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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   March 3rd, 2012 System Integration Master Thread (PSS) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1319984-march-3rd-2012-system-integration-master-thread-pss.html)

deirdre May 7, 2012 4:39 pm


Originally Posted by goalie (Post 18531293)
Well, fwiw, my redeye flight on Friday, 5/4 posted this morning and it posted correctly

Ditto. Now if my next three would post, I could book my next award ticket. :)

halls120 May 7, 2012 5:35 pm


Originally Posted by viaIAH (Post 18530757)
If the once in awhile pax paid full F/C fare then I think they should get choice ahead of 1K fliers (and I say that as a 1K flier). If they did pay the full fare then they should get the full benefit of the product that they purchased. Now...if a 1K paid full fare then they should get their 4 stars and a smiley face so they can choose first :D

Anyone who pays full F ought to get their choice ahead of a 1K. But not the people who are purchasing F via a discounted TOD.

travelcomments May 7, 2012 5:50 pm

This is not a boarding pass
 
Two months after the integration:

Boarding pass for a simple UA metal single leg flight to Canada cannot be printed out: THIS IS NOT A BOARDING PASS.

Canceled ticket from 1 April was not credited. Agent did so manually today. Five weeks later.

Mileage credit for 17 April Eva Airlines flight three weeks later: No.

Upgrade on international flight based on Regional Upgrade Certificate denied. Doh. Of course. But website did not let me chose GPU. Agent manually upgraded me with a GPU.

Ticket by mail (using Type B voucher) was left unprocessed for nearly three weeks. Why - the Type B voucher's value exceeded the ticket price and triggered a "no payment submitted" or something like this error. In the meantime, UA neither issued the ticket or refunded the difference. Agent manually added credit card to have ticket processed.

Dial the 1K number and the system recognizes my phone number. When trying to go direct to an agent rather than progressing through some inane menu, it simply stated "since you have not submitted your MP number, you are being placed in the general queue". Hang up, dial. again.

58 minutes later a great pmUA agent had fixed all problems.

That being said: UA, I am getting really tired of your lack of competence but even more so of your lousy leadership. Admit the screw ups, fix them, and treat customers as adults.

Is the grass greener somewhere else? I am moving much of my company's spend to other carriers so we'll see.

alex_b May 7, 2012 6:26 pm


Originally Posted by exbayern (Post 18531361)
I still think that the issue with 'new' UA MP numbers not being considered valid in some partner sites may be causing some of the issues with partner miles not posting.

My experience is that for a number of *A partners the new system is trying to apply United earning rules rather than the partner tables. For instance this is why my O class flights on TK haven't posted, and apparently (according to the pmCO agent I spoke to Friday) there over 1000 of issues open with the *A support desk for fixing these bugs.

pdx1M May 7, 2012 7:37 pm


If the once in awhile pax paid full F/C fare then I think they should get choice ahead of 1K fliers (and I say that as a 1K flier).
Even as a GS I would have no problem if UA decided to take meal orders Paid-F, GS, 1K, . . . Front to back is wrong for lots of reasons for all elites and paid tickets. The thing is - this is a "benefit" that would cost UA absolutely nothing to handle as pmUA did and make all elites happier with the outcome and yet they remove the benefit for no reason. That's just nuts - arbitrarily annoy your better customers for no gain to the airline? Yes, as a GS I still get priority choice but UA should do it in order for 1Ks and real paid tickets as well.

goalie May 7, 2012 9:11 pm


Originally Posted by pdx1M (Post 18532313)

If the once in awhile pax paid full F/C fare then I think they should get choice ahead of 1K fliers (and I say that as a 1K flier).
Even as a GS I would have no problem if UA decided to take meal orders Paid-F, GS, 1K, . . . Front to back is wrong for lots of reasons for all elites and paid tickets. The thing is - this is a "benefit" that would cost UA absolutely nothing to handle as pmUA did and make all elites happier with the outcome and yet they remove the benefit for no reason. That's just nuts - arbitrarily annoy your better customers for no gain to the airline? Yes, as a GS I still get priority choice but UA should do it in order for 1Ks and real paid tickets as well.

