 pm
#211
Join Date: Feb 2010
Location: Fort Worth, TX
Programs: Lifetime Plat Spg, 1K UA
Posts: 13
2 out of 3
2 out of 3 of my GF flights to Australia in the last year, DFW - SYD missed connections due to mechanical, once in IAH, today in ORD, stuck overnight each time. Each time lost guaranteed night at hotel and change fee for domestic Australian flight, average cost $650 AUS. Last time United gave me $500. Why am I spending $16k for a ticket if they can't get me there on time? My daily billable is many, many multiples of what united offered last time. I think it is simply time to jump ship and go with Quantas, never have done the 380! FYI
1K, 2MM
1K, 2MM
Last edited by andres21st; Mar 1, 2015 at 10:16 pm Reason: Adding info
Mar 1, 2015, 10:34 pm
#212
Join Date: Feb 2002
Location: Reutlingen, Germany
Programs: LH FTL, UA 1K MM, Lifetime Marriott Platinum, Starwood Platinum
Posts: 558
Mar 2, 2015, 6:30 am
#213
Join Date: Sep 2009
Location: Global
Posts: 5,998
2 out of 3 of my GF flights to Australia in the last year, DFW - SYD missed connections due to mechanical, once in IAH, today in ORD, stuck overnight each time. Each time lost guaranteed night at hotel and change fee for domestic Australian flight, average cost $650 AUS. Last time United gave me $500. Why am I spending $16k for a ticket if they can't get me there on time? My daily billable is many, many multiples of what united offered last time. I think it is simply time to jump ship and go with Quantas, never have done the 380! FYI
1K, 2MM
1K, 2MM
Mar 4, 2015, 8:06 pm
#214
Join Date: Jan 2007
Location: NYC
Posts: 302
3,500 miles for non-existent WiFi on a PS flight, which I was happy to accept as I didn't request any compensation and simply wrote in noting that I was disappointed it was missing.
Mar 5, 2015, 3:07 pm
#215
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
$200 e-cert or 10,000 miles for 3 hour delay EWR-PEK for 1K.
Mar 5, 2015, 5:04 pm
#216
Join Date: Jul 2000
Location: AC Million Miler & long time SE; StarwoodPlat for 10+ yrs & lifetime Gold; Hilton Honours Diamond; IC Ambassador; AMEX Plat;Avis Presidents Club; Airmiles GOLD; and just about everything else!
Programs: aeroplan & 25+year loyalty
Posts: 3,822
What is standard response to malfunctioning F seat?
Took a First class flight from IDA to BRU and the seat was busted.
What sort of compensation should I expect?
What sort of compensation should I expect?
Mar 5, 2015, 5:21 pm
#217
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,141
Did the FAs give you a skykit? Or did they just tell you to write in online?
I'd expect something like 7000 miles or so, based on past experiences of my own. You could get anywhere from nada to 30k miles IME for an issue affecting a premium cabin international flight.
You might browse the 2015 Compensation Thread or the one for 2014 or 2013 for any similar cases.
I'd expect something like 7000 miles or so, based on past experiences of my own. You could get anywhere from nada to 30k miles IME for an issue affecting a premium cabin international flight.
You might browse the 2015 Compensation Thread or the one for 2014 or 2013 for any similar cases.
Mar 5, 2015, 5:28 pm
#218
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
Was it busted through out the whole flight? If not UA may prorate the compensation.
Mar 6, 2015, 7:54 am
#219
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
Is there any compensation due when I get a confirmed upgrade, via CPU, and then when the aircraft gets downgraded I pushed back to coach (or into limbo)? This appears to be happening with UA1509 on Saturday. Originally 777 and now it looks like it going to be a 757.
Right now I have no seat assignment and the seat map shows full when I attempt to get me a seat. Probably cause my reservation still show R and not my previous class (Q?). Just spent 30 minutes on the phone with UA and the agent(s) I spoke too can't do anything about seats either.
Right now I have no seat assignment and the seat map shows full when I attempt to get me a seat. Probably cause my reservation still show R and not my previous class (Q?). Just spent 30 minutes on the phone with UA and the agent(s) I spoke too can't do anything about seats either.
Mar 6, 2015, 10:11 am
#220
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,141
Is there any compensation due when I get a confirmed upgrade, via CPU, and then when the aircraft gets downgraded I pushed back to coach (or into limbo)? This appears to be happening with UA1509 on Saturday. Originally 777 and now it looks like it going to be a 757.
Right now I have no seat assignment and the seat map shows full when I attempt to get me a seat. Probably cause my reservation still show R and not my previous class (Q?). Just spent 30 minutes on the phone with UA and the agent(s) I spoke too can't do anything about seats either.
Right now I have no seat assignment and the seat map shows full when I attempt to get me a seat. Probably cause my reservation still show R and not my previous class (Q?). Just spent 30 minutes on the phone with UA and the agent(s) I spoke too can't do anything about seats either.
You will have to fight for any compensation IME; GAs will claim it was "a free upgrade, anyway" or the like. But if you were confirmed with a seat, they're supposed to treat it as a downgrade regardless of how you got into that seat (CPU, miles, cash upgrade, etc.).
Mar 6, 2015, 11:21 am
#221
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
There's a thread about it, but so long as you had a confirmed seat assignment, you should be golden and should get downgrade compensation based on the duration of the flight. If you were confirmed but lacking a seat assignment, there's some squishiness involved (IIRC, some folks have said no compensation, and others have said downgrade comp should still apply).
You will have to fight for any compensation IME; GAs will claim it was "a free upgrade, anyway" or the like. But if you were confirmed with a seat, they're supposed to treat it as a downgrade regardless of how you got into that seat (CPU, miles, cash upgrade, etc.).
You will have to fight for any compensation IME; GAs will claim it was "a free upgrade, anyway" or the like. But if you were confirmed with a seat, they're supposed to treat it as a downgrade regardless of how you got into that seat (CPU, miles, cash upgrade, etc.).
Mar 6, 2015, 11:36 am
#222
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,141
Well I've got an email with a confirmed seat assignment and a screen shot showing me with a confirmed upgrade. The bigger issue for me right now, is that I have no seat assignment on the new flight and my boarding pass says See Agent. Maybe I'll end up IDB'd and score some real $$$. Considering that this went from a 80% full 777 to a 757 means there are probably a lot of passengers not getting on this flight tomorrow.
Mar 6, 2015, 6:22 pm
#223
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,387
The past couple of times I have used the customer appreciation website - it errors out at the end after showing the compensation options. Anyone else experiencing this?
Mar 7, 2015, 2:11 pm
#224
Join Date: Aug 2012
Location: Costa Rica
Programs: UA 1K, Priority Platinum, Marriot Gold, Delta Platinum
Posts: 308
Just got off UA51 no entertainment system... Got email and saw offer: 1250 miles or $25 e-cert... Feel very insulted this is the compensation they are willing to offer...
Any suggestions on what would be appropriate?
Any suggestions on what would be appropriate?
Mar 7, 2015, 2:32 pm
#225
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,066
business or coach? In coach I'd say $100 for a 1K and in business twice that