United Consolidated Compensation Thread [2015]
Mar 24, 2015, 8:28 am
#286
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
Is the compensation in lieu of EU261 compensation? Don't forget to file a claim for that as well.
The voucher is same as cash, and can be used for other people as well.
The voucher is same as cash, and can be used for other people as well.
Mar 24, 2015, 8:34 am
#287
Join Date: Mar 2011
Location: MCO
Programs: UA Silver
Posts: 78
On the other hand if you already have a bunch of miles you could take the 30K and use that for a future upgrade or booking. Based on United's new mileage accrual, you would have to spend at least $6,000 to accumulate that many miles.
Pick your poison and enjoy the compensation.
Mar 24, 2015, 8:56 am
#288
Join Date: Dec 2013
Posts: 214
You can use the voucher across multiple tickets (as long as you only use one voucher) and there are no blackout dates.
Mar 24, 2015, 1:53 pm
#289
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
With $1000 (cash not the vouchure) -- fairly easy to buy 50K miles.
The old math is still working for me.
Mar 26, 2015, 8:25 pm
#290
Join Date: May 2012
Location: Orange County, CA
Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
Posts: 598
I had a 3 hour delay yesterday from DEN to SGU. Got offered $100 or 5000 miles.
Earlier flight same day from DRO to DEN was also delayed 3 hours because of mechanical, but didnt get any email for compensation. Is it only one per day? Or can I email customer care about the first flight that was delayed? I would have missed my connection had it not been for the 3 hour delay on the second flight!
Earlier flight same day from DRO to DEN was also delayed 3 hours because of mechanical, but didnt get any email for compensation. Is it only one per day? Or can I email customer care about the first flight that was delayed? I would have missed my connection had it not been for the 3 hour delay on the second flight!
Last edited by Chukiechz; Mar 26, 2015 at 8:31 pm
Mar 26, 2015, 8:33 pm
#291
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I had a 3 hour delay yesterday from DEN to SGU. Got offered $100 or 5000 miles.
Earlier flight same day from DRO to DEN was also delayed 3 hours because of mechanical, but didnt get any email for compensation. Is it only one per day? Or can I email customer care about the first flight that was delayed? I would have missed my connection had it not been for the 3 hour delay on the second flight!
Earlier flight same day from DRO to DEN was also delayed 3 hours because of mechanical, but didnt get any email for compensation. Is it only one per day? Or can I email customer care about the first flight that was delayed? I would have missed my connection had it not been for the 3 hour delay on the second flight!
Mar 26, 2015, 9:09 pm
#292
Join Date: May 2012
Location: Orange County, CA
Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
Posts: 598
Mar 28, 2015, 7:06 am
#293
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,064
Mar 28, 2015, 8:00 pm
#294
Join Date: Feb 2015
Posts: 355
I had a 3 hour delay yesterday from DEN to SGU. Got offered $100 or 5000 miles.
Earlier flight same day from DRO to DEN was also delayed 3 hours because of mechanical, but didnt get any email for compensation. Is it only one per day? Or can I email customer care about the first flight that was delayed? I would have missed my connection had it not been for the 3 hour delay on the second flight!
Earlier flight same day from DRO to DEN was also delayed 3 hours because of mechanical, but didnt get any email for compensation. Is it only one per day? Or can I email customer care about the first flight that was delayed? I would have missed my connection had it not been for the 3 hour delay on the second flight!
I only got 7500 miles for 21-hour delay on a TPAC flight.
Perhaps I should contact UA again to demand 35,000 miles in compensation?
Mar 29, 2015, 9:47 am
#295
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Insane amount
IAD-EWR, $750 travel certificate for giving up a seat on the crappy Q200. It was, was really insane. I was lucky to get to the gate a few minutes before boarding.
Mar 29, 2015, 10:22 am
#296
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
Sorry if this has been asked but I couldn't find a similar thread.
Frankfurt-SFO was delayed by 5 hours. I had used miles to pay for this ticket so obviously, a refund of any kind is out.
They have offered me either...
-$1000 travel coupon good for a year
-30,000 miles
I live in France, am from N.California so we fly United a lot. The problem with the voucher is that I'm nervous about black out periods. I'm also hesitant, since I usually fly with my three kids, then that would obligate us to buy other United tickets when they might not be the best deal. Can the voucher "spill over" to cover some of the cost of another family member?
But then again, I rarely can use my miles because of my offspring, who are still in school, obligates us to fly high season when there are few opportunities to cash in miles.
I only was able to finally use these because I flew alone to surprise my sister on her 50th birthday, which was last week. I left the kids with the hubby but usually we all travel around Xmas or summer vacations.
