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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   March 3rd, 2012 System Integration Master Thread (PSS) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1319984-march-3rd-2012-system-integration-master-thread-pss.html)

flyer_south Mar 18, 2012 11:23 am


Originally Posted by denis in denver (Post 18223303)
I am on 592 LAX-JFK on March 23. I put in for upgrade (regional) when I booked the flight a few weeks ago. It has been showing waitlisted since. Yesterday I noted that the flight was now showing RN9 but I was still showing waitlisted. I called the 1k desk to see what was going on. I was told that indeed there was upgrade seats in Business available but she could not manually upgrade me because it was automated. okay I said. I got up this morning to check and I am still waitlisted, yet the fare codes are still showing RN9.

Is this a computer issue or is something else going on. I am aware that there may be other pax ahead of me on the upgrade list (no way of knowing, I guess) but if that was the case those should be clearing and at some point the upgrades would be gone and not continuing to show at least 9 upgrade seats available.

I have found the info in displayed buckets to be not reliable. For example, a flight was showing H9, Q9 etc but only M class was available for purchase.

goalie Mar 18, 2012 11:29 am

I know "instant ticketing" is no more but 7 days and still waiting
 
March 11 & 12:
I called Websupport* to book tickets using e-certs. Took a while but got it all done and was told it should be ticketed within 3 days (no problem as I understand that "the new system" is so advanced that it doesn't/can't do instant ticketing :rolleyes:)

March 19:
None of the reservations are ticketed with all showing either one of the two messages...


Thank you for choosing United Airlines. Your purchase is confirmed. You will be promptly notified once the internal processing of your reservation has been finalized so that you can request additional receipts, export to Microsoft Outlook, refund or change your flight, view/change seats, check-in, or email or print your itinerary.
or


This reservation is not ticketed. We will hold this reservation until midnight Tue., Mar. 13, 2012** in San Francisco, CA (SFO)


I called Websupport*** this morning and was told that everything is fine but bookings are being ticketed based on their departure date. Now I understand that my reservations cover the dates of 9/22/12 thru 10/27/12 but this is just nonsense as even if their were issues with the booking under PMUA, it would not take a week to ticket an e-cert reservation :mad:



*kudos to Websupport ^ as they knew exactly how to handle it as they did PMUA-just took a bit longer due to the learning curve with SCARES

**Some reservations show the original booking date, some have a rotating date which changes up by one day on a daily basis and some still show the original booking date

***The recording said my wait time was 60 minutes but my call was answered within 3 minutes

pdx1M Mar 18, 2012 11:32 am


I have found the info in displayed buckets to be not reliable. For example, a flight was showing H9, Q9 etc but only M class was available for purchase.
I suspect what you are seeing is something different. There can be buckets available for sale on a flight but no active fare for that class for the destinations involved. The buckets may be there for other routings. The R and RN should not have this property with the possible exception of a direct flights with multiple legs where the waitlisted upgrade is for the single end-to-end (and I'm not sure this would be how the waitlisted segments would actually appear). R should clear on a leg by leg basis if R>0 for the leg. What folks are seeing (myself this morning) seem to be computer system failures where the waitlist simply isn't being processed even though someone initiating a completely new request will clear instantly.

denis in denver Mar 18, 2012 11:32 am


Originally Posted by denis in denver (Post 18223575)
i have the same issue for a flight on March 23. I have been waitlisted since booking when I used a regional for upgrade. Yesterday and still today RN9 is listed but no upgrades seem to be going anywhere - certainly not to me. I called 1K desk she acknowledged that there was upgrade space available but she could not upgrade me manually. Said to wait for the system to work automatically. 24 hours later, still no joy and fare code still showing RN9

Got the problem resolved...due to helpful CSR in Honolulu

rob_flies_ua Mar 18, 2012 12:44 pm


Originally Posted by edcho (Post 18224156)
However, they should've been readjusted on 1/1/2012 during the lifetime recalculation (assuming you were an elite at that time).

Do you have a citation for this? As far as I knew, the readjustment did not go back and add 500 mile minimums to anything.

edcho Mar 18, 2012 1:05 pm


Originally Posted by rob_flies_ua (Post 18224617)
Do you have a citation for this? As far as I knew, the readjustment did not go back and add 500 mile minimums to anything.

I do not -- I will try to go back into that monstrous thread and search for the 500 min adjustments. I could be wrong though as I'm recalling it from memory.

Kurtackman Mar 18, 2012 1:09 pm

Downloading flight into iCal (Mac) doesn't work
 
Apologizes if this has been posted but I didn't see anything. The old united site let me download each segment an properly have those show up in iCal on the Mac. Now, when I book a round trip flight and download the event, it blocks out the entire time from when the first flight leaves to when the final flight returns. I hope it can work like the old way again soon.

rob_flies_ua Mar 18, 2012 1:19 pm


Originally Posted by edcho (Post 18224705)
I do not -- I will try to go back into that monstrous thread and search for the 500 min adjustments. I could be wrong though as I'm recalling it from memory.

Hi edcho, the closest reference I can find is the last reply in http://www.flyertalk.com/forum/17742795-post170.html

Originally Posted by UA Insider (Post 17742795)
Anything that did not count toward elite status previously, was not counted.

So if a flight did not get 500 mile minimums at the time it was first posted, it wouldn't get a 500 mile minimum during the readjustment. I thought I saw some other examples involved Shuttle by United not getting a retroactive minimum but I can't find them right now.

