GPU didn't clear automatically
 

I have CDG->ORD->SFO in July.
I have been waitlisted for the two flights W->R for one month.
This morning I received a notification from ExpertFlyer saying CDG-ORD became available.
So I called the premier line, but one agent said I was still waitlisted and upgrades were not available for CDG-SFO. I told him I could see R became 2 for CDG-ORD but he didn't know what I was talking about. He just kept telling me the system was still showing no availability. He offered me to talk to someone else from "service" something... I waited 5 min then the second person said the same thing. They both said upgrade from CDG-SFO showed no upgrade availability, so I told again I could see the CDG-ORD segment was available.
I told her to cancel the GPU and reapply but she said she didn't know how to redeposit the GPU back to my account :rolleyes:
Anyway I asked her to check only CDG-ORD segment, and finally she found the upgrade availability and gave me a BF seat. She told me this was not the way how it worked. Upgrade is all automatic and what she did for me today was exception...
This is like total 30 min me on the phone. I was just thinking that somebody might grab the upgrade seat while I was dealing with the two agents...
I'm guessing that they can't see each segment upgrade availability easily...
Anyway I'm glad I subscribed ExpertFlyer and got my upgrade!

Sounds similar to my experience when EF sent an alert for open "I" inventory on an award flight where my wife was confirmed in Y but waitlisted for F. The agent initially said the segment was "married" to the connecting tpac segment (which had no "I") and didn't think he could change it because the system wasn't showing it as being available.

Fortunately, he volunteered to check with his help desk and was able to make the change without issue. (And FWIW, no, the segments weren't married and the Y segment itself had originally been waitlisted from another flight altogether, independent of the rest of the itin.)

It makes me wonder if the default display of info agents get show the overall itinerary's availability and getting the per-segment availability to show takes additional work that not everyone knows how to do for whatever reason.

I've called twice already today in regard to an UG I sponsored SFO-FRA.

The UG hasn't cleared but the 1K pax keeps getting moved into a middle seat from his preferred aisle seat.

I've literally changed it several times during the night (much like changing a baby) but the system keeps pooping him back into the middle seat.

On my second call to the Premier Line this morning, the agent realized he was seated in a window in one part of the system and a middle in the order. She fixed it and "made a note," saying there were still "lots of issues."

Two minutes after I got off the phone, he's back in a middle seat. :mad:

get used to it. essentially, CO bought UA in all but the paperwork. UA employees are being pushed out. e.g. the FAs, UA/AFA attendants are being pushed out and furloughed while CO is hiring on the IAM side.

"united" is just a paint job.

Why would UA only have 3 F seats booked SFO-IAH for Monday? Something is totally wrong with upgrades if a 1K Regional Upgrade has not cleared an seemly no-one is booked in the entire F cabin!

How full is the back of the plane? I flew the same route on a Monday recently and the back was over booked while FC was almost empty. My RPU didn't clear until Saturday, and when I looked at the upgrade list on mobile.ua there were 22 FC seats blocked. My guess is they were looking to maximize the ToDs. Pesky elites be damned.

SFO to HNL. The SO clears. Gotta love it.
 

My buddy and his wife were flying SFO to HNL on the same record. I suggested he bust down the record into two itins which might give them a better chance to clear. He had status matched her to his million miler PE level. Looking at the upgrade w/l saw he was number one but she was not on the list so called him to suggest making sure she got on the list at SFO. He laughed and said she had already been upgraded ahead of him. We both laughed. So you have the ^ and the :td:. What a system!

Y fare RDM bonus not consistently posting
 

April 27 Y - received correct 125% RDM for Y fare.

Return April 30 - received only 100% RDM, also for a Y fare. :td:

It was only a short hop, so I'm only missing 125 miles. I'm not going to waste my time calling about it but jeez, 2 months in and stuff like this is still screwed up?

Still waiting for miles for a pmUA flight on 3/2 to post. Called and emailed, got the reply months later that the miles should be in my account in 6 days. That was three weeks ago, no miles. Seems like they're having bigger, ongoing issues...

there has been some indications they are working more recent issues / emails first (creating an impression of improving responsiveness) and deferring older issues / emails.