Thanks for your feedback!
Frankfurt-SFO was delayed by 5 hours. I had used miles to pay for this ticket so obviously, a refund of any kind is out.
They have offered me either...
-$1000 travel coupon good for a year
-30,000 miles
I live in France, am from N.California so we fly United a lot. The problem with the voucher is that I'm nervous about black out periods. I'm also hesitant, since I usually fly with my three kids, then that would obligate us to buy other United tickets when they might not be the best deal. Can the voucher "spill over" to cover some of the cost of another family member?
But then again, I rarely can use my miles because of my offspring, who are still in school, obligates us to fly high season when there are few opportunities to cash in miles.
I only was able to finally use these because I flew alone to surprise my sister on her 50th birthday, which was last week. I left the kids with the hubby but usually we all travel around Xmas or summer vacations.
Thanks for your feedback!
I feel for you, I was on the same delayed flight, ended up arriving LAX at 1:00AM, (scheduled at 7:30PM) for a nice dangerous (due to lack of sleep) drive home. I really do not appreciate United putting me is such a risky situation.
Nothing was offered at FRA, ditto for arrival in SFO. "appreciation" website not working when I enter my details. Written complaint (sent 3/14) to "customer care" unanswered. Launched DOT complaint yesterday.
My reading of EU261 http://europa.eu/youreurope/citizens...r/index_en.htm seems to indicate that it applies to ANY flight departing the EU, regardless of carrier. In this case it would be 600 Euros, I'm not sure the full refund would apply, even though the flight was more than 5 hours late. There is a caveat on flights arriving to the EU that limits it to EU based carriers. Can anyone clarify this for us?
Last edited by transportbiz; Mar 29, 2015 at 11:56 am Reason: remove merging as they were not related posts by any means thani you
Mar 29, 2015, 12:56 pm
#297
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,064
Take the money, you can use that when you to travel regardless of the season.
I feel for you, I was on the same delayed flight, ended up arriving LAX at 1:00AM, (scheduled at 7:30PM) for a nice dangerous (due to lack of sleep) drive home. I really do not appreciate United putting me is such a risky situation.
Nothing was offered at FRA, ditto for arrival in SFO. "appreciation" website not working when I enter my details. Written complaint (sent 3/14) to "customer care" unanswered. Launched DOT complaint yesterday.
My reading of EU261 http://europa.eu/youreurope/citizens...r/index_en.htm seems to indicate that it applies to ANY flight departing the EU, regardless of carrier. In this case it would be 600 Euros, I'm not sure the full refund would apply, even though the flight was more than 5 hours late. There is a caveat on flights arriving to the EU that limits it to EU based carriers. Can anyone clarify this for us?
I feel for you, I was on the same delayed flight, ended up arriving LAX at 1:00AM, (scheduled at 7:30PM) for a nice dangerous (due to lack of sleep) drive home. I really do not appreciate United putting me is such a risky situation.
Nothing was offered at FRA, ditto for arrival in SFO. "appreciation" website not working when I enter my details. Written complaint (sent 3/14) to "customer care" unanswered. Launched DOT complaint yesterday.
My reading of EU261 http://europa.eu/youreurope/citizens...r/index_en.htm seems to indicate that it applies to ANY flight departing the EU, regardless of carrier. In this case it would be 600 Euros, I'm not sure the full refund would apply, even though the flight was more than 5 hours late. There is a caveat on flights arriving to the EU that limits it to EU based carriers. Can anyone clarify this for us?
600 EUR cash ($660 debit card from UA) or $1000 travel voucher is currently what you get. DOT won't really help here. If UA denies the claim use one of the many UA claim processors.
Mar 29, 2015, 1:17 pm
#298
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
{update}
Finally got the united.com/appreciation to work, they claim only that it was "late arriving aircraft" though I know it was maintenance that caused it to be late in arriving.
The offer was $200 evoucher or 10,000 miles. Seems not to be in compliance at all with EU261?
Last edited by WineCountryUA; Mar 29, 2015 at 2:19 pm Reason: merging consecutive posts by same member
Mar 29, 2015, 2:22 pm
#299
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
The thread for EU261 issues is http://www.flyertalk.com/forum/unite...st-united.html.
If you would like you query moved there, just ask a Moderator {"triangle with red "!"}.
If you would like you query moved there, just ask a Moderator {"triangle with red "!"}.
Mar 29, 2015, 2:49 pm
#300
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
The thread for EU261 issues is http://www.flyertalk.com/forum/unite...st-united.html.
If you would like you query moved there, just ask a Moderator {"triangle with red "!"}.
If you would like you query moved there, just ask a Moderator {"triangle with red "!"}.