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Originally Posted by Strom
(Post 18135417)
But CPUs are not clearing automatically for many people for flights this week, as per many posts on this thread. A call to UA is definitely in order if R availability is showing and you're within the upgrade window (e.g. 96 hours for 1K), but not yet cleared.
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Originally Posted by Strom
(Post 18135417)
Originally Posted by Ocn Vw 1K
(Post 18135407)
This was answered by UA Insider earlier: if your MileagePlus number is in the reservation when you made it, it'll automatically be queued up into the CPU process.
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Originally Posted by WineCountryUA
(Post 18135449)
yes, UDU pre-3 March
Thanks for the data pt. |
Originally Posted by FormerAmtrakTraveler
(Post 18135461)
Hm, ok, that's promising... that ON is equivalent to R on 2-class vs. ON being a black hole on 2-class.
Thanks for the data pt. Meaning the confirmed upgrade with seats which was in NF was moved to ON, but it doesn't matter as it had cleared. I had the same deal for an outbound flight tomorrow. No prob with check-in & BP. But this is for an already confirmed first seat. Waitlisted ON on a 2-class might well be a black hole, in terms of the upgrade going through. Though UA is working on a systematic solution, I called today to have a 2-class return flight that was waitlisted in ON switched to R. The agent was awesome and fixed it in about 30 seconds. |
Originally Posted by Tunapalooza
(Post 18131926)
Apart from that, Mrs. Lincoln, how did you enjoy the play?
There's a difference between acknowledging the technical challenge of an integration and successfully addressing the challenge. In a customer service business, success means providing good service. Perfection is not the standard and I think that most everyone expected to encounter some bugs. But the widespread loss of seat assignments on international itineraries is not an understandable "bug." Compounding this failure is United's inability to address these unforced errors. As for my own buggered-up TATL itinerary, the website lacked functionality to correct the misassignments. It simply would not let me select seats. Nor was the phone line of any more use. I was on hold for over 2 1/2 hours last night before giving up. Finally, I was able to reach a CSR this morning. He was helpful, but could not restore my original seat assignments. Nevertheless, I have acceptable seats. At last. However, these seat assignments are not reflected in the online seat map, so I have my doubts that this matter is resolved. How much aggravation and lost time among its elite customers is acceptable to United? I would hope the answer is "close to zero." By that standard, the integration has been a failure. Speaking for myself, I am more frustrated in the difficulty in correcting the problem than the problem itself. Marc After almost an hour the verdict is "we cannot do anything right now; call back tomorrow." Marc |
Originally Posted by flyer215
(Post 18135535)
Waitlisted ON on a 2-class might well be a black hole.
Though UA is working on a systematic solution, I called today to have a 2-class return flight that was waitlisted in ON switched to R. The agent was awesome and fixed it in about 30 seconds. |
On PS flights waitlisted Y-C, should we call if we are waitlisted for "Business (R)" instead of "Business (ON)"....
My 2 class SFO-HNL tomorrow was confirmed in ON but they said it was ok and no need to fix..BP printed w/o a prob. Should I call to have the waitlisted PS segments changed? |
Originally Posted by FormerAmtrakTraveler
(Post 18135294)
Same, called 1k just now to sync a reservation and picked up within a couple minutes. Big relief after a 5+ hour episode few weeks ago.
The agent insisted RPU/CR1 upgrade waitlisted as ON (vs. R) is ok, even though it's a 2-class PMUA aircraft. I hope he's right and folks on CPU aren't clearing ahead of me (it's currently R/RN0 so doubt it)! Thought about yanking the RPU/CR1 given it's within 96 hr window but thought I'd test if instrument sponsored upgrades get priority now. Still waiting for EUA on a different R/RN9 segment to clear... come on it's << 96 hours now! My flight isn't for a few weeks yet, so I will wait to see whether the designation changes to R, as I understand Shannon said a fix is in the works for the ON issue. |
BTW, have we confirmed whether the loss in award miles (by 9 or more per flight) was intentional or a glitch? Will they post properly?
(see your reservations for what I'm talking about)...SFo-JFK going to 2,577 miles. SFO-HNL going to 2,393.
Originally Posted by Brituchenite
(Post 18135567)
I had the same response when querying an ON vs. R. waitlisted segment from SFO to HNL, which is a 2-class aircraft. Supervisor insisted that ON is OK, even when I explained what Shannon has said in her her Master Thread regaarding a fix to that problem.
My flight isn't for a few weeks yet, so I will wait to see whether the designation changes to R, as I understand Shannon said a fix is in the works for the ON issue. |
Yes, the Reserved upgrades deducted twice
Originally Posted by WineCountryUA
(Post 18135056)
Welcome to FT! UraniusMany have "lost" GPU/RPUs -- there have been multiple postings in this thread ( such as post 319). Future reservsed GPU/RPUs have been deducted twice! It appears to be a widespread issue and sure it will be addressed. If something is urgently needed, suggest you PM UA Insider, otherwise let's give them a week to get things staighten out.
BTW the missing 1K in the drop down menu has noticed and reported also. this is unfortunately true (and was true in the CO operation of EUA) |
Originally Posted by demkr
(Post 18135565)
On PS flights waitlisted Y-C, should we call if we are waitlisted for "Business (R)" instead of "Business (ON)"....
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e cert
Hi everyone,
I am new here. I got an UA e certificate with e-cert number, now with the new web page on, it is asking for the PIN instead of the e-cert number, what can I do with that? Thanks |
Originally Posted by demkr
(Post 18135578)
If it's any solace, I am confirmed in ON for SFO-HNL tomorrow. But it was confirmed by UDU before the integration-but I can confirm that my seat is confirmed and the upgrade is still in existence.
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Originally Posted by demkr
(Post 18135578)
If it's any solace, I am confirmed in ON for SFO-HNL tomorrow. But it was confirmed by UDU before the integration-but I can confirm that my seat is confirmed and the upgrade is still in existence.
That's good to hear! I hope things work out fo rmy waitlisted upgrade! If the "fix" that shannon is talking about doesn't appear later in the week, I will get back on the phone to the IK line, and ask them to force the R bucket for my* ticket. I have several itineraries for later in the year that are similarly affected, but will wait to get those sorted out. *the tickets/seats are actually for my husband and young daughter, for whom I sponsored upgrades with my GPU/RPU several weeks ago. If I end up sitting up front (which I currently am!), and they don't, I may never hear the end of it......:p As it stands, they have a confirmed upgrade on the outbound, and I am waitlisted; I have confirmed upgrade on the return, but am waitlisted for the outbound. So, evens stevens, really, but it would be good for us all to be upgraded both ways!!! |
Hmm. Actually some encouraging news here atleast for PS flight.
Doing a dummy booking inquiry for SFO-JFK's tomorrow. Looking at the #'s for example UA760 tomorrow morning.. F8 ON8 O8 J3 R2 RN2 From the looks of this, it looks like "ON" is corresponding with F availability and R/RN with J. By the way, does anyone know the difference between R and RN? O and ON? |
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