I gave up waiting for my 28 Feb 2012 miles on CO to post. I called on 2 May 2012, spoke to a very nice CSR. He sent in my miles to post. He informed me my miles should show up in 24 to 48 hours. Next morning, 3 May 2012, those missing miles were in my account.

Who did you call? I called the 2P line and I had a hard time getting the rep to understand what my problem was:

Me: "I flew from SFO to Cincinnati in March, and I only got the miles for the return flight."

Rep: "So you want a refund for outbound that you didn't use?"

Me: "No, I did fly to Cincinnati, it's just that I didn't get the miles."

Rep: "And what exactly do you mean when you say you 'didn't get the miles'?"

Me: "Err... You know, MileagePlus? It's like a frequent flyer program, where you earn miles every time you fly United..."

Apparently the computer had me as a no show for the outbound? Maybe the manifest wasn't transferred into Shares correctly or something. She put me on hold, and 20 minutes later I left without hanging up, hoping she would fix it in the meantime without requiring input. I had to go back to the office as I was on my lunch break. :/

Two more data points re LH group and MP numbers 'falling off' the reservation:

OS this week for two flights the MP number did not show, and she struggled to enter it

LH today the MP number did not show. The agent appeared to be familiar with the 'new' cards and the fact that numbers aren't appearing all the time.

I do wonder if the issue with the number 'falling off' has something to do with the fact that so many are reporting issues with having partner miles post? I'm still chasing my 3/3 partner miles.

What a Joke... United Airlines Is Falling Apart
 

:mad:
I gave United the benefit of the doubt for a long time. No longer.

Little things really bug me. Here are two perfect examples of why the airline is falling apart. I usually travel about 150k miles a year and used to give most of my business to Continental regardless of ticket price.

Since the United merger, things are falling apart and I am inclined to head elsewhere. After being so loyal to Continental/United, I don't even know what other loyalty programs are best. Are suggestions?

Little things that infurriate me and show me that this airlines does NOT care about client service nor will they.

1. Had a DEN - LGA flight. Thought CPUs would clear 3-days out like usual. Nada. Called in, said to wait since the system is having issues. Plenty of F and even R avalability. Checked in 24 hours in advance and noticed that it did not even say I was added to the upgrade standby list. Verified this on mobile.united.com. Very frustrated at this point. At this point all seats were filled with other upgrades. Called United's call center as was told that there was a glitch and there was nothing they could do. Nada. They said there was something in the record that said "Do Not Upgrade" which was there in error. I said I was upset and they said there was NOTHING they could do. I said that you can add someone to a waitlist manually. They said they can't. Where has their customer service gone? A Platinum member treated worse than a non-member. Wow.

2. Had a LGA-DEN flight. So frustated with CPUs I went ahead and did the buy-up to sit in First. Another $700, fine. Worth it. During flight, the FA did dinner orders by priority. Fine, all the 1ks who CPU'd get their order in. Then she goes Back-to-front - odd again. Gets to me - "your dinner will be pasta." I hate their pasta. Please go back to the Continental system where they actually care about Platinums and meals are usually done Front-Back. Period. And please don't treat Platinums like trash. And certainly don't treat paid F customers like trash either. Your 1ks who got upgraded on a $200 fare can get lost for all I care.

:mad:

new UA is now giving GS their meal choice and then choosing some order (front to back, back to front, not sure!) and taking the rest of the orders without regard to status. I don't think that upgraded-to-F 1K's are necessarily the cause of the problem. They seem to no longer over-cater, so that the F cabin quickly runs out of meal choices. There have been several threads about it on FT.

I paid for a F (non-upgraded) ticket last week; there were 6 seats in F; I was #4 and was "asked" if I'd be having the "steak dinner". It seemed that the first two people asked grabbed the only 2 chicken entrees and then that was it. Couldn't they have taken a choice from C cabin (it was a 3-cabin)? :rolleyes: It seems ridiculous to ever have to tell an F cabin customer (especially a PAID one) "no" when it comes to matters of comfort.