2012 GPU's and RPU's posting
 

Looks like GPU's and RPU's earned during 2012 are posting. My RPU's posted yesterday and my GPU's posted today.

Interesting points:

1. The expiration dates are the dates actually posted to my account and not the actual dates earned. In my case, two extra months of life. Seems logical because I did not have effective use of the Upgrade Instruments during the period of time that they were withheld from my account. I was ready to argue if UA had tried to backdate the Instruments and I am somewhat surprised that they didn't try to do this. Maybe they realized the kind of blunder they created in an attempt to reduce mileage earned with a "shrinking globe".

2. Like a number of others here, I received 150% mileage bonus for NC upgrades that cleared on PMUA prior to 3/3 and showed up as Z in my account summary. These bonuses have not been corrected. The aggregate amount of my "mistake" bonuses is in excess of 15,000 miles, enough to award me 2 additional RPU's that I should not have received credit for. Maybe a decision has been reached to "let these slide". Otherwise, it would seem to be a rather lame approach to go back in, correct the mistake Z bonuses and then take away GPU's and RPU's. But maybe that is just another example of the inept IT department trying to fix the problems (that they created in the first place) at the new UA.

Considering that UA still seems unable to get a MileagePlus card kit delivered to a bunch of us despite repeated requests...

Why is the "print duplicate membership card" functionality STILL disabled on the website???

:td::td:

What's weird is that I received two card kits at the same time. One was a Gold kit (my status last year) and the other was Platinum (my current status). No wonder they are behind - they are wasting time sending erroneous ones to folks like me.

I got my original 1K kit, though that was still a few days late.

But my GS kit (from MM companion status match) has been MIA, despite supposedly being mailed on March 13, and then re-ordered with a promise of 7-10 days until receipt on March 28.

International travel on April 23rd. Would be nice to have the right card. Even a paper version.

Things still suck
 

Trying to use an e-certificate online, but no luck was told to call1-800-396-1751. After 20 minutes got someone but now he can't figure how to process the certificate and I am coming up on an hour on hold.

By the way, was told by the CSR that I was going to get hit with a $25 service charge. I said you are charging me because your system doesn't work, that makes no sense. I mentioned I was 1K, so he said he will waive the fee.

When will this nightmare of horrible customer service and website end? It really is time for a congressional investigation. Consumers have wasted countless hours with the clowns at United for the last six weeks.

so i get the email prompting us to check in
 

for tomorrow's flt to GIG from IAD. Me on a Gov fare and my son on an award. Go through the check-in for both of us up to the baggage info and press continue and the thing freezes up. the bed airplane and car going round and round. Nothing for more than 10 mis. Call Premier line. They say I am not showing as checked in. I explain the process and they groan and say call later if the process does not complete. The software is not up to the challenge. They are causing us to call constantly to do stuff we are trained to do online. BTW the seats I selected which did not show on the seatmap this afternoon are the seats i am assigned. can't print the boarding pass dead in the water as the thing goes round and round forever.

Biz 1st sold out. Offered earlier today for $500 each way plus 25000 miles.

Where is UAInsider? She and her minions are being trained on CObol +/or fortran as we speak so they can fix this mess that is shares.

Is anyone else still experiencing issues with negative PQMs , or PQMs just not appearing? I had a flight post 2 days ago, and I still have negative PQMs - and the number doesn't even match. it seems that RDMs and segments are posting w/o a problem, but that the PQMs are compeltely hit or miss.

Calling has done me no good because the agents "can't see what I'm talking about." Sigh. Why do I bother? lol

This seems to be a new problem but one others have regularly reported--probably caused by one of the band-aids UA's IT staff applied to try to fix something else.

Just spent 40 minutes with a Premier CS agent to change one leg of a flight next week. I went on-line, tried to do the change myself, got an Error msg directing me to call.

The CS agent apologized profusely for keeping me on hold, told me SHE was being put on hold by a supervisor authorized to work through a problem: even though I was only supposed to be charged original ticket price differential and $150 change fee, the computer was telling her to charge me for an entirely new ticket, priced at $769. She knew that was wrong, thus extra work for her and time waiting for me to get it resolved.

20 minutes later, she comes back on and we get to talking about the nightmares she and her fellow CS agents are enduring. So while she's typing on her keyboard to finish my change of itinerary, she says she's been doing this for 18 years, and never seen a system so broken. She says under the old system, she typically processed 17 calls an hour. She says yesterday, she had her best day since the March 3 change: she processed 14 calls during her 8 hour shift. She says she goes home exhausted by this. She was extremely good-natured, very friendly, and I really felt for her. At the end, we both laughed about the absurdity of it all, and I wished her a better day ahead.

This is the reality of the merger of these two airlines, from the perspective of one transaction between customer and CS agent. FWIW....

Found a flight I wanted to use VDB vouchers for. Called UA 1K line to put flight on hold, agent insisted that I needed to send in the vouchers rather than go to the airport. "Sure, I can put it on hold, you can mail them in, and it will ticket once we receive the vouchers." R space was available and I wasn't willing to wait a few weeks for it to ticket, so I insisted she put it on hold so I could ticket at the airport. Time: 25 minutes

Drive to the airport...

Wait in line for an agent to help us - we were first in line at the Additional Services counter at SEA. There were probably 5 people in the economy check-in line, and no one in any of the other lines. Time waiting: 25 minutes

Agent comes over to help us, I show him what we need to do and his response was "ahhh, she told me you just needed to ticket something, I don't know how to do the vouchers". He ended up slogging through, getting help from 3 other agents at various times, commenting on how difficult it was compared to the old system. They were looking up codes from pieces of paper the whole time... CAVI[creditcardnumber]TC6, no slashes. Time spent: 40 minutes

Boot up my laptop in the airport, try to upgrade the flight into R as there was space available, website errors out. Call UA 1K line, wait time posted as 3 minutes. Hung up after 30 minutes as we had dinner reservations to get to on the way back from the airport.

After dinner, called UA 1K line again, wait time posted as 3 minutes and it took about that long to get through. Agent was surprised I found R space for 2 people on a TATL, put through the GPU requests pretty quickly. Time: 10 minutes.

Both the ticketing agent and the 1K agent commented on how this was much more difficult than it used to be (but the 1K agent did say it was nice how they could do sponsored GPUs over the phone). I'd agree.. on pmUA, this would take me ~5m at the airport to ticket and I'd do the upgrade online, on a site that worked.

Hopeful these kinks will get worked out over time, but I'm not going to hold my breath.

And all this is a people problem how?

Wasn't that what Jeff said on a flight from ORD to DEN?

Sure, people build proficiency with new systems over time, but fundamentally, these agents will never be as proficient as they used to be as the tools they use are less efficient.

I actually saw a post from UAInsider yesterday. I was beginning to wonder if UAInsider still existed.

^^ SHARES isn't the cause of every problem customers experience with United post 3/3, but that system isn't helping.

leaving tonight for rio
 

tried checking in a few times without success same as son who is accompanying me. you go through the whole data entry exercise and then the thing cannot spit out a boarding pass. called again and was patiently told yes there are systems problems and yes they can't do anything about them and that i can wait until i get to the airport.