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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   March 3rd, 2012 System Integration Master Thread (PSS) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1319984-march-3rd-2012-system-integration-master-thread-pss.html)

Globalkit May 14, 2012 6:37 pm

STATUS
 

Originally Posted by goalie (Post 18545342)
Which is what I do as well as I'll give my first choice when asked but will always say "if someone really wants what I'm having, I'll take what's left"

CO Paperwork that United is now having to use on board is inaccurate. Not only does it not give your status it does not show Elite Passengers in the coach cabin. The final paperwork that the gate agent produces for the inflight crew is so SCREWED up. Does not show correct passenger count, status, customers that need assistance...nothing. United took Continentals 60 year old computer system named SHARES. It has messed up the entire system especially for those passengers loyal to UA and makes the money for UA. The upgrades are so messed up, SHARES does not have the ability to Upgrade in status order. Write Smisek! ANd if your a Shareholder Vote NO for Tilton and Smisek, get them out.

WineCountryUA May 14, 2012 7:16 pm


Originally Posted by goalie (Post 18575462)
A question about .sux and viewing one's mileage summary.....

On .bomb (RIP), one could specify dates to view activity for that specific period and I'm wondering if there is a way to do it post 3/3

best I can tell, no -- the site offers fix views and that's it. No way to create a YTD or multi-month view of activity.

goalie May 14, 2012 9:58 pm


Originally Posted by WineCountryUA (Post 18575803)

Originally Posted by goalie (Post 18575462)
A question about .sux and viewing one's mileage summary.....

On .bomb (RIP), one could specify dates to view activity for that specific period and I'm wondering if there is a way to do it post 3/3

best I can tell, no -- the site offers fix views and that's it. No way to create a YTD or multi-month view of activity.

Well that just dot-sux, dud'n it ;)

johnru36 May 14, 2012 10:23 pm


Originally Posted by flyboy1959 (Post 18575031)
For Chase MP Visa holders (legacy Platinum UA Visa, not the new Explorer card) another new consolidation error observed today. UA airlines purchases are supposed to credit up to 5K PQM per year. The error occurs when a UA purchase comes through and the miles are simultaneously credited to "Non Airline Activity", and subtracted from "Beginning Balance as of ...". This nets to zero (0) PQM benefit. This can be seen in checking the "Ending Balance" of the previous statement, with the "Beginning Balance as of.." from the previous statement, which shows the reduced amount. This error is only for the PQMs, and Award Miles do credit properly. Until repaired this significanlty lessens the benefit of the legacy Platinum UA Visa.

I have only seen one months worth of PQM post thusfar this year - thus i can't comment on this latest glitch. Only the 2/29 UAL purchases' PQM posted :(

cesco.g May 14, 2012 10:26 pm

Trying to book flights the system does not show all flight options, e.g. follow specified departure times (e.g. morning, noon, afternoon etc.). Instead it arbitrarily pushes certain flights. This despite flights being available in desirable booking classes and availability/itinerary verified by EF/ita!

exbayern May 14, 2012 11:00 pm


Originally Posted by goalie (Post 18566790)
Exactly right! ^ :mad:

Since UA Insider reappeared on another thread, and since she has responded to other posters about similar issues via PM, I resent my PM from early April today asking that she please at least acknowledge my PM and/or this subject.

mre5765 May 15, 2012 9:33 am

I've noticed that of 4 post March 3 LH flights, all 4 posted within 24 hours, but my UA metal flights are taking 5 days and counting. Pity that SHAREs is optimized for partner credit and not self-metal credit.

exbayern May 15, 2012 10:12 am

I thought that refund request email received today was spam. No mention of UA in subject line and no logo or company name in signature. Very amateurish email...

MarkedMan May 15, 2012 11:39 am


Originally Posted by demosthenes1 (Post 18575075)
Believe it or not, if you give the stupid systems a little time, it will probably correct. I have seen this glitch on many postings since 3-3. The data seems to get pulled from different places for awhile. It is weird, frustrating, and wrong, but it does seem to usually correct itself eventually.

That's been my (very sub-optimal) experience, too. It should clear up in up to a week.

goalie May 15, 2012 11:51 am


Originally Posted by exbayern (Post 18576705)
Since UA Insider reappeared on another thread, and since she has responded to other posters about similar issues via PM, I resent my PM from early April today asking that she please at least acknowledge my PM and/or this subject.

Well, she hasn't acknowledged squat from me :td: so if you wouldn't mind letting me know if (n.b. if ;)) she responds to you and what her response is :)

exbayern May 15, 2012 2:22 pm


Originally Posted by goalie (Post 18579922)
Well, she hasn't acknowledged squat from me :td: so if you wouldn't mind letting me know if (n.b. if ;)) she responds to you and what her response is :)

To date no response but it hasn't been 24 hours. She did however answer the Egypt question within hours, if I recall.

I don't mean to continue to call her out but I am really disappointed with the lack of response or even acknowledgement here.

goalie May 15, 2012 9:38 pm


Originally Posted by exbayern (Post 18580945)

Originally Posted by goalie (Post 18579922)
Well, she hasn't acknowledged squat from me :td: so if you wouldn't mind letting me know if (n.b. if ;)) she responds to you and what her response is :)

To date no response but it hasn't been 24 hours. She did however answer the Egypt question within hours, if I recall.

I don't mean to continue to call her out but I am really disappointed with the lack of response or even acknowledgement here.

You are a lot more forgiving than I am as methinks that focusing on addressing f/a's eating the "refreshment snack" on a flight (and SFO-LAX* no less) vs the functionality of award and revenue ticket purchases (or lack thereof) is a major mis-prioritization of duties :mad:

http://www.flyertalk.com/forum/18575514-post48.html

*OP states the fight was a 737 so that would be one of those "proud Continental crews" and we all know whose management is running the show now these days :rolleyes:

exbayern May 15, 2012 9:54 pm

Oh I saw that and wondered too why that was the one thread to which she replied. UA has had many chances to reach out but continues to ignore us.

gucci36 May 16, 2012 2:05 am

Dear Shannon

I noted your update said electronic certificates are working now, does this include customer relation vouchers from the old United that start with 1016. I cannot get any of these to work and have had to call Premier line and it took the agent over 3 hours to apply 2 $200 customer relation vouchers and they had to put us on separate record locators.

Thanks
Tracy

stephenbgarvan May 16, 2012 8:41 am

Hmm-strange-as I used 2 successfully last week...
inconsistency in the online morass ...


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