jjmoore

The "loft" is the *A lounge on the 2nd level... it's kind of hidden, but it is quite nice once you find it. They usually have a nice assortment of fresh baked breads (probably from a local bakery), as well as a good beer selection in the refrigerator. The lounge is quiet and a good place to spend a couple hours on a connection.

zerolife

Flight got delayed due to mechanical which resulted in a missed connection and a forced overnight. The interesting thing is that the plane was supposed to be a different flight and returned to gate earlier so it appears they did some substitution and the plane didn't get fixed in time.

What would be a fair compensation to ask for?

transportprof

It really doesn't matter what you ask for. There is a matrix with types of problems, status level, and fare purchased that should govern United's compensation back to you. Just write up the facts and be patient. Whining, threatening, or snarkiness could reduce your compensation. So if you want the best chance at a good result, just send in a short and sweet explanation of what went wrong.

Billiken

Prepare to be under-whelmed

Global321

Under-whelmed is too favorable.

Prepare to be angry!

jjmoore

A few years ago, a 4+ hour delay would elicit a compensation immediately and without asking. It happened a couple times to me where I already had compensation via email before my delayed flight landed.

With the exception of one flight I was on last year that depressurized after take-off and was forced to land back in CLE, I have had to file complaints to customer care, even for over-night delays related to aircraft mx, in order to even be noticed.... and frankly be only comped $200 maximum for the worst instances. A couple years ago, I received two $300 TCVA credits via email immediately without asking when I had 4 hour delays due to a fueling issue and another unknown mechanical issue (both out of ORD).

Not sure if GA's are capable of initiating compensation for passengers of egregious delays, or if UA corporate has to do that....

These days.... I have to get really angry... then file a complaint (usually with a list of past PRN's that had major delays where UA was at fault).

coplatsat

Long story short. Went to United web site to lodge a complaint about a 5 hour mechanical delay. Received the following email from United:

"Dear Mr. ******:

We apologize for the interruption of your travel plans and for any inconvenience caused.

We value your business and would like the opportunity to express our appreciation. We invite you to visit united.com/appreciation to select goodwill compensation. To review your options, please have the following information available before accessing the website: flight number, origin and destination and travel dates, as well as either a 1) confirmation number 2) ticket number or 3) MileagePlus number.

We thank you for your business and loyalty as a valued United MileagePlus Silver member.

We appreciate your business and look forward to welcoming you on board a future United Airlines flight.

Regards,

R** O*******
Customer Care
Case ID ******"

Went to united.com/appreciation, as instructed, entered all data many different ways (ticket number, confirmation, mileage plus number). My first name on the boarding pass has my full first name and the first initial of my middle name. Tried it with and without middle initial. Tried all caps etc.....

It still cannot verify.

What do I do now? Are there any tricks to get it to work? Last time I did this it worked without issue (back in November 2014). Is the web site messed up, and should I try later?

Thanks for your assistance.

steaminer

Send a note to customercare through the website and they will manually give you a travel certificate.

emcampbe

Not sure these days, but this happened to me in June last year. So 9 months ago. 4 hour MX departure delay on Republic out of YYZ. Landed about 3.5 hours late. Email was in my inbox at landing. Believe it was $250 as a gold at the time. First time i had ever been given something like this proactively.

exerda

So a week later, I received another note (this one from [email protected] instead of the prior Customer Care one), apparently responding to my original complaint filed with 1K Voice way back on 2/23--the same one 1K Voice later claimed didn't exist in their system.

3k RDM and a boilerplate apology. If I hadn't already received the other 5k, I'd respond and say, "Not enough!" But here they have now given me comp twice for (mostly) one issue--albeit I did send a later complaint about the lack of response, too.

jasonvr

Coworker flew UA a couple of weeks ago and ran into troubles. Figured I'd post his compensation story. He's a GM

He told me that UA said there weren't any hotel rooms available at their contracted hotels so that's why only the discount cert. He ended up just going home.

So, almost a 14 hour non-WX delay got $125 or 6250 miles for a GM. He ended up missing an entire day of work which was supposed to be the dry run for a customer demo the next day. I think he took the miles (not loyal to any one airline really and doesn't fly personally that much, just for work were the eCert wouldn't help)

artyam

Entertainment system was down for 90% of the passengers and seat reclined too much, so I didn't recline seat at all during the 5 hr. flight IAH-BOG. 6,500 miles (Silver), and a free drink from Flight Attendant.

goalie

goalie-sis (general member) flew UA803 NRT-SIN March 14

Delayed 3h, 55 minutes due to late inbound arrival IAD-NRT

5,000 RDM's posted as "customer care" today (March, 15)*

*flight miles haven't posted but the "we're sorry miles" posted

state00

My wife was flying solo with our 6-month old to attend a funeral (short flight - 1 hour). Paid extra (~$35) for economy plus seating so she could have an aisle seat. Checked in day before and boarding pass had correct seat. When she got to the airport, they switched her to a window seat. On the return trip, SAME thing happened.

Emailed united, got an apology (and a reminder that seat assignments are not guaranteed) and $150 voucher.

PTahCha

They should have offered a hotel if the flight was cancelled due to operations. You can always write in and ask for reimbursement, and they'll probably counter-offer with vouchers.