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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   March 3rd, 2012 System Integration Master Thread (PSS) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1319984-march-3rd-2012-system-integration-master-thread-pss.html)

cyclogenesis Mar 25, 2012 11:32 am


Originally Posted by Silver Fox (Post 18269312)
Me too, having a similar problem. Equipment change, went from aisle to inside seat, cannot change seats and had to call 1K desk, 1K desk show it as changed, seat map doesn't, it really is a POS.

So definitely call.

Good (bad?) to hear I am not the only one... now off to find what number to call from Australia...

mre5765 Mar 25, 2012 11:37 am


Originally Posted by pdx1M (Post 18226505)
I know it isn't what you are asking for here but I stopped downloading segments a good while ago in favor of TripIt. You can arrange for TripIt to automatically pick up your confirmation mails, create a trip, and then you can link your calendar to the one TripIt creates and get all the info (plus a lot more) in one place with virtually no work. If you already know all about this and it doesn't help, forgive the post. I never assume folks necessarily know about all the tools out there.

Based on your suggestion, I set up trip it. Time to set up an account to getting tomorrow's TATL into Outlook 2010 was 5 minutes, literally.

It was that easy.

Thanks.

shazbot Mar 25, 2012 12:02 pm

RPU's are still glitchy and not always processing correctly. Had SFO-IAD for next sat and was waitlisted w/ 2 RPU's pre-merger. Checked inventory this morning and it was showing R8 but the RPU's were still waitlisted & not clearing. Ended up calling and having them manually clear me.

I think the bottom line is you have to baby sit this process. But on the positive side, I got through to an agent within 5 minutes.

UA-NYC Mar 25, 2012 12:14 pm


Originally Posted by shazbot (Post 18270466)
RPU's are still glitchy and not always processing correctly. Had SFO-IAD for next sat and was waitlisted w/ 2 RPU's pre-merger. Checked inventory this morning and it was showing R8 but the RPU's were still waitlisted & not clearing. Ended up calling and having them manually clear me.

I think the bottom line is you have to baby sit this process. But on the positive side, I got through to an agent within 5 minutes.

Yep - ExpertFlyer is now worth it's wait in gold, now that there is no longer a dynamic waitlist and even with R space, many WL'd upgrades don't process during the daily hamster run

RNOflyer Mar 25, 2012 2:53 pm

UA upgrades
 
I am trying to read this whole thread. Very frustrated with my flying on UA the last several weeks. Trying to rebuild all the info. in my account. Having a lot of the same problems being discussed. Question for anyone who might know. I was not upgraded on the second leg of a flight today but was offered to purchase the upgrade. Is this now the new policy of UA?

Thanks!

reamworks Mar 25, 2012 3:40 pm

Finally! My status is reflected properly. I was listed without status since the March 3rd merge meltdown, but it finally showed up, today. I'd log in every few days and it would just say Premiere. So for the past month I've been flying other airlines.

http://farm8.staticflickr.com/7201/6...15a121d7_o.png

Today, the proper status showed up.

However, it may be too late for UACO. As you can see, I've barely flown them this year. I've had it with bad service. Plus "status" doesn't mean anything anymore.

alwaysflyingLA Mar 25, 2012 3:49 pm

Still no miles for a thru flight on the 16th.
Also waiting miles from a flight dumped into ON class to be posted.

:confused:

Baze Mar 25, 2012 3:50 pm


Originally Posted by UA-NYC (Post 18270540)
Yep - ExpertFlyer is now worth it's wait in gold, now that there is no longer a dynamic waitlist and even with R space, many WL'd upgrades don't process during the daily hamster run

Intentional spelling?

rankourabu Mar 25, 2012 3:53 pm

Any updates on the ON booking class posting issue.

I ve been waiting for March 17th flights... and nothing.

The coach part (express flight) of the CR1 upgraded ticket posted a long time ago

WineCountryUA Mar 25, 2012 3:56 pm


Originally Posted by rankourabu (Post 18271659)
Any updates on the ON booking class posting issue.

I ve been waiting for March 17th flights... and nothing.

The coach part (express flight) of the CR1 upgraded ticket posted a long time ago


see post#1


Flight upgraded to ON. These flights are not posting miles or PQM/PQS class of service bonuses correctly. For flights going forward, we hope to have a fix in place on 3/27. To correct postings for previous dates, we’ll be refreshing these calculations later in the week after the fix goes in (updated 4:30p, March 24)

kiam Mar 25, 2012 4:01 pm

Have both UA Select Visa (over a year) and UA Explorer (approved on March 2). Both statements close on the 20th each month. The spending miles on my Select Visa posted on my UA account on the same date as the statement closing date (March 20), but Explorer card spending (+ bonus) has not posted. Note that both card previously had my UA number, and not CO. Will see how long it will take the Explorer card to post (it has been 5 days). CO OnePass Plus card posted on the 20th, no problem. Anyone experience similar issue?

SeattleFred Mar 25, 2012 5:22 pm

Just spent 40 minutes on hold with Expedia to deal with an issue with an AA flight I booked for my dad. When I asked the agent about the long hold time, she was reluctant to name United, but when I did she readily acknowledged that the delay was due to their ongoing difficulty getting through to United.

exerda Mar 25, 2012 5:22 pm

Someone fixed something tonight. ^

My negative PQM balance went away, and my out-of-order itin which had bogus schedule changes listed on it (and which I hadn't had a chance to call in to fix yet) corrected itself... although it in the process dumped the waitlisted RPU (yes, I got the RPU back--had to reapply it).

FriendlySkies Mar 25, 2012 5:25 pm


Originally Posted by Silver Fox (Post 18269312)
Me too, having a similar problem. Equipment change, went from aisle to inside seat, cannot change seats and had to call 1K desk, 1K desk show it as changed, seat map doesn't, it really is a POS.

So definitely call.

+1

This was a big pain on the way back from Singapore. Despite calling the 1K Desk to confirm our seat assignments, FS-Mom lost her original seat and failed to get it back. One of the supervisors said that he had never been seated in 22C, despite us handing over the email confirmation that confirmed she was seated in 22C.


Originally Posted by njcommodore (Post 18269595)
Hi Shannon,
Is there going to be a reconciling of the class of service PQM bonuses added to flights where it should not have been (resulting in a lower/correct PQM total)? Not that I want this, but it will be good to know for planning purposes. Don't want any December surprises.

With all of the problems since 3/3, COdbaUA should let everybody keep the CoS bonuses.

mherdeg Mar 25, 2012 6:19 pm

How strange. 8AB opened up online and I took them. The united.com view of my reservation immediately after I hit "Continue" showed that we were seated in 8AB. Later, I opened up the reservation again and it said we were in 6C/7G.

The seat map shows 6AC and 7G unoccupied and 8AB occupied.

I called a phone agent: "I see you in 6C and 7G". I was a little more persistent and she followed up with "There's three separate places to see seat assignments for you. In two of those three places, I see you in 8AB. You should be fairly confident that you have those seats."

Gosh.


Originally Posted by mherdeg (Post 18270261)
I just encountered a similar problem:
  • I have a two-passenger itinerary; we were in 6C/7G.
  • I changed our seats online at united.com to 6C/6A.
  • After I hit "Continue", mobile.united.com now shows that 6A is occupied and 7G is free.
  • But united.com still shows that our seat assignments are 6C/7G.
  • I called Reservations and they confirmed that according to their system we are in 6C/6A; they also resynced the ticket and the ticket currently shows us in 6C/6A.

Hoping things look OK at OLCI time.



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