Nov 1, 2013, 4:08 am
Last edit by: aacharya
Moderator Note: Please keep the wiki post limited to just the facts.
New UA Award/Upgrade Chart (vs. Current Chart)
Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html
Awards with *A partners now cost more than similar awards flown only on UA metal.
See below for the round-trip increases on partner metal :
Changes to upgrade policy for intra-Asia and northern South America flights
Questions and Answers
Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Additional details on changing tickets booked prior to 2/3/14 per UA Insider:
Full details are in post #2588 http://www.flyertalk.com/forum/22283437-post2588.html
Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Q: How will award pricing apply to mixed-carrier Saver Awards?
(reverted to J.Edward's rev)
New UA Award/Upgrade Chart (vs. Current Chart)
Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html
Awards with *A partners now cost more than similar awards flown only on UA metal.
- F awards on partners went up 40-80%
- J awards on partners went up 20-40%
- F and J awards on UA metal (or mixed carriers where UA metal is in premium cabin followed by partner segment in lower class) as well some Y awards increased by 5-20% (US to Europe in F up 19%, US to Middle East in F up 20% for example)
See below for the round-trip increases on partner metal :
US ✈ Southern South America: +10,000 J, +5,000 F
US ✈ Europe: +40,000 J, +85,000 F
US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F
US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F
US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F
US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F
US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F
US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F
US ✈ Oceania: +30,000 J, +70,000 F
US ✈ Australia/New Zealand: +25,000 J, +100,000 F
RTW: +20,000 Y, +90,000 J, +100,000 F
US ✈ Europe: +40,000 J, +85,000 F
US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F
US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F
US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F
US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F
US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F
US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F
US ✈ Oceania: +30,000 J, +70,000 F
US ✈ Australia/New Zealand: +25,000 J, +100,000 F
RTW: +20,000 Y, +90,000 J, +100,000 F
Changes to upgrade policy for intra-Asia and northern South America flights
- Complimentary Premier Upgrades and instant upgrades are not applicable
- Regional Premier Upgrades (for any fare class) and Global Premier Upgrades (for flights booked in fare class Z, P, S, T, L, K, G or N) can no longer be requested on or after November 1, 2013
- There is no co-pay exemption for MileagePlus Upgrade Awards requested on or after November 1, 2013
- The above changes do not apply to Copa-operated flights.
Questions and Answers
Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Our existing change process will apply. Changes to awards that require a change in date do not result in a change to the award price. Any other change will require an add/collect in miles and fees for changes or cancellations will still apply as per our existing policies.
Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:
- Date/time (cabin, region, and award type can't change)
- Carrier on one or more segments (cabin, region, and award type can’t change)
- Origin/Destination within the same regions (carrier and cabin can’t change)
Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Updated handling for mixed UA-Partner United/partner award itineraries: As we shared with the initial announcement, the Star Alliance/Partner partner award pricing will apply to Business or First awards for itineraries that include at least one flight segment operated by a MileagePlus partner carrier in Business or First.
However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
- For example: IAD-FRA in United BusinessFirst connecting to FRA-FCO in Lufthansa Business, will be priced at the United mileage award amount.
- Note that this exception will not apply to a few specific regions and routings, such as intra-Africa connecting segments and certain fifth-freedom routes (e.g. BKK-KUL operated by Lufthansa)
Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014
Feb 3, 2014, 8:28 am
#2506
Join Date: Mar 2009
Location: Miami, FL
Programs: AA EXP, Hyatt Diamond, SPG Gold
Posts: 69
Seems the website is having issues right now. Every search gives out this message: "united.com could not find any available flights for award travel meeting your requirements. You may modify your search criteria or contact United Reservations in United States at 1-800-300-1547." even though I know the routes I looked for have space 100%.
I've tried logging out & in and the issue still persists. I'm guessing they are updating it right now..
I've tried logging out & in and the issue still persists. I'm guessing they are updating it right now..
Feb 3, 2014, 8:29 am
#2507
Join Date: Aug 2011
Location: ECP
Programs: DL Diamond
Posts: 1,658
Seems the website is having issues right now. Every search gives out this message: "united.com could not find any available flights for award travel meeting your requirements. You may modify your search criteria or contact United Reservations in United States at 1-800-300-1547." even though I know the routes I looked for have space 100%.
