Jun 20, 2018, 11:02 am
Last edit by: WineCountryUA
Lounge Access Policy - Star Alliance - Star Alliance
Paid Lounge Membership Customers
As holder of an eligible Paid Lounge Membership, you have access to any Star Alliance member airline’s Business Class Lounge* at the airport where your flight departs. Eligible paid memberships are United Club and Air Canada Maple Leaf Club – Worldwide.
You will need to show your boarding pass for a Star Alliance member airline operated flight together with your valid paid lounge membership card, displaying the Star Alliance Lounge Logo.
You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.
*Not applicable at SQ SilverKris Lounge (Business Class) in Singapore, AC Signature Suite and UA Polaris Lounges
Paid Lounge Membership Customers
As holder of an eligible Paid Lounge Membership, you have access to any Star Alliance member airline’s Business Class Lounge* at the airport where your flight departs. Eligible paid memberships are United Club and Air Canada Maple Leaf Club – Worldwide.
You will need to show your boarding pass for a Star Alliance member airline operated flight together with your valid paid lounge membership card, displaying the Star Alliance Lounge Logo.
You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.
*Not applicable at SQ SilverKris Lounge (Business Class) in Singapore, AC Signature Suite and UA Polaris Lounges
Family access is not valid for partner lounges
Physical members card is required for entry (appears UA is saying virtual, app card is sufficient for *A lounges)
Lounge Information - Star Alliance - Star Alliance
Search using
United Club for Paid Membership under the dropdown list, for airport specific lounges that gives you access.
What if I am also a *G?
You can enter a partner lounge as *G (Star Alliance Gold) or as a UC Member but not as both. You will be limited to +1 guest even if *G and also UC/ML membership, Benefits do not stack.
In the case of those partners with a *G lounge and a Business lounge (Such as LH), your *G status will get you into the better *G lounge while the UC membership provides access to just the Business Lounge.
List of partner related lounges accessible via the club card
USA Lounges with UA *G Access When Flying Domestic
Does United Club Membership Give Access to * Gold Lounges in the USA?
Non-UA / partner Lounge Access Rules for United Club members
Feb 3, 2016, 6:57 am
#46
Join Date: Mar 2004
Location: VA, USA
Programs: Marriott LTT, United Club Life Member, UA *S
Posts: 995
At IAD, I've used my electronic United Club card for access to the LH Business Lounge on numerous occasions (along with a same-day *A boarding pass of course). Never had a problem.
Mar 10, 2016, 5:54 am
#47
Join Date: Jan 2010
Location: Austin
Programs: AA EXP, Hyatt Glob, Hilton Diamond, Marriott Titanium, UA *S, BA Fanboy
Posts: 414
United Club Membership in Japan Domestic Terminals
I know my UC membership is 'supposed' to get me in to all ANA lounges, even in domestic terminals, but in my experience many smaller stations flat out claim the UC card isn't valid.
Does anybody have any experience using their UC membership to access the ANA lounges at domestic terminals across Japan? I'm planning to take a few 5K domestic flights around Japan and am specifically curious if I'll have any trouble at NGO and CTS.
Thanks!
Does anybody have any experience using their UC membership to access the ANA lounges at domestic terminals across Japan? I'm planning to take a few 5K domestic flights around Japan and am specifically curious if I'll have any trouble at NGO and CTS.
Thanks!
Mar 10, 2016, 8:23 am
#48
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
I know my UC membership is 'supposed' to get me in to all ANA lounges, even in domestic terminals, but in my experience many smaller stations flat out claim the UC card isn't valid.
Does anybody have any experience using their UC membership to access the ANA lounges at domestic terminals across Japan? I'm planning to take a few 5K domestic flights around Japan and am specifically curious if I'll have any trouble at NGO and CTS.
Thanks!
Does anybody have any experience using their UC membership to access the ANA lounges at domestic terminals across Japan? I'm planning to take a few 5K domestic flights around Japan and am specifically curious if I'll have any trouble at NGO and CTS.
Thanks!
Print the page that represents the airport you're visiting. I selected a flight from NGO-HND..flying economy but with a paid United Club membership..and it said you should be able to access an ANA lounge. So don't take no for an answer! Bring evidence..
Also be sure you're bringing the real plastic UC membership card with you..not the Club Visa...the actual membership card.
Mar 10, 2016, 9:00 am
#49
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,322
I have no direct experience, but you should check out the Star Alliance Lounge finder here: http://www.staralliance.com/en/web/s.../lounge-finder
Print the page that represents the airport you're visiting. I selected a flight from NGO-HND..flying economy but with a paid United Club membership..and it said you should be able to access an ANA lounge. So don't take no for an answer! Bring evidence..