WineCountryUA Mar 18, 2012 2:05 pm


Originally Posted by edcho (Post 18224705)
I do not -- I will try to go back into that monstrous thread and search for the 500 min adjustments. I could be wrong though as I'm recalling it from memory.

There was no adjustment for 500 miles mins in the recal. The recal gave you EQMs earned based on the rules at that time in place of BIS -- that all it did. The was the PMCO appraoch and the recal was to place all on the same method -- EQMs earned. It did not change earning rules ( or the PMCO folks getting 50% would have rights to request a recal.


Originally Posted by rob_flies_ua (Post 18224778)
....
So if a flight did not get 500 mile minimums at the time it was first posted, it wouldn't get a 500 mile minimum during the readjustment. I thought I saw some other examples involved Shuttle by United not getting a retroactive minimum but I can't find them right now.

correct -- there was no mention of any adjustments of 500 mile min


Originally Posted by UA Insider (Post 17742795)
...

Hi LongingForORD, all in all, anything that counted toward elite status in previous years was counted. Anything that did not count toward elite status previously, was not counted. For example, the following count as part of your recalibrated lifetime balance:
  • EQM earned from flights on Star Alliance partners
  • EQM earned from class-of-service / full-fare bonuses (typically 50% for First, Business, and full-fare Economy)
  • EQM earned from activity with specific Chase Credit Cards
  • EQM from certain promotional offers, such as Double EQM or Purchase EQM offers
Examples that don’t count include:
  • Redeemable/award miles from credit card spend, hotel, car or retail partners
  • Purchase Miles, Gift Miles, Transfer Miles or Reward Miles
  • Redeemable flight bonus award miles, including elite bonus miles (25% for Premier, 100% for Premier Executive and 1K)
  • Redeemable bonus award miles from most promotional offers
  • Flight miles from non-Star Alliance partners
  • Redeemable/award miles earned from class-of-service / full-fare bonuses (in 2011, typically between 25% and 50% for First or Business)
Shannon


edcho Mar 18, 2012 2:14 pm


Originally Posted by WineCountryUA (Post 18225006)
There was no adjustment for 500 miles mins in the recal. The recal gave you EQMs earned based on the rules at that time in place of BIS -- that all it did. The was the PMCO appraoch and the recal was to place all on the same method -- EQMs earned. It did not change earning rules ( or the PMCO folks getting 50% would have rights to request a recal.

correct -- there was no mention of any adjustments of 500 mile min

Interesting -- but the 500 minimums did count for elite status if the "anything that counted toward elite status in previous years was counted" statement was to be held. It wasn't counted as a bonus either. Also, there was a time (when I was 12-13 years old I think) where I flew 100 mile flights weekly and had 500 min (without elite status on CO).

UA-NYC Mar 18, 2012 2:20 pm


Originally Posted by goalie (Post 18224200)
March 11 & 12:
I called Websupport* to book tickets using e-certs. Took a while but got it all done and was told it should be ticketed within 3 days (no problem as I understand that "the new system" is so advanced that it doesn't/can't do instant ticketing :rolleyes:)

Glad you got it done - looks like this wasn't hyperbole taking days, or even over a week, to ticket, despite some non-believers denying that length of time.

goalie Mar 18, 2012 3:05 pm


Originally Posted by UA-NYC (Post 18225077)
Glad you got it done - looks like this wasn't hyperbole taking days, or even over a week, to ticket, despite some non-believers denying that length of time.

Just remember, kids-I'm booked but not ticketed going on 7days (that's for all the non-believers out there ;))

rch4u Mar 18, 2012 3:05 pm

I was waitlisted for SNA-SFO A319 in May with a GPU (continuing to IAD, upgrade already cleared) - I know, a waste of a GPU. R1 and RN1 this morning but still waitlisted - called - agent apologized, got a supervisor (meaning it took 30 minutes) - upgrade cleared.

Definitely monitoring my other RPU/GPU-waitlisted upgrades VERY closely.

mnmag Mar 18, 2012 3:18 pm


Originally Posted by goalie (Post 18225302)
Just remember, kids-I'm booked but not ticketed going on 7days (that's for all the non-believers out there ;))

I ended up calling in this morning, I had a tkt booked/confirmed, but not ticketed since 3/7! It was successfully ticketed, but I doubt it would have happened unless I called in!:eek:

WineCountryUA Mar 18, 2012 4:44 pm


Originally Posted by edcho (Post 18225046)
Interesting -- but the 500 minimums did count for elite status if the "anything that counted toward elite status in previous years was counted" statement was to be held. It wasn't counted as a bonus either. Also, there was a time (when I was 12-13 years old I think) where I flew 100 mile flights weekly and had 500 min (without elite status on CO).

May be some confusion in terms here -- when there was a 500 mile min that applied to EQMs at the time of earning, those did count.
UA/UX flights that had 500 miles mins had always been counted in Lifetime miles.
UA flights that did not 500 mile mins -- such as UA Shuttle -- were not adjusted to 500.
A* flights that did not have 500 mile mins at the time of earning where not adjusted. (beleive LH did not always have 500 min but was changed later)

So there was not a banket readjustment for 500 mile mins -- the EQMs based on rules at that time were used on the adjustment.

As for CO OP -- there was no readjustment of those Lifetime credits.


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