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Originally Posted by goalie
(Post 18250855)
So with my rant above, 6 out of my 10 reservations from the above post "where all was fine" and are just waiting to be ticketed are not gone. On hold waiting for reservations as we speak.
Memo to CodbaUA: So how's that merger thingy treating you? Still think it's only a few glitches here and there? A real airline like PMUA (and the real UA imho) would not have these problems :mad::mad::mad::mad::mad::mad: Goalie...maybe you should do what I have done and start giving chocolate (tootsie pops in your case) to AA staff or DL staff or B6staff...and staying as far away from the CF (Air Force terminology) that UA has become. It is not the UA you and I once knew and respected...and who respected us! |
http://www.uatimetable.com redirects to http://www.united.com/timetable which is broken.
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Originally Posted by 21A
(Post 18252027)
http://www.uatimetable.com redirects to http://www.united.com/timetable which is broken.
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Originally Posted by Brasila
(Post 18251868)
Same thing happened to me. I miss 1K Voice where a response usually came in 1 day if not sooner. I have a feeling that nobody that the customer deals with at UA has any power to do anything. I would not be surprised if our emails are just going in some In Box that nobody reads or deals with.
I have heard so many different dates that the "FIX" is coming that I do not believe them at all any more. I am not buying any more tickets on UA until I see that things work as they are supposed to. :confused: After a not so heavy flying year last year, I've already had a moderately heavy flying year this year and the 3/3 conversion did not correctly account for my PQM fare bonuses since January.... which has delayed my status requal / upgrade this year (~5-7k in bonuses missing). I am more than frustrated that I can't get in touch with anyone about this. Also, the United MP number's automated service told me flat out to "call back later", and *literally hung up on me* when I tried to boot out of the prompts to talk to an Agent about this issue and the fact that I can't talk to anyone. Borderline hilarious. In a maddening, terrible service kind of way. 2 questions I had: - Anybody else with this kind of conversion issue / any idea on when the mileage issue gets fixed (and I assume they will go back and give me corresponding Premier bonuses I'm entitled to receive, after the fact?) - Anybody know if United has a "challenge" program for rapid re/qualification... I will likely have 50-60k PQMs by end of April. It has been a while since I've asked / needed a challenge program... |
Originally Posted by 1KPath
(Post 18251985)
Originally Posted by goalie
(Post 18250855)
So with my rant above, 6 out of my 10 reservations from the above post "where all was fine" and are just waiting to be ticketed are not gone. On hold waiting for reservations as we speak.
Memo to CodbaUA: So how's that merger thingy treating you? Still think it's only a few glitches here and there? A real airline like PMUA (and the real UA imho) would not have these problems :mad::mad::mad::mad::mad::mad: Goalie...maybe you should do what I have done and start giving chocolate (tootsie pops in your case) to AA staff or DL staff or B6staff...and staying as far away from the CF (Air Force terminology) that UA has become. It is not the UA you and I once knew and respected...and who respected us! Oh, and it's now 200 minutes and counting :rolleyes: |
How Long Before Reciept Issued After Booking?
On 3/14 I booked two TATL flights on UA with confirmed upgrades to C through the call center. The confirmed reservation and seat assignments show up on united.com, but without pricing information or the link to view/print a receipt. I've checked with my credit card company and nothing has been charged yet (neither the tickets nor the co-pay).
Before I spend more time on hold, is this delay normal under SHARES? It's not that I'm in a hurry to pay (especially for the co-pays), but once they take my money I feel more secure that I really have seats on the plane. PMUA used to send out itineraries and receipts by e-mail while I was on the phone with the agent. . . . :rolleyes: PS Just saw posts by goalie and 1KPath above. I see I am not alone. |
Any intel/updates from United on when the Y bonus mileage glitch will be fixed?
Hey all,
Depending upon which CS agent you get, some know about, and some don't know about the fact that the status RDMs are posting right (75% for example for Platinums) but the Y class 25% bonuses are not showing up. PQMs post fine. Anyone get info from someone at United (that sounds like they had a clue) abut when they think the problem will be fixed? If one goes to that website where United discusses the merger, they don't specifically mention this problem as one they are working on, as they have other fish to fry. Thoughts? Dave |
This is one of many mileage posting issues currently outstanding. UA says they're working on them all and expect to have a fix and run manual sweeps to correct them sometime in the next 3 weeks IIRC.
Some other issues:
Many other similar issues. The code's a mess. |
Originally Posted by exerda
(Post 18252461)
This is one of many mileage posting issues currently outstanding. UA says they're working on them all and expect to have a fix and run manual sweeps to correct them sometime in the next 3 weeks IIRC.
Some other issues:
Many other similar issues. The code's a mess. |
Originally Posted by goalie
(Post 18252362)
If i was ever to consider jumping ship, it would be VX for my domestic travel, AF & LX for Europe and a roll of the dice for tpacs as I won't ever set foot on the dAArkside or DL again as I learned my lesson way back when (and as to "CF" being Air Force terminology, goalie dad (Army) and goalie-sis (Coast Guard) beg to differ ;))
Oh, and it's now 200 minutes and counting :rolleyes: ...and as for "Charlie Foxtrot"...my dictionary of slang says that the etymology seems to have originated in the late 60s at SAC bases during alert exercises...but had been adopted by all branches of the US military in Vietnam by 1970! ;) I wish you good luck in straightening out your ticketing mess! |
Just another 1 of 1 billion antiquated site glitches...
"This reservation is not ticketed. Complete this purchase now. We will hold this reservation until midnight Wed., Mar. 21, 2012 in Boston, MA (BOS)." ...well Wednesday has come and gone...reservation still on hold and can still complete the purchase hah. What a joke! |
http://hub.united.com/en-us/News/Com...em-update.aspx
United and Continental migrated to a single passenger service system on March 3. Since that time, we have carried more than 7 million customers with good operational reliability. We have made good progress correcting a number of technical issues that stemmed from a very complex system conversion: Our technology and customer service teams are working hard to finish the system updates that will help us deliver the service and information you expect. We will keep you posted as we continue to make progress in the days ahead. We apologize if you have had difficulty with your travel planning, and we are grateful for your business, your patience and your understanding. |
1) Too much emphasis on progress claimed to have already been made, while most customers have probably not seen much. 2) Should also mention "occasions where we have not delivered the appropriate level of customer service at the airport." 3) Should be signed by the CEO, not anonymous. |
Originally Posted by flyer215
(Post 18253105)
A start, but I think:
1) Too much emphasis on progress claimed to have already been made, while most customers have probably not seen much. 2) Should also mention "occasions where we have not delivered the appropriate level of customer service at the airport." 3) Should be signed by the CEO, not anonymous. |
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