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Originally Posted by demosthenes1
(Post 18206085)
+1000
Trust is broken. It's time to start fixing it, United. |
Originally Posted by whatsupss
(Post 18206496)
I bought my award ticket three weeks on continental.com.
By my reservation is not still ticked. On hold from last 2 hrs but nobody picks up the phone on reservation desk!!! I need to book my return ticket and hotel. I call the Asiana Airlines (the airline i am flying) they said they have my reservation and reserve seats but united hasn't ticketed my reservation and they will cancel the reservation if united doesn't process my ticket. Please let me know how do i get my reservation confirmed? any other phone # i can call. |
Misison Accomplished?
Originally Posted by avidflyer
(Post 18206052)
This has gone on too long. We need a post spelling out what is broke, what is new (previously unannouced) policy and in general a lifeline to hang on to.
Instead there seems to be a UAL verison of "misison accomplished" with no more daily updates and the hub.united.com headline trumpeting: "united.com integration complete." Nothing kills customer loyalty faster than the inability to trust the firm with whom you are dealing. |
Originally Posted by johnru36
(Post 18206564)
+1000%.
Instead there seems to be a UAL verison of "misison accomplished" with no more daily updates and the hub.united.com headline trumpeting: "united.com integration complete." Nothing kills customer loyalty faster than the inability to trust the firm with whom you are dealing. |
Originally Posted by johnru36
(Post 18206564)
.... with no more daily updates ....
Update on our passenger service system conversion Today's post includes Since the conversion, we have had dependable airline operations and good on-time performance. However, we have had some technical issues that have affected our customers, as would be expected with a very complex systems change. We have already solved many of the issues and are working to rapidly solve the remaining ones. We’re making a special effort to ensure we offer the services that let our Premier members take advantage of their status and benefits. You may have a longer wait time to reach our phone-contact centers and we are working to reduce the time it takes for you to reach us. We have increased staff at our contact centers to serve you better. We apologize if you have had difficulty with your travel planning, and we are grateful for your patience. Our technology and customer service teams are working hard to finish the system updates that will help us deliver the service and information you expect, and we will be making even more progress in the days ahead. Thank you for your business, your patience and your understanding. We will keep you posted as we continue to make progress. |
Originally Posted by WineCountryUA
(Post 18206600)
Well, in all fairest to UA,they have been posting daily updates (a bit brief but acknowledging some level of issues)
Update on our passenger service system conversion |
Originally Posted by NickP 1K
(Post 18206526)
Try the old CO Res desk for Intl awards: 1-800-344-4411.
Thanks |
Originally Posted by whatsupss
(Post 18206625)
Thanks but that phone doesnt work its "TALK LINE" please anybody has the correct phone #.
Thanks |
Originally Posted by rhodeweary
(Post 18206476)
I woke up this morning to find all of my flight segments posted, with EQM totals that are correct (yesterday, flights posted but didn't match the EQM total). Of course, two F segments on USAirways were miscalculated, but at least the miscalculations add up correctly! It's like Christmas. Geesh.
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Thanks nick but i think its the same message i got before "Wait time more than 30 mins".
Did they just let go all the customer service reps whats the deal why can't they pick up the phone! |
Originally Posted by WineCountryUA
(Post 18206600)
Well, in all fairest to UA,they have been posting daily updates (a bit brief but acknowledging some level of issues)
Update on our passenger service system conversion Today's post includes far from what many FTers would like to see but also far from saying they have no issues and its done. http://abclocal.go.com/kgo/story?sec...ula&id=8581600 |
Originally Posted by mkl37
(Post 18206649)
Is your lifetime miles updated with the new posted flights? Mine's was not updated correctly with my flights from at least last week.
no the lifetime is not updated |
Originally Posted by mkl37
(Post 18206649)
Is your lifetime miles updated with the new posted flights? ..
Originally Posted by UA-NYC
(Post 18206617)
That "update" is pretty sad - zero recognition of specific issues (missing miles, UG issues, lost seat assignments, etc.)
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Originally Posted by avidflyer
(Post 18206052)
These are not one-off problems or picky customers. These are systemic issues and there is no complete accounting from UA on what is going on. The Integration issues thread is great but this needs to be a separate statement. I am not an alarmist and I have faith this will get better but when you see posters who have control of corporate travel making statements like: "UA is out until further notice because their issues are costing us $$" you NEED to worry. UA is not "too big to fail" and a exodus of the folks who DO PAY big $$ for F/J tickets is exactly what you do not want.
Please make a statement on the overall state of the airline. As a previous CO Plat and UA 1K MM, this decline is discouraging. |
Originally Posted by WineCountryUA
(Post 18206701)
in my case yes -- lifetime was updated with flight postings.
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