Always Flyin

"Any" voluntary change other than a date change will result in reticketing at the new rates isn't clear enough or official enough for you?

Seem to be a lot of people here who just don't like the official word on the matter.

jasonvr

Actually, no, it's not good enough for me. UA Insider has been wrong in the past (no I can't pick out specific instances) and things change over time which they may have no insight to.

And let's look at the other side of the coin. If I call to make a date change in 3 months, same flight #, same CoS, and the agent tries to reprice to the new award levels - will I be able to point to a forum post and use that as proof? The answer is no.

I certainly appreciate UA Insiders information, but it is just information, all of which is subject to revision, revocation, interpretation, misunderstanding, etc.

Always Flyin

And an "official" writing that says, "We when said "any" changes, we meant it," would suddenly be good enough for you? Goodness knows officially written policies never change either.

I'll stick to my position that you just don't like the answer. Neither do I, but I am not going to keep crying about it.

jasonvr

You are correct, I don't like the answer (and frankly, I think that what you wrote will probably turn out to be right), but when multiple people are being fed the same conflicting answer over the phone, you gotta start wondering what is going on. They are just as much UA employees as UA Insider is.

The thing that would satisfy me is them actually putting the rules down on the website. It should be right there with all the monetary change fees. Would it make the chart more confusing, sure, just like it was after the MP/OP merger where there were special conditions based on booking date, what program it was booked under, etc.

Right now the only people that have any sort of information on when an award will reprice (regardless of whether it is correct) are those on FT. The general flying public is completely unaware and that is just plain wrong.

Always Flyin

I completely agree with everything you say.

With this United, you are never going to see the type of clarity you desire. Look at the CPU system. It is mired in obscurity and that is certainly deliberate. This won't be any different.

I already know the front-line employees are clueless. Even if they are "trained," it is just a memo, which most don't bother to read and half of those who do read it don't understand the nuances anyway.

United Insider is a spokes-hole. He simply regurgitates what he is told to say. Not his fault, but that's how it is.

UA has been less than upfront about a lot fo changes. I have a number of 1Ks in my office and none of them know anything about the change in mileage requirements until I told them.

United seems to like it that way.

jasonvr

But wait, they're rewriting it from scratch, right

Hence why I told everyone I could. Helped someone in my office book 5 tickets to Europe this summer for the family to take a cruise (2x in J, 3x in Y, all the same flights) and my uncle book 2xJ to Europe in October. I had to keep nudging them along to ensure it got done before 2/1.

<rant>And don't get me started on "Thanks for all that work, I'll book it in a few days" - No you won't because it will be gone, book it now! </rant>

jphripjah

That's strange, is it just the website that does that? I've booked South Asia-Oceania before for 50k in business class roundtrip with a stopover in Sydney and it doesn't price any higher (South Asia to Australia would be 90k).

rsydney

Hello I have an award I aready booked from AMS - DXB for 55K round trip for dates in June/July. If i shift the dates this wont result in a reprice of award? Another question. You are usually entitled to a stopover and If i change my return date to include a stop over would this trigger a reprice of new award level? I know it will in taxes. Look forward to the response.

Happy Hour

Change in dates involving the same carrier and class of service shouldn't trigger a re-price. Anything else, like adding a stopover, sounds like it will. The de-value has been extended until 3FEB, so if you can add the stopover prior to then, I'd do it.

I booked a trip with a stopover a few days ago. The agent assured me as long as I keep the same class of service with the same airlines including the stopover, any change in dates would keep the original pricing.

rsydney

Just a quick question. I understand same date and same route..but what is meant by same carrier. So if my return flight is on Turkish Airlines it means I am only allow to fly on Turkish airlines and no other airlines on that route?

mvoight

If you fly a different carrier, then that would not lmeet the requirement of same carrier.
I don't understand the confusion

5khours

Not what UA Insider says, i.e. only a date change is allowed which implies that a change to a different flight even if it's same carrier, same route, same day, etc., will trigger a reprice.

IAHTRVLR

I have in writing from two seperate customer service agents that you if you have a segment in a lower class of service on a premium class award ticket you can move up if the higher class of service becomes available without a reprice of the award.

I believe repricing will only happen if you make a change that would trigger a change fee for a regular mileageplus member.

Always Flyin

I find that unlikely. As long as the carriers and routing don't change, it is just a ticket revalidation and should be fine. Carriers change flight numbers all the time.

Let's hope!

5khours

Hope you're right!