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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   March 3rd, 2012 System Integration Master Thread (PSS) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1319984-march-3rd-2012-system-integration-master-thread-pss.html)

Buzzman Mar 21, 2012 6:55 am

Is it just me?
 
I've read back a bit and it seems that many post 3/3 flights have posted.... but mine remain locked at pre 3/4... I had a R/T SNA-MKE on the 10th and it's not there, although when I went in and request mileage credit, it stated it had already posted...

pinguy Mar 21, 2012 7:45 am

Flying SAN-ORD today and returning tomorrow. Can't check-in online because the reservation shows my outbound is ORD-SAN (tomorrow) and return is SAN-ORD (today). The message says I have to wait 24 hours to check-in! LOL. Hopefully, the airport will be able to check me in and I'll still have my upgrade seat.

cesco.g Mar 21, 2012 8:41 am

Flight taken on 3/12 still not showing. Was told by MP agent that it did not show, because it was upgraded - not sure if this is part of the "ON-syndrome" mentioned here? Was told to be patient and wait 7 days for it to post.

LAXOGG Mar 21, 2012 8:57 am


Originally Posted by cesco.g (Post 18243978)
Flight taken on 3/12 still not showing. Was told by MP agent that it did not show, because it was upgraded - not sure if this is part of the "ON-syndrome" mentioned here? Was told to be patient and wait 7 days for it to post.

I have one also. Playing to be patient until 3/31/12.

rob_flies_ua Mar 21, 2012 9:01 am


Originally Posted by Silver Fox (Post 18242521)
Well I think I will get to experience the joys of the "is it a new 777 or not" for the next few days until my LHR-SFO flight. Changing from 77Q to B777 at the moment with the 77Q showing as the seat map - the fun being whether I will be able to change seats at check-in time - but I really want to turn this auto check in feature to off but cannot.

So my question about auto check in for those that have used it: does it only get enabled if you check in online for a flight and only work on the return segment ? ie. I do not want it to be enabled for the first segment as I expect the 777 seat fandango.

Not a direct answer to your question, but you should still be able to change your seats even if you're auto checked in - at least, I've been able to do so using the website (but you have to go through the check-in page again, not through the reservation page).

demkr Mar 21, 2012 9:17 am

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

PS flight cleared into R/Biz and now I have the "A modification has been made" message. Should I call or wait or what?

totmode Mar 21, 2012 9:31 am


Originally Posted by 1kprem (Post 18242795)
Flight upgraded to ON. These flights are not posting miles or PQM/PQS class of service bonuses correctly. This issue will be addressed with an update to the system next week (week of March 19th). Missing accruals for ON will post after this fix

My DCA-ORD-DCA (7MAR-9MAR) flights were purchased in E class in Feb. At that time I applied 2 regional upgrades. In the post-merger ticket it was showing as ON class. According to UAInsider's information there is a fix due the week of March 19th. Just curious if that is still on track?

There is no light to this issue. No updates from UA Insider so far. I called Mileage Plus yesterday and was told to wait till end of the month. Who knows when they are going to fix it...it's very embarrassing that the system takes more than three weeks to fix anything at this point.

ElieW Mar 21, 2012 9:57 am


Originally Posted by demkr (Post 18244169)
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

PS flight cleared into R/Biz and now I have the "A modification has been made" message. Should I call or wait or what?

Call. You likely won't be able to print a BP until it's fixed. If this is the outbound leg, you may not be able to check in. Or if you are the relaxed type you can wait till you get to the airport (and just hope there isn't a long line for check in).

MichaelaMichaels Mar 21, 2012 9:58 am

Slight Headway?
 
Well...I finally reached an 1k agent who helped redeposit a missing upgrade. My wait time on hold was only 1 hour--an improvement--to get the issue resolved. She also said she credited my account for two missing flights on 3/2 and 3/4. Hopefully, they will show up. My flight from 3/17 already posted. I am still skeptical about the upgrade process, as I was not upgraded this week on 2 flights where I am ALWAYS upgraded. Spent some time talk to FA on board, at the gate, and the United Club. Everyone is very frustrated and very vocal about it.

ElieW Mar 21, 2012 10:03 am

Things getting worse
 
It's been a tough week for travel.
  1. Miles from multi segment flights are only posting 1 segment.
  2. Miles from flight in January still not posting (after 3 calls).
  3. Luggage was lost on Sunday. Once it arrived at CRW the folks there held it for 12 hours and told me not to come collect it since it was already on truck for delivery. I went to airport and literally walked in the to the back office and took my bag.
  4. Was told it will take 10-12 weeks to get reimbursed for costs associated with lost luggage.
  5. Upgrades to R posting as Z (no complaints on that one :) ).
  6. Can't change my seats on the new .bomb. Firefox detecting an infinite redirection loop.
  7. 2 GPU's and 1 RPU not redepositing.
  8. Talked to a bunch of UA employees and it's deplorable about the lack of training they have received.

Things going from bad to worse. Just remember that we and many employees are all in the same boat.

demkr Mar 21, 2012 10:24 am

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

Just called and the agent made the error go away (despite denying that it even existed) lol hey i'll take it!

RTWSTARALLIANCE Mar 21, 2012 10:27 am

I agree. Front line employees and in it with us more than ever. The suits got problems. Would anyone want to be a suit at UA these days? Not.

hastings Mar 21, 2012 11:03 am

United/Continental web and phone consolidation a Diaster
 
The United/Continental reservation consolidation is not going well. I tried to change a flight. The web page couldn't do it and referred me to a phone number. The phone number (for Gold Cards) told me my wait would be more than 30 minutes and that I should go to the web page. Circular error? I was on hold for 50 minutes and it took another 20 minutes to learn the cost of changing the ticket was prohibitive. So much for the benefits of a million miler.

goalie Mar 21, 2012 11:57 am

10 days and reservations STILL not ticketed
 
Booked reservations on 3/11 for travel in September and October via websupport as my e-certs would not take via United's "new and improved" website.

I know that COdbaUA does do "instant ticketing" and I can live with waiting a day or two but NOT 10 days!

I have PM'd UA Insider with the PNR's after roughly 6 days and not even a courtesy response to the effect of "sorry I'm hammered but I'll have someone look into it as soon as I can" (or something similar)

I called reservations today and was told that "everything is fine" with my reservations but reservations waiting to be ticketed are being handled based on travel dates with those closer in being ticketed first. :eek:

Sorry but this is a big Whiskey-Tango-Foxtrot afaic and totally not acceptable as a major airline vs a glorified regional carrier would not have this issue (and I'm not even gonna get into the issue that there was (n.b. was) upgrade availability up until yesterday)

:mad::mad::mad::mad::mad::mad:

There-now I feel better and thanks for letting me rant :)

OtleyFlyer Mar 21, 2012 12:10 pm


Originally Posted by goalie (Post 18245276)

There-now I feel better and thanks for letting me rant :)

You have my sympathies - I cancelled a flight that failed to ticket after 20 hours because it was clear it wasn't going to emerge from batch hell before the free 24 hour cancellation deadline, and in the meantime the R availability I spotted had gone away....


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