Jul 25, 2014, 8:21 pm
Last edit by: WineCountryUA
related thread: Consolidated connection time/logistics at LHR
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Global First Class GS / VIP lounge (newly open May 2022) (GS and at time 1K Polaris customers -- based on space)
Arrival Lounge Hours 6:00 a.m. 2:00 p.m. (open as of June 13, 2022)
Although the requirement is to enter before 12PM for arrivals, there have been reports of entry up until 1:30PM.
Archive thread: LHR Terminal 2 United Club, GS Lounge (was GFL) & Arrivals Lounge Discussion[Archive]
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Arrival Lounge Hours 6:00 a.m. 2:00 p.m. (open as of June 13, 2022)
The arrivals lounge at London Heathrow, located immediately after immigration and customs, is a shared space with shower suites, breakfast items and more. This lounge is exclusively available for United Polaris business class travelers.
Eligible travelers must be flying on a same-day ticket arriving before noon and cannot bring guests. Additionally, United Club memberships and one-time passes dont grant access to this lounge.
Although the requirement is to enter before 12PM for arrivals, there have been reports of entry up until 1:30PM.
LHR Terminal 2 UA UC (with GS / sometimes 1K area) & Arrivals Lounge
Apr 10, 2025 | 9:46 am
#556
Join Date: Apr 2010
Programs: AA EP, UA 1K/MM, WoH Globalist, HH Diamond
Posts: 3,656
This has to be the reason. Combining the 2 spaces would be much more efficient use of the space, claiming all the division and circulation areas into seating / functional space.
If so, I really hope the construction is well thought out and quick. There will have to be some reduction in capacity as they make the changes.
If so, I really hope the construction is well thought out and quick. There will have to be some reduction in capacity as they make the changes.
Apr 10, 2025 | 10:07 am
#557
Join Date: Feb 2003
Posts: 4,400
I also hope it doesnt happen. I love this space. Ive spent so much time there over the years that it feels like home.
Apr 10, 2025 | 10:28 am
#558
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,819
Nooooooooo...
Apr 10, 2025 | 11:35 am
#559
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 2MM 1K
Posts: 16,461
Apr 10, 2025 | 12:58 pm
#560
FlyerTalk Evangelist
Join Date: Aug 2017
Posts: 12,006
"Ordinary" *A members have no access to Gold lounge, which is only available at SIN, you need to be Gold or above, or part of SQ PPS club members.
Apr 10, 2025 | 2:24 pm
#561
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA GS 3.5M LT, Marriot Ambassador/Lifetime Titanium, Hyatt Globalist, AA Exec Plat, BA Gold
Posts: 3,002
Just to clarify my OP, the discussion I overheard about this wall coming down took place as the group in badges was standing in the space to the right of the entry desk. So its not clear to me which wall they were referring to (but probably not the Big Ben wall).
Apr 10, 2025 | 2:52 pm
#562
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 2MM 1K
Posts: 16,461
.
Apr 11, 2025 | 2:57 am
#563
Join Date: Jan 2001
Location: Corvallis, OR, USA
Programs: UA GS; Hilton LTD, Marriott Titanium, Hertz Pres.
Posts: 490
Confirmed with agents today. They are making the LHR UC into one lounge with no deference to those of us who want a quiet space and get great service from the staff in the smaller lounge. None of the agents seem happy about it, but at the same time they aren't fond of people crossing back and forth in the lobby with food and drinks. I am always here in the morning so I don't see much of that but I suppose by lunchtime that could happen a lot.
Apr 11, 2025 | 12:22 pm
#564
Join Date: Apr 2010
Programs: AA EP, UA 1K/MM, WoH Globalist, HH Diamond
Posts: 3,656
Confirmed with agents today. They are making the LHR UC into one lounge with no deference to those of us who want a quiet space and get great service from the staff in the smaller lounge. None of the agents seem happy about it, but at the same time they aren't fond of people crossing back and forth in the lobby with food and drinks. I am always here in the morning so I don't see much of that but I suppose by lunchtime that could happen a lot.
So it isnt like United is taking away your choice of wanting a quiet space. By removing the wall and overall expanding the space seems to be the right move and probably should have done soon after it stopped becoming a dedicated GFL/GS/VIP space.
Apr 13, 2025 | 4:05 am
#566
Join Date: Mar 2023
Programs: UA Global Services, BA Gold Guest List, AA MM, Delta Silver
Posts: 422
Quite disappointing. It was part of the value proposition for being a LHR-based GS. UA’s calculations are probably correct - it’s not going to be a straw that breaks the camel’s back - but was certainly one of the nice things that UA offered in LHR (a lounge where they have serious lounge competition with BA GF/CRR, the plethora of great T3 One World lounges, and VS UC).
Apr 13, 2025 | 4:25 am
#567
FlyerTalk Evangelist
Join Date: Apr 2003
Location: FLL, MEL, SIN, WAS
Programs: SQ, UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 13,346
So the original plan of having Polaris Lounges in London, Hong Kong and Tokyo is clearly ended.
we all knew it was not happening but with the LHR UC plan in place, it is as good as carved in stone.
we all knew it was not happening but with the LHR UC plan in place, it is as good as carved in stone.
Apr 13, 2025 | 5:53 am
#568
Join Date: Mar 2023
Programs: UA Global Services, BA Gold Guest List, AA MM, Delta Silver
Posts: 422
I dont really see the need for a PL at LHR. Other than the table service dining, is that there big of a difference? The UC at LHR is pretty close to a PL.
Apr 13, 2025 | 6:46 am
#569
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA GS 3.5M LT, Marriot Ambassador/Lifetime Titanium, Hyatt Globalist, AA Exec Plat, BA Gold
Posts: 3,002
In any event, it seems like its not in the cards.
Apr 13, 2025 | 12:00 pm
#570
Join Date: Mar 2023
Programs: UA Global Services, BA Gold Guest List, AA MM, Delta Silver
Posts: 422
fair but the IAH and LAX UCs are very different experiences from the LHR UC. Look Im very disappointed by this as it takes away a very nice segregated lounge which was a differentiator for GS (and select 1Ks) but the disappointment has nothing to do with the product offered.