Jul 25, 2014, 8:21 pm
Last edit by: WineCountryUA
related thread: Consolidated connection time/logistics at LHR
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Global First Class GS / VIP lounge (newly open May 2022) (GS and at time 1K Polaris customers -- based on space)
Arrival Lounge Hours 6:00 a.m. 2:00 p.m. (open as of June 13, 2022)
Although the requirement is to enter before 12PM for arrivals, there have been reports of entry up until 1:30PM.
Archive thread: LHR Terminal 2 United Club, GS Lounge (was GFL) & Arrivals Lounge Discussion[Archive]
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Arrival Lounge Hours 6:00 a.m. 2:00 p.m. (open as of June 13, 2022)
The arrivals lounge at London Heathrow, located immediately after immigration and customs, is a shared space with shower suites, breakfast items and more. This lounge is exclusively available for United Polaris business class travelers.
Eligible travelers must be flying on a same-day ticket arriving before noon and cannot bring guests. Additionally, United Club memberships and one-time passes dont grant access to this lounge.
Although the requirement is to enter before 12PM for arrivals, there have been reports of entry up until 1:30PM.
LHR Terminal 2 UA UC (with GS / sometimes 1K area) & Arrivals Lounge
Jan 18, 2023 | 4:58 am
#1
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LHR Terminal 2 UA UC (with GS / sometimes 1K area) & Arrivals Lounge
Jan 2023
Another visit to the Arrivals lounge. No shower this time as my hotel room was already available, but had to get something to eat as the on-board catering was simply inedible this time.
Very good! Got my bacon roll / brown sauce craving fixed, then onward to hotel.
Short weekend visit for a football match. On the return, was invited again to the VIP/GS side of the United Club.
Overall was great, but re-discovered the one downside to this section: Probably due to the skill of the bartender (me), or lack of some ingredients, the do-it-yourself Bloody Mary was not a winner. Should have popped over to the other side for a proper one. Haha
Another visit to the Arrivals lounge. No shower this time as my hotel room was already available, but had to get something to eat as the on-board catering was simply inedible this time.
Very good! Got my bacon roll / brown sauce craving fixed, then onward to hotel.
Short weekend visit for a football match. On the return, was invited again to the VIP/GS side of the United Club.
Overall was great, but re-discovered the one downside to this section: Probably due to the skill of the bartender (me), or lack of some ingredients, the do-it-yourself Bloody Mary was not a winner. Should have popped over to the other side for a proper one. Haha
Jan 18, 2023 | 2:12 pm
#2
Join Date: Mar 2003
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I flew LHR-LAX yesterday in Polaris upgraded with PP’s, and was invited to the VIP/GS side. It was my first time on that side. When I flew back in October, my upgrade failed. It seems from this thread that the (unofficial?) policy for 1K’s is that they are invited if flying in Polaris. I was never invited while flying in Polaris during the pre-Covid “Surprise and Delight” days.
Jan 18, 2023 | 2:26 pm
#3
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I flew LHR-LAX yesterday in Polaris upgraded with PPs, and was invited to the VIP/GS side. It was my first time on that side. When I flew back in October, my upgrade failed. It seems from this thread that the (unofficial?) policy for 1Ks is that they are invited if flying in Polaris. I was never invited while flying in Polaris during the pre-Covid Surprise and Delight days.
It can be a bit quieter, but I don't perceive it to be MUCH better experience. Restrooms are a bit nicer, but no full, staffed bar.
Jan 18, 2023 | 2:47 pm
#4
Join Date: Mar 2003
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From my recollection, any time a 1K has been invited into the VIP side, they have been in Polaris. But not every 1K in Polaris is given the invite. I am sure it is monitored to balance occupancy between the 2 sides.
It can be a bit quieter, but I don't perceive it to be MUCH better experience. Restrooms are a bit nicer, but no full, staffed bar.
It can be a bit quieter, but I don't perceive it to be MUCH better experience. Restrooms are a bit nicer, but no full, staffed bar.
Jan 19, 2023 | 3:09 am
#6
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Jan 19, 2023 | 6:14 am
#7
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DEN
Jan 19, 2023 | 6:26 am
#8
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Added: I actually posted the menu a bit back. The A la carte section is the part you order...
Jan 19, 2023 | 6:35 am
#9
Join Date: Jan 2004
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Hot foods are available as "made to order" items. There is a menu book, usually on the table. Just ask a staff member to put your order in. I have posted a couple of pics above. Tasty, good quality items.
Added: I actually posted the menu a bit back. The A la carte section is the part you order...
Added: I actually posted the menu a bit back. The A la carte section is the part you order...
DEN
Jan 19, 2023 | 10:14 am
#10
Flyertalk Evangelist, Moderator: United Airlines MileagePlus
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Hot foods are available as "made to order" items. There is a menu book, usually on the table. Just ask a staff member to put your order in. I have posted a couple of pics above. Tasty, good quality items.
Added: I actually posted the menu a bit back. The A la carte section is the part you order...
Added: I actually posted the menu a bit back. The A la carte section is the part you order...
).If memory serves, the "breakfast bowl" was posted upthread and was more like those items from a full breakfast, simply on a plate.
Jan 19, 2023 | 11:17 am
#11
Moderator: Midwest, Las Vegas & Dining Buzz
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Location: Chicago, Illinois
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The lounge closes at 2 pm.
Jan 19, 2023 | 11:24 am
#12
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Thanks. I was looking for their hours on a previous trip. The arrivals lounge is not shown at all when searching for United Club locations in the app. The only time note on the website section I found indicated you must arrive at the lounge before 12PM Noon.
Jan 19, 2023 | 11:31 am
#13
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Please look in the signature book for iluv2fly's many entries. You can spot them with the smiley face that I put there. They go back many years. The lounge agents always get a kick of my signing it.
Jan 19, 2023 | 11:44 am
#14
Join Date: Apr 2015
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I have also had the staff in the VIP side offer to make me a cocktail or espresso drink from the self serve bar or espresso machine, respectively.
Jan 24, 2023 | 8:24 pm
#15
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Did the plans to combine the LHR United Club and Global Services Lounge into one big Polaris Lounge wind up getting abandoned? I remember that was the plan before the pandemic, and I thought that was merely paused because of the pandemic, but the United site still lists a Club at LHR and there are very recent reviews of the Club available online.