Jul 25, 2014, 8:21 pm
Last edit by: WineCountryUA
related thread: Consolidated connection time/logistics at LHR
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Global First Class GS / VIP lounge (newly open May 2022) (GS and at time 1K Polaris customers -- based on space)
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
Although the requirement is to enter before 12PM for arrivals, there have been reports of entry up until 1:30PM.
Archive thread: LHR Terminal 2 United Club, GS Lounge (was GFL) & Arrivals Lounge Discussion[Archive]
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
The arrivals lounge at London Heathrow, located immediately after immigration and customs, is a shared space with shower suites, breakfast items and more. This lounge is exclusively available for United Polaris business class travelers.
Eligible travelers must be flying on a same-day ticket arriving before noon and cannot bring guests. Additionally, United Club memberships and one-time passes don’t grant access to this lounge.
Although the requirement is to enter before 12PM for arrivals, there have been reports of entry up until 1:30PM.
LHR Terminal 2 UA UC (with GS / sometimes 1K area) & Arrivals Lounge
Sep 17, 2025 | 4:50 am
#616
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
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My apologies if this was discussed previously. I’m currently in the arrival lounge at LHR. A cricket match was on the TV and no one was watching it. I asked if they could change the channel to BBC to catch up on the news. I was told that this was not allowed and had been the policy for about a year. I asked why and was basically told that it was not politically correct. Apparently there had been complaints by some patrons that the news was offensive. My word. Any thoughts?
Sep 17, 2025 | 7:51 am
#617
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gets people riled.
Sep 17, 2025 | 3:48 pm
#618
Join Date: May 2009
Location: Washington, DC
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Posts: 8,594
Sounds like Narita, where they usually have bins for each pre-board group as well as 1, 2, etc. And as you can imagine in Japan, they check scrupulously to ensure that you're in the right order/bin.
Sep 17, 2025 | 5:17 pm
#619
Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
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Yes they do -- and they actively "hunt" for their premium / status flyers. However, unlike the UK they don't have that much room -- thankfully the cultural norms allow for a more organized boarding -- and of course rigorous enforcement of the rules...
Last edited by bmwe92fan; Sep 17, 2025 at 7:03 pm
Oct 16, 2025 | 5:31 am
#620
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
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Posts: 3,002
Just an update to say that as of today, no sign of any progress in the rumo(u)red conversion to a single lounge. Presently in the still-separate former GFL/VIP section. The premature removal of Little Ben gets more maddening by the day!
Oct 16, 2025 | 6:31 am
#621
Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,035
I'll be there again in a few weeks -- will expect no progress as well and I miss Big Ben too... One minor complaint though -- they have the warming units set way too high on the buffet -- Food gets way too hot and dries out fast -- fortunately the self-serve wine helps calm the mouth....
Oct 16, 2025 | 9:19 am
#623
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,326
I was there two days ago (14 Oct), arrived to the UC around 12:00. Declined the invite to the 'VIP' area. Entire lounge space was crowded as usual. Spent at least an hour before that in the LH Senator lounge in 2A, its far quieter and more suited for getting some work done.
Oct 20, 2025 | 8:29 am
#624
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA GS 3.5M LT, Marriot Ambassador/Lifetime Titanium, Hyatt Globalist, AA Exec Plat, BA Gold
Posts: 3,002
I was there two days ago (14 Oct), arrived to the UC around 12:00. Declined the invite to the 'VIP' area. Entire lounge space was crowded as usual. Spent at least an hour before that in the LH Senator lounge in 2A, its far quieter and more suited for getting some work done.
Oct 20, 2025 | 11:39 am
#625
Join Date: Apr 2009
Location: NYC
Programs: UA GS & 1MM
Posts: 485
Just passed through LHR. Apparently, the toilets in the main lounge have not been working for four days (!!) Fortunately, we were directed to the GS/VIP area, where everything was in order. However, Big Ben is still missing.
Oct 20, 2025 | 12:17 pm
#626
Original Member
Join Date: May 1998
Location: CT/NY
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Posts: 7,230
And unlike the pre-boarding lanes in the U.S., one can continue to use the dedicated lanes after main boarding had started.
Oct 20, 2025 | 6:34 pm
#627
Join Date: Jun 2005
Programs: UA GS, *G, Bonvoy AMB & LTP, HH Diamond, Platinum Blockbuster, GameStop, several library cards
Posts: 1,327
I found the LHR lounge to be a little disappointing, what with them having ‘recently’ remodeled and all. Such a letdown after the Polaris on the other side.
Oct 20, 2025 | 7:03 pm
#628
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I have been in and out of LHR often this year, and have been using the SQ Silver Kris Lounge instead of United Club. It is often quiet and offer better food and beverage.
I know LH, OS, LX and SN direct their passengers to the LH lounge.
AC does it for its Maple Leaf Lounge and UA agents have been directing us to the United Club.
I wonder which lounge(s) CA, BR, TG, NH, MS. TK, ET., OZ are directing their business and *G passengers to.
I did LHR-TPE and :LHR-PEK prior to Covid, and was directed to use United Club by CA and BR check-in agents. In both cases, I went to SQ lounge instead.
I know LH, OS, LX and SN direct their passengers to the LH lounge.
AC does it for its Maple Leaf Lounge and UA agents have been directing us to the United Club.
I wonder which lounge(s) CA, BR, TG, NH, MS. TK, ET., OZ are directing their business and *G passengers to.
I did LHR-TPE and :LHR-PEK prior to Covid, and was directed to use United Club by CA and BR check-in agents. In both cases, I went to SQ lounge instead.
Oct 20, 2025 | 7:06 pm
#629
Join Date: Apr 2010
Programs: AA EP, UA 1K/MM, WoH Globalist, HH Diamond
Posts: 3,656
I have been in and out of LHR often this year, and have been using the SQ Silver Kris Lounge instead of United Club. It is often quiet and offer better food and beverage.
I know LH, OS, LX and SN direct their passengers to the LH lounge.
AC does it for its Maple Leaf Lounge and UA agents have been directing us to the United Club.
I wonder which lounge(s) CA, BR, TG, NH, MS. TK, ET., OZ are directing their business and *G passengers to.
I did LHR-TPE and :LHR-PEK prior to Covid, and was directed to use United Club by CA and BR check-in agents. In both cases, I went to SQ lounge instead.
I know LH, OS, LX and SN direct their passengers to the LH lounge.
AC does it for its Maple Leaf Lounge and UA agents have been directing us to the United Club.
I wonder which lounge(s) CA, BR, TG, NH, MS. TK, ET., OZ are directing their business and *G passengers to.
I did LHR-TPE and :LHR-PEK prior to Covid, and was directed to use United Club by CA and BR check-in agents. In both cases, I went to SQ lounge instead.
The AC and SQ lounges are definitely quieter in the afternoon.
Nov 10, 2025 | 2:04 pm
#630
Join Date: Apr 2003
Location: EWR - Jersey Shore
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Posts: 638