Jun 20, 2018, 11:02 am
Last edit by: WineCountryUA
Lounge Access Policy - Star Alliance - Star Alliance
Paid Lounge Membership Customers
As holder of an eligible Paid Lounge Membership, you have access to any Star Alliance member airline’s Business Class Lounge* at the airport where your flight departs. Eligible paid memberships are United Club and Air Canada Maple Leaf Club – Worldwide.
You will need to show your boarding pass for a Star Alliance member airline operated flight together with your valid paid lounge membership card, displaying the Star Alliance Lounge Logo.
You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.
*Not applicable at SQ SilverKris Lounge (Business Class) in Singapore, AC Signature Suite and UA Polaris Lounges
Paid Lounge Membership Customers
As holder of an eligible Paid Lounge Membership, you have access to any Star Alliance member airline’s Business Class Lounge* at the airport where your flight departs. Eligible paid memberships are United Club and Air Canada Maple Leaf Club – Worldwide.
You will need to show your boarding pass for a Star Alliance member airline operated flight together with your valid paid lounge membership card, displaying the Star Alliance Lounge Logo.
You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.
*Not applicable at SQ SilverKris Lounge (Business Class) in Singapore, AC Signature Suite and UA Polaris Lounges
Family access is not valid for partner lounges
Physical members card is required for entry (appears UA is saying virtual, app card is sufficient for *A lounges)
Lounge Information - Star Alliance - Star Alliance
Search using
United Club for Paid Membership under the dropdown list, for airport specific lounges that gives you access.
What if I am also a *G?
You can enter a partner lounge as *G (Star Alliance Gold) or as a UC Member but not as both. You will be limited to +1 guest even if *G and also UC/ML membership, Benefits do not stack.
In the case of those partners with a *G lounge and a Business lounge (Such as LH), your *G status will get you into the better *G lounge while the UC membership provides access to just the Business Lounge.
List of partner related lounges accessible via the club card
USA Lounges with UA *G Access When Flying Domestic
Does United Club Membership Give Access to * Gold Lounges in the USA?
Non-UA / partner Lounge Access Rules for United Club members
Oct 15, 2018, 2:47 pm
#106
Join Date: Jan 2018
Posts: 111
My most recent experience is at the MLL at YYZ. The lounge agent said the UC card is not needed as my membership is encoded in my UA BP. She scanned my BP (for an economy seat) and said I was all set. Maybe *A has gone to some uniform system to verify club memberships?
Oct 15, 2018, 2:59 pm
#107
Join Date: Jun 2014
Programs: UA MM
Posts: 4,130
Oct 16, 2018, 12:43 am
#109
Join Date: Sep 2018
Programs: United MileagePlus Silver, Marriott Platinum
Posts: 7
I used BR lounge twice (2 separate trips). First time I was admitted with only digital UC membership card (morning), 2nd time (night) the agents demanded to see the actual physical card. The funny thing was that those EVA agents really only wanted to see the *A symbol on the physical card, they didn't scan it, swipe it or even bother to look at the exp date. *A symbol was literally all they cared about. And for what it's worth, the digital UC membership does not have *A symbol on it.
Oct 16, 2018, 12:51 am
#110
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Oct 16, 2018, 9:38 am
#111
Join Date: Jan 2018
Posts: 111
I used SQ lounge with only digital UC membership card without any problem.
I used BR lounge twice (2 separate trips). First time I was admitted with only digital UC membership card (morning), 2nd time (night) the agents demanded to see the actual physical card. The funny thing was that those EVA agents really only wanted to see the *A symbol on the physical card, they didn't scan it, swipe it or even bother to look at the exp date. *A symbol was literally all they cared about. And for what it's worth, the digital UC membership does not have *A symbol on it.
I used BR lounge twice (2 separate trips). First time I was admitted with only digital UC membership card (morning), 2nd time (night) the agents demanded to see the actual physical card. The funny thing was that those EVA agents really only wanted to see the *A symbol on the physical card, they didn't scan it, swipe it or even bother to look at the exp date. *A symbol was literally all they cared about. And for what it's worth, the digital UC membership does not have *A symbol on it.
Thanks, very good to know. I've been to the BR lounge before via *A Gold but no longer have status. Will try the SQ lounge if BR denies me- and will have PP lounges as a backup.
Yea my digital card only says United Club, and the UA logo at the bottom left.
On the star alliance website it does specifically state "You will need to show your boarding pass for a star alliance member airline operated flight together with your valid paid lounge membership card, displaying the star alliance lounge logo"
Oct 16, 2018, 11:14 am
#113
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
image from my Samsung S6 Android UA app
Oct 16, 2018, 11:18 am
#114
Join Date: Jun 2014
Programs: UA MM
Posts: 4,130
edit: Mine is on the iOS app, not Android.
Oct 16, 2018, 11:52 am
#115
Join Date: Oct 2008
Posts: 338
Normally your status is already on the boarding pass, so no need to show the card. However, when I just made Gold, there was a delay propagating the status to partners, and partners boarding passes were still showing Silver. I was able to show the digital card on the United app, to get to a partner club. If you tap the digital card, it flips to the other side with the bar-code. And the club bar-code reader can read it just as well as a physical card.
HTH
HTH
Oct 16, 2018, 7:17 pm
#117
Join Date: Sep 2018
Programs: United MileagePlus Silver, Marriott Platinum
Posts: 7
Very interesting. Like everyone above, my digital UC membership card also lacks *A logo. I too use iOS. Not sure if it is an iOS vs Android thing.
When I spoke to a UC customer service rep a couple of months ago, I was told eventually United would transition to digital UC membership card only.
When I spoke to a UC customer service rep a couple of months ago, I was told eventually United would transition to digital UC membership card only.
