Originally Posted by UA Insider (Post 18171110)

Hi avidflyer, we’re continuing to look into the examples being reported where complimentary upgrades are not always being processed. We’ve made progress here, but, there are still some cases we’re working to identify and resolve.

One use case we’re running across lately is that, by design, the system that clears complimentary upgrades stops when it tries to clear the next customer in line, and for one reason or another, cannot complete the upgrade. This most often happens, when the reservation in question needs to be reissued. Normally, this is a rare occurrence. But, as has been noted in the master thread, one side effect of the migration is that we have many more reservations than normal out there with the “A modification has been made …” message.

If you’re in a window where seats are available and upgrades should be clearing, please continue to PM us your examples. With these details, we’ll try to get anything unstuck that may be preventing the system from running as well as identify any other trends that we need to fix.

Shannon

Originally Posted by demkr (Post 18167856)

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

So i guess i'm the only one who hasn't
Had miles post for 3/5. Evn worse. One problem after the other.

Originally Posted by milesmilesmiles (Post 18170418)

I know it is bad form to bump your own post so soon, but this just does not seem right to me. Perhaps the "flight status" link is not programmed for Daylight Savings Time change yet?

I still think the flight will leave 7:48AM on Sunday. Can't get through to agent to confirm.

Originally Posted by Frenja (Post 18172091)

I miss my miles for two segments EWR-FRA-KBP on LH on 19-20.02.2012. All route consisted of 6 segments - KBP-MUC-JFK - EWR-SJU-EWR-FRA-KBP. For the first 4 segments of mile have been added in full, no less than for stops in hotels on the this travel.
[email protected] not responded to me second week.:td::(

Originally Posted by ORD-LIH (Post 18157229)

I can say with absolute certainty that there is no way every single UA activity/glitch/cock-up will be rectified perfectly so that the world is as it would have been if this integration had actually been completed successfully. It is going to take weeks for them to work through idiosyncratic scenarios and at a point some of us just won't pursue the appropriate outcome any farther. I'm writing off my 2 global upgrades and 6 regional upgrades that have been double deducted. There is no way in hell I'm booking a work-related TPAC or TATL for April/May on this airline anyhow when they can't even correctly credit my flight from last Wednesday or keep me in my assigned seat for more than six hours. Those are paid C, as are my TCON flights. I'll be at the front of the bus regardless of status on any airline. UA had that business from me because, frankly, I liked them more than anyone else.

These types of mergers of equals have large friction costs within both customer bases. You can count at least my next two months of business as a fraction of those costs from the UA side. Given how well DL has been taking care of me as a Plat it's likely to be much more time than that as this will tip the scales as to which airline I put more BIS in on this year. I may fall to 75K on UA for the first time since I graduated college.

This is why companies that aren't desperate don't enter into these transactions.

Not a single balance within my MP account is correct. Not a single existing itinerary is lacking at least one issue. My patience is not limitness, nor should it be.

Originally Posted by ckaught78 (Post 18169224)

I look forward to the future Harvard Business Review case study detailing how not to merge two systems.

Originally Posted by UA-NYC (Post 18172554)

1. I manage accounts for 5 total family members, and I'm staring at ~15 identical subject line ticket confirmation e-mails ("Travel Itinerary sent from United Airlines, Inc.). Can we please make the request to add in a first date of travel in order to make them more easily distinguishable at a glance? I recognize this is likely a programming change of some sort. FYI PMUA was able to incorporate this - just add in "for mm/dd/yyyy" in between "Itinerary" and "sent", or at the end of the subject line.

2. It doesn't seem like when award flights/upgrade instruments are cancelled that the miles and/or instruments will immediately go back into our accounts. Is there a standard length of time we should expect? I've heard "72 hours", "5 days", and "have to call it in" in the past week.

Originally Posted by Aloha1 (Post 18172746)

Flight this coming Wednesday, 3/14 and now inside 96 hours for comp upgrade (1K). No upgrade:td:

Originally Posted by edcho (Post 18172767)

Is there R space?

Originally Posted by exerda (Post 18167184)

He did warn me to "keep watch on your reservations" as he's had to correct several lost segments already.