I've tried logging out & in and the issue still persists. I'm guessing they are updating it right now..
I've tried logging out & in and the issue still persists. I'm guessing they are updating it right now..
Feb 3, 2014, 8:30 am
#2508
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
Crazy how? They deliberately delayed it until a weekday - do you really think they would start charging the new rates at Midnight on that weekday? It largely defeats the purpose of moving it to the 3rd. 10am EST is only 9am in Chicago - give people time to get into the office, have their morning coffee, and then click the magic button.
Feb 3, 2014, 8:33 am
#2509
Join Date: Dec 2006
Posts: 51
Mon 2/3- trying to use UA website to book award travel- is the website down?
Really lame
Really lame
Feb 3, 2014, 8:37 am
#2510
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
I'm getting the following error message when I try to pull up an itinerary I modified early this AM
Great
FDW
! We were unable to review the latest information for this itinerary.
FDW
Feb 3, 2014, 8:44 am
#2511
Join Date: Feb 2011
Posts: 285
website down award ticket option
Anybody know why?
Feb 3, 2014, 8:44 am
#2512
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
Seems the website is having issues right now. Every search gives out this message: "united.com could not find any available flights for award travel meeting your requirements. You may modify your search criteria or contact United Reservations in United States at 1-800-300-1547." even though I know the routes I looked for have space 100%.
I've tried logging out & in and the issue still persists. I'm guessing they are updating it right now..
I've tried logging out & in and the issue still persists. I'm guessing they are updating it right now..
Feb 3, 2014, 8:45 am
#2513
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,511
I guess I got in just under the wire. Booked LH F IAD/FRA next week for 67,500 miles about an hour ago.
Feb 3, 2014, 8:49 am
#2515
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
Feb 3, 2014, 8:58 am
#2516
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Seems the website is having issues right now. Every search gives out this message: "united.com could not find any available flights for award travel meeting your requirements. You may modify your search criteria or contact United Reservations in United States at 1-800-300-1547." even though I know the routes I looked for have space 100%.
I've tried logging out & in and the issue still persists. I'm guessing they are updating it right now..
I've tried logging out & in and the issue still persists. I'm guessing they are updating it right now..
Feb 3, 2014, 9:11 am
#2517
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Definitely seems to be in progress. Anything outside the US and Canada gives an error message. At first I thought some were already in place, but then I realized there was always a discrepancy between partner and UA flights for <700 miles (10k vs 12.5k OW).
What that means is that they already have the code to be able to differentiate between partner metal and UA metal and now are just expanding it for all distances and routes. Not an easy task for sure, but not as monumental as I had originally thought since they've done it before.
What that means is that they already have the code to be able to differentiate between partner metal and UA metal and now are just expanding it for all distances and routes. Not an easy task for sure, but not as monumental as I had originally thought since they've done it before.
Feb 3, 2014, 9:13 am
#2518
Join Date: Dec 2006
Location: IND
Posts: 2,005
This is really happening. United.com award chart is updated.
Feb 3, 2014, 9:20 am
#2519
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
UA.COM award search down for all int'l itins.
Like many of you, I booked lots of awards last night. Even Y to Asia (RGN positioning next winter in anticipation of a CTA dismissal of LX appeal of RGN R3 rulings...muahahah!
). I'm not sure which ones I'm really going to use but they all ticketed correctly so now I can survey them at my leisure.... when the dust settles. Might take longer than they thought.... my head spins to imagine the chaos on UA 1K/MP call lines right now.
Like many of you, I booked lots of awards last night. Even Y to Asia (RGN positioning next winter in anticipation of a CTA dismissal of LX appeal of RGN R3 rulings...muahahah!
). I'm not sure which ones I'm really going to use but they all ticketed correctly so now I can survey them at my leisure.... when the dust settles. Might take longer than they thought.... my head spins to imagine the chaos on UA 1K/MP call lines right now.
Feb 3, 2014, 9:20 am
#2520
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777