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Originally Posted by wildblueyonder
(Post 18252246)
I've sent 1K voice 3 emails over the last 2 weeks... (are they gone?).
After a not so heavy flying year last year, I've already had a moderately heavy flying year this year and the 3/3 conversion did not correctly account for my PQM fare bonuses since January.... which has delayed my status requal / upgrade this year (~5-7k in bonuses missing). I am more than frustrated that I can't get in touch with anyone about this. Also, the United MP number's automated service told me flat out to "call back later", and *literally hung up on me* when I tried to boot out of the prompts to talk to an Agent about this issue and the fact that I can't talk to anyone. Borderline hilarious. In a maddening, terrible service kind of way. 2 questions I had: - Anybody else with this kind of conversion issue / any idea on when the mileage issue gets fixed (and I assume they will go back and give me corresponding Premier bonuses I'm entitled to receive, after the fact?) - Anybody know if United has a "challenge" program for rapid re/qualification... I will likely have 50-60k PQMs by end of April. It has been a while since I've asked / needed a challenge program... I have the same issue. Flew SFO-HNL-GUM-MNL-GUM-HNL-SFO. Didn't get credit for 1 leg on CO metal. Have been trying for 3 months to get help. This pre-dates the cutover. No response from 1kvoice to 10 different messages and when I call the number, they tell me I can't talk to anyone, because they are too busy. It's starting to appear as though Smisek has simply shut down the 1K program and shut down customer service. Period. |
Originally Posted by exerda
(Post 18253966)
I have actually started making a printout after every single MP activity posting, because I have so little faith that they're ever going to get the system fixed. Oh, it may eventually work correctly, but I get the feeling that each little sweep to "correct" already-posted miles has the potential to cause even more havoc.
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My complaint sounds trivial by comparison: RPU cleared on a p.s. flight (I learned via an ExpertFlyer alert that told me it was R1). Itinerary on .bomb said in red, "Your waitlisted segment may be confirmed. Please contact Continental Reservations for assistance." 1K desk was able to confirm the upgrade and sync the ticket.
Even more trivial complaints: - p.s. C award bookings give you the F cabin for seat selection. - I've refunded a dozen mileage tickets since 3/3. Today I get an email saying that one ticket (out of 2 on a multi-pax itin) will be processed by the OnePass Department. |
Originally Posted by dpdapper
(Post 18252403)
On 3/14 I booked two TATL flights on UA with confirmed upgrades to C through the call center. The confirmed reservation and seat assignments show up on united.com, but without pricing information or the link to view/print a receipt. I've checked with my credit card company and nothing has been charged yet (neither the tickets nor the co-pay).
The final outbound leg (MUC-MRS on LH) has now dropped off the (as-yet unticketed) itinerary online. So, I bit the bullet and called the UA Premier line at about 11:15 PDT tonight. Took about 15 min. to reach an agent who was, fortunately, not in an overseas call center. She was very friendly, albeit clearly frustrated with the new system. She was finally able to add the LH leg back into the reservation (it's again showing on the itinerary on united.com), but then had to go to a supervisor to try to get the itinerary ticketed (another 15 minutes on hold). When the agent came back on, she said it would take at least two hours to get the itinerary ticketed :mad: and to call back in the morning. :mad::mad: We'll see. . . To be continued. |
More integration screw ups - and consequences
1) Just noticed that all eight companion profiles (saved travelers) in my profile were wiped clean but for their names.
2) My record also was wiped clean but for my UAMP number. 3) Attempts to input birth dates resulted in a "incorrect date format" failure. 4) Changing one leg on an upcoming flight took three calls and over an hour on the phone. Used to be 10 minutes max. Add to this high prices, disappearing upgrades, lousy treatment of non-elites (most of my employees), and today resulted in a simple discussion in our company: We are going to fly a good number of flights with other airlines (non-elites for starters, but then every elite started as a non-elite...). Nothing personal, just good business. |
Originally Posted by Fredd
(Post 18254114)
Pick up any particular significance to April First? ;)
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I have been on the phone for nearly 4 1/2 hours.... FOUR + HOURS! Just trying to use miles to book an award that the website is not able to do because there is a stopover.
Agent tells me NO problems with system... :mad: These guys better figure out things quick, I am DONE, how many more FF they lose in the coming weeks I don't know but it has to be huge! This is UNREAL!! EDIT: Just hung up on after 4 hours 45 mins... all I wantto do is burn my miles and move on...can't even do that! |
Originally Posted by semifrequentflyer
(Post 18254838)
I'm in the exact situation. Only the UA metal segments are posting and the United Express segments missing. Allegedly a request has been put in per the CSR that I spoke with. I'm not holding my breath...
Now I have the negative PQM problem. :mad: Looks like I have to start a 2012 spreadsheet. |
The update I'd like to see would discuss the mileage credit issue. I've got a bunch of flights from the first half of March that haven't credited (some I think the ON issue, some UAX flights). Are the fixes for these problems still coming? When? How long should I wait before I call?
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Originally Posted by demosthenes1
(Post 18256905)
The update I'd like to see would discuss the mileage credit issue. I've got a bunch of flights from the first half of March that haven't credited (some I think the ON issue, some UAX flights). Are the fixes for these problems still coming? When? How long should I wait before I call?
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Update:
Miles for post 3/3 US flight posted within a couple of days (used new MP number, recognized as *G by US, but had to change it to old MP number and back to new MP number for that to happen) Miles for post 3/3 UA flights posted within a couple of days Upgraded post 3/3 UA flight posted as Z with bonus Miles from Chase credit card posted PQMs wrong - they were posted, but there was also an initial negative entry that offset postings PQS correct (well with additional 0.5 segment from the upgraded UA flight that showed up as Z) Lifetime miles seem to have posted (I wasn't tracking this carefully so I don't know if the amount is correct). Had to call to get upcoming ON segment fixed. There was no RN availability anymore, so agent forced me into PN (not sure if that was the right thing to do). |
No Recent History
Up until now, all I was missing was 1 segment flown on 3/2. I finally submitted a missing miles request. The miles went up a day or two later but the transaction still did not show - not sure if it is really from my missing miles request.
My account has been showing "No Recent History" since Thursday (but I have not flown on UA since 3/2 but had a few redemptions and redeposits that were showing). Anyone else has this problem? Edited: the activities are now listed again. See, someone is reading FT and fixing the problems right away :D |
Originally Posted by username
(Post 18257409)
Edited: the activities are now listed again. See, someone is reading FT and fixing the problems right away :D
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So I posted a very sanitized (n.b. very sanitized [i.e. not a rant like i did here in F/t]) version of my 4 1/2 hour call yesterday to United to fix my reservations which had dropped off the system on COdbaUA's Facebook wall yesterday and guess what? It was deleted so I guess COdbaUA is still trying to show that everything is hunky-dory in post-system integration land :rolleyes:
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