^ I completely agree but remember, we are dealing with COdbaUA which imho, doesn't give a rat's tuchas about the status a pax holds and if they can't squeeze any money out of a given process, they don't want hear about it.

dcsnowwake May 8, 2012 10:41 am

ok its showing R7, RN7, and no upgrade yet....time to call

FriendlySkies May 8, 2012 10:50 am

It would be nice if COdbaUA could keep their website running..


Service Unavailable

HTTP Error 503. The service is unavailable.

demkr May 8, 2012 11:36 am

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B179 Safari/7534.48.3)


Originally Posted by FriendlySkies
It would be nice if COdbaUA could keep their website running..


Service Unavailable

HTTP Error 503. The service is unavailable.

1997 called- and it says its website's down

redwoman May 8, 2012 11:54 am


Originally Posted by FriendlySkies (Post 18536112)
It would be nice if COdbaUA could keep their website running..

FreindlySkies and demkr, you make me laugh as always, but the site is up. I just used it. :cool:

Morse May 9, 2012 5:23 am

"email summary" of 'current reservation'
 
It seems as though this function doesn't currently work. Email addresses entered don't receive iteneraries.

goodeats21 May 9, 2012 6:34 am


Originally Posted by Morse (Post 18541096)
It seems as though this function doesn't currently work. Email addresses entered don't receive iteneraries.

It might be an email filter issue if the itineraries are coming from a "new" email address that is not known by your system..ie the old UA email address.

I have used the email function a couple of times lately and inserted multiple email addresses. Some get through (webmail), but I never see them in my work email.

When I have some time I will investigate the spam filter and see if I can get the distribution address listed as "safe".

WhyPayRent May 9, 2012 10:36 am

A Fare class still posting as ZH
 
Up to 6 segments now. 6,118 PQMs and I don't even know how many RDMs.

Plus, I would imagine this is not counting towards GS status.

mendicantmonk May 9, 2012 3:10 pm


Originally Posted by viaIAH (Post 18530757)
I have noted the above behavior on my last upgraded flight (which are almost non-existent now but that is another matter entirely). GS got choice then front to back.

Similar thing happened to me this week. I was in 2F and the FA came by to take meal orders front to back in seat pairs, the guy next to me spoke up first and then she said "Now I only have the other choice available". Front to back, no GS first (unless there just happened to be no GS pax on the flight). I was OK with the meal (though I would have picked the other one if available) but it really irritated me that they are doing it this way with no respect for their customers' loyalty, when they're so thinly loaded they can run out of choices in the second row! I mean they always made such a big deal out of whether or not agents greeted you by your name! What the heck good is that kind of recognition if it doesn't translate into practical benefits like a meal choice? Come on! :td::mad:

However this was a flight out of EWR (i.e. CO); is it possible that PMCO FAs are just still doing it the stupid old PMCO way, or do we have actual confirmation (as opposed to speculation with a high probability of correctness) that having our status ignored on board is now COdbaUA policy going forward?

I've been selecting seats towards the front of the F cabin on this basis since 3/3, but I really prefer to sit further back. And clearly even row 2 can't guarantee you a choice! :td::td::td:

ObOnTopic: the thousands of lifetime miles that were arbitrarily subtracted from my lifetime history on 3/26 still haven't come back. Has anyone else in this predicament had any luck recovering theirs?

nova08 May 9, 2012 3:43 pm


Originally Posted by mendicantmonk (Post 18544823)
However this was a flight out of EWR (i.e. CO); is it possible that PMCO FAs are just still doing it the stupid old PMCO way, or do we have actual confirmation (as opposed to speculation with a high probability of correctness) that having our status ignored on board is now COdbaUA policy going forward?

It's a new policy. Two weeks ago I was on a PMUA 319 PHL-LAX with a long time PMUA FA and not only was it front to back but when I talked about the merger with her she labeled it as a downgrade for the 1Ks.

As a PMCO guy I wouldn't mind meals by status but since there now seems to be a ton of 1Ks I also wouldn't mind some type of rotation like AA does.


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