UA Insider, collectively, must have gotten frustrated and angry and quit, telling Smisek to take "this job and you know what" on the way out.

I would, too, if I was fed bs garbage to relay to the educated masses.

Well it is a rocky ride for many people, and I can empathize without having lived through it. That said, as a 1k Million Miler, I have not experienced any of the horrors yet, and have managed to reach an agent within a few minutes each time I needed help with changing a flight, or using a Regional Upgrade. Just now, I have timed the wait time to reach an agent, and it took exactly one minute and five seconds. I suppose that there is some variation in wait times, but wanted folks to know that some of us are finding it better than others. In the airline business, there are no excuses, and when I am hosed, I complain as well. Here's hoping that smiles are more abundant in the next 30 days.

I assume you've plead your case to supervisors, right? I've had to do a couple of ticketings post 3/3, and the first itin I had, the agent got it ticketed while I was on the phone. The second ticketed within an hour, but the agent insisted there was nothing she could do to speed things up. I'm curious what the heck the first guy did to make it happen instantly.

The real truth is that they needed to order more stone tablets from the quarry and their chisels are out for sharpening in order issue your tickets. You see, it's not as easy as pushing a button. :p

No updates in the master list for the past six days. Not a good sign, things must be deteriorating as the fixes to the errors cause more errors.

[QUOTE=goalie;18245276]I called reservations today and was told that "everything is fine" with my reservations but reservations waiting to be ticketed are being handled based on travel dates with those closer in being ticketed first. :eek:

QUOTE]

I learned the same thing when I called about a $1700 ticket paid for with my own money that has gone unrefunded for a week. The agent said that they turned off queues because their systems were so overwhelmed, and most of the backup is being taken care of manually. I guess that is why they feel the need to put out the closest fires first.

She basically said that they bit off more than they could chew with the new system.

The agents who normally respond when I ask where they are, how's the weather there, etc. are trying to sound nice but you can tell they just want to get you off the phone and go on to the next blinking light. I think that the customer-facing employees should get Smisek's and the CIO's (if UA has one) year-end bonus, divvied up amongst them. They are paying for the poor execution along with us.

Hello,

My miles on United Express flights are not being posted or are very delayed. I see miles for subsequent United flights that I've taken being posted but I'm still waiting on my miles for UA Express taken about a week ago.

Has anyone else experienced this problem?

Just an update, it looks like the IAM union has posted a complaint about SHARES that is obviously "SHARED" by many PMUA employees. Basically, in short, SHARES has apparently caused enormous stress among employees and they're going to attempt to communicate specifics to upper management.

SHARES, EAP, and Vendor Work

District 141 is acutely aware of the system-wide problems and the accompanying stress that the shift to SHARES has caused our Membership.
AGC’s are collecting specific information regarding the technical problems and training issues that have become obvious, so that we may meet with the company to address them.
In addition, District 141 EAP coordinators have been working with individuals who are overwhelmed by the drastic changes in their work environment, and are having personal—not technical—difficulties.
We are also scheduling a meeting with United to discuss the fleet integration that is scheduled for April to discuss the contractually correct way to address these operational changes. A critical issue is the company’s use of vendors to perform work that under a single operation should be performed by IAM represented employees.

http://www.iam141.org/rich/index.html

Well only 18 days into a well planned integration. Couldn't make it up if you tried.

Wow, a week with no updates from UA Insider?

I'm not an insider, nor even know the UA Insiders....yet I miss them. They did display over a considerable period of time Excellence in knowing the New & Old UACO product; and helped quite a few FT's.

I figure since they were so familiar with most if not all of the systems, they were recruited to go out and about, sharing their knowledge....in various locales. I mean there has to be a plan "B" !

I hope they will be folded into the new group being formed to manage the "New New UA" .....cause the "New UA on paper" just didn't take into consideration, wait for it......... chaos! In the "New UA paper plan" emphasis is on control, and lack of transparency. In the process they also blinded their employees.

Thus we have the blind leading the blind. I have personally witnessed so many creative answers on the phone and at the gate, based on moving the customer to another blind or dead end.

As the worlds largest airline, I would hope the UA board finds a leader with vision, is able to attract managers with ability to manage complexity, a leader to promote belonging, excellence, and can inspire the best of so many dedicated airline professionals.

Show us you care!!
 

I can only think of that line from that movie "The Queen" where after Diana's death the royal family went all silent. Then the public started asking "Show us you care". I hope UAInsider or, dare I think, SMI/J is reading these posts.

It would be so helpful and set a proper level of expectations (not to mention the possiblity of reducing hold times with UA res) if they would just post regular updates of the problems and estimated fix dates on united.com. That should be their mode of messaging. Not everyone comes to FT (no offence folks), but united.com would be, at least, a great way to keep all abreast of what's going on.

A sign of true quality in software engineering...

It would explain why the QA was so poor on the integrated site; you really can't do any kind of systematic quality assurance testing on an application which is so poorly coded that you make one change here and it breaks five things there.

Can't hold back saying, "I told you so," to all those who decried ".bomb" and PMUA's IT all those years and who saw CO as some kind of knight in shining armor...

Yes, I'm experiencing the same problem. Express flights EWR <-> ATL taken 15 days ago have not posted, yet yesterdays flight EWR->MCI posted today. Go figure. Also even posted filghts like yesterday's while posted are no showing accumulation in year to date premier or lifetime miles. Very odd.