Also be sure you're bringing the real plastic UC membership card with you..not the Club Visa...the actual membership card.
Print the page that represents the airport you're visiting. I selected a flight from NGO-HND..flying economy but with a paid United Club membership..and it said you should be able to access an ANA lounge. So don't take no for an answer! Bring evidence..
Also be sure you're bringing the real plastic UC membership card with you..not the Club Visa...the actual membership card.
Mar 10, 2016, 10:43 am
#50
In memoriam
Join Date: Mar 2000
Location: IAD, BOS, PVD
Programs: UA, US, AS, Marriott, Radisson, Hilton
Posts: 7,203
Mar 10, 2016, 1:14 pm
#51
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,894
At any rate, OP is not missing much other than middling sake and self pour draft beer machines. Many of them only have sembei as snacks. Better than the terminal, but not by a huge margin.
Mar 10, 2016, 1:15 pm
#52
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,402
So if the ANA domestic lounges have the Star Alliance logo, the OP should have been admitted if they had their membership card with them.
Mar 10, 2016, 2:16 pm
#53
Join Date: Jan 2004
Location: Denver, CO, USA
Posts: 255
Mar 10, 2016, 2:45 pm
#54
Join Date: Apr 2003
Location: USA
Programs: UA 1K, Starwood Platinum, Hyatt Diamond
Posts: 982
This is not correct. Specific list: https://www.united.com/web/en-US/con...ations/bf.aspx
The United Club membership card bears the "Star Alliance Lounge" logo, which means it's valid at every Star Alliance lounge, with some exceptions (including First Class lounges, or lounges explicitly designated as Star Gold lounges such as LH and LX Senator Lounges, lounges that have capacity controls, third party lounges, etc.) when departing on a Star Alliance flight.
The only other membership card that provides the same level of access is the Air Canada Maple Leaf Lounge *Worldwide* membership card. (AC also sells cheaper memberships that don't include worldwide Star Alliance lounge access.)
The link above merely refers to third party lounges that United uses for their own flights. It has nothing to do with United Club membership - even though I wholeheartedly agree it's anything but clear.
ANA Domestic lounges (sometimes called Signet Lounge) are definitely available to United Club members.
Agent training is often a challenge. The United Club card has a barcode. It's worth asking the agent to scan it and see what happens. The computer should just say access granted. Printing out rules does also help, too. Unfortunately some agents don't like to be told what to do.
Last edited by WineCountryUA; Mar 13, 2016 at 12:51 am Reason: Lack of acknowledgement of relationship to external link
Mar 10, 2016, 3:29 pm
#55
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
That's a misunderstanding of the rules. The OP is right, they should have been admitted.
The United Club membership card bears the "Star Alliance Lounge" logo, which means it's valid at every Star Alliance lounge, with some exceptions (including First Class lounges, or lounges explicitly designated as Star Gold lounges such as LH and LX Senator Lounges, lounges that have capacity controls, third party lounges, etc.) when departing on a Star Alliance flight.
The only other membership card that provides the same level of access is the Air Canada Maple Leaf Lounge *Worldwide* membership card. (AC also sells cheaper memberships that don't include worldwide Star Alliance lounge access.)
The link above merely refers to third party lounges that United uses for their own flights. It has nothing to do with United Club membership - even though I wholeheartedly agree it's anything but clear.
ANA Domestic lounges (sometimes called Signet Lounge) are definitely available to United Club members.
The United Club membership card bears the "Star Alliance Lounge" logo, which means it's valid at every Star Alliance lounge, with some exceptions (including First Class lounges, or lounges explicitly designated as Star Gold lounges such as LH and LX Senator Lounges, lounges that have capacity controls, third party lounges, etc.) when departing on a Star Alliance flight.
The only other membership card that provides the same level of access is the Air Canada Maple Leaf Lounge *Worldwide* membership card. (AC also sells cheaper memberships that don't include worldwide Star Alliance lounge access.)
The link above merely refers to third party lounges that United uses for their own flights. It has nothing to do with United Club membership - even though I wholeheartedly agree it's anything but clear.
ANA Domestic lounges (sometimes called Signet Lounge) are definitely available to United Club members.
Agent training is often a challenge. The United Club card has a barcode. It's worth asking the agent to scan it and see what happens. The computer should just say access granted. Printing out rules does also help, too. Unfortunately some agents don't like to be told what to do.
Last edited by WineCountryUA; Mar 13, 2016 at 12:53 am Reason: quote updated to reflect Mod edit
Mar 13, 2016, 12:22 am
#56
Join Date: Jan 2010
Location: Austin
Programs: AA EXP, Hyatt Glob, Hilton Diamond, Marriott Titanium, UA *S, BA Fanboy
Posts: 414
Updating my own thread... No problems at the lounge in HND, even though the star alliance website actually says there isn't a domestic lounge for UC users here.
Agents were friendly and very aware of what a paid membership is.
Agents were friendly and very aware of what a paid membership is.
Mar 13, 2016, 11:14 am
#57
Join Date: Jan 2004
Location: Denver, CO, USA
Posts: 255
That's a misunderstanding of the rules. The OP is right, they should have been admitted.
The United Club membership card bears the "Star Alliance Lounge" logo, which means it's valid at every Star Alliance lounge, with some exceptions (including First Class lounges, or lounges explicitly designated as Star Gold lounges such as LH and LX Senator Lounges, lounges that have capacity controls, third party lounges, etc.) when departing on a Star Alliance flight.
The only other membership card that provides the same level of access is the Air Canada Maple Leaf Lounge *Worldwide* membership card. (AC also sells cheaper memberships that don't include worldwide Star Alliance lounge access.)
The link above merely refers to third party lounges that United uses for their own flights. It has nothing to do with United Club membership - even though I wholeheartedly agree it's anything but clear.
ANA Domestic lounges (sometimes called Signet Lounge) are definitely available to United Club members.
Agent training is often a challenge. The United Club card has a barcode. It's worth asking the agent to scan it and see what happens. The computer should just say access granted. Printing out rules does also help, too. Unfortunately some agents don't like to be told what to do.
The United Club membership card bears the "Star Alliance Lounge" logo, which means it's valid at every Star Alliance lounge, with some exceptions (including First Class lounges, or lounges explicitly designated as Star Gold lounges such as LH and LX Senator Lounges, lounges that have capacity controls, third party lounges, etc.) when departing on a Star Alliance flight.
The only other membership card that provides the same level of access is the Air Canada Maple Leaf Lounge *Worldwide* membership card. (AC also sells cheaper memberships that don't include worldwide Star Alliance lounge access.)
The link above merely refers to third party lounges that United uses for their own flights. It has nothing to do with United Club membership - even though I wholeheartedly agree it's anything but clear.
ANA Domestic lounges (sometimes called Signet Lounge) are definitely available to United Club members.
Agent training is often a challenge. The United Club card has a barcode. It's worth asking the agent to scan it and see what happens. The computer should just say access granted. Printing out rules does also help, too. Unfortunately some agents don't like to be told what to do.
Mar 14, 2016, 2:25 pm
#58
Join Date: Jul 2013
Location: Kaiserslautern
Programs: UA G 1.9MM, HH Diamond, Global Entry
Posts: 439
Straight from the *A website lounge access and rules:
Paid Lounge Membership Customers
As an eligible holder of Paid Lounge Membership, you have access to any Star Alliance member airline Business Class Lounge2. Eligible paid memberships include United Club and Air Canada Maple Leaf Club – Worldwide. You will need to show your boarding pass for a Star Alliance flight departing from the local airport together with your valid eligible paid lounge membership card, displaying the Star Alliance Lounge Logo. You are entitled to a maximum of one guest. 2 Except in Singapore where the Singapore Airlines Krisflyer Gold Lounge is available.
My only point of curiosity is that if you are willing to pay for a UC membership, why wouldn't you fly enough to be *G?
Paid Lounge Membership Customers
As an eligible holder of Paid Lounge Membership, you have access to any Star Alliance member airline Business Class Lounge2. Eligible paid memberships include United Club and Air Canada Maple Leaf Club – Worldwide. You will need to show your boarding pass for a Star Alliance flight departing from the local airport together with your valid eligible paid lounge membership card, displaying the Star Alliance Lounge Logo. You are entitled to a maximum of one guest. 2 Except in Singapore where the Singapore Airlines Krisflyer Gold Lounge is available.
My only point of curiosity is that if you are willing to pay for a UC membership, why wouldn't you fly enough to be *G?
Mar 14, 2016, 2:44 pm
#59
Join Date: Aug 2011
Posts: 29
Why buy it if not flying enough to be *G?
I fly under 30k a year but I also use other Club Card benefits. For example, just the 90 day post purchase price match benefit has yielded me over $500 so far this year. That is far more than I pay for the card.
Also, thanks for the information as I was getting tired of being rejected at the Kansai Lounge because I was not *G. We will see what happens this month.
Cheers,
Mike
Also, thanks for the information as I was getting tired of being rejected at the Kansai Lounge because I was not *G. We will see what happens this month.
Cheers,
Mike
Last edited by Mikerascan; Mar 14, 2016 at 4:38 pm
Mar 16, 2016, 7:22 pm
#60
Join Date: Nov 2003
Location: Houston, TX USA
Programs: One or two :)
Posts